A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
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Book Description Prentice Hall, 1995. Paperback. Book Condition: New. book. Bookseller Inventory # 0023442247
Book Description Prentice Hall, 1995. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0023442247
Book Description Prentice Hall, 1995. Paperback. Book Condition: New. Bookseller Inventory # P110023442247
Book Description Prentice Hall, 1995. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: The Total Quality concept as a way to continually improve competitiveness began to gain wide acceptance in the United States in the late 1980s and early 1990s. However, individual elements of the concept, such as the use of statistical data, teamwork, and employee involvement, have been used by visionary organizations for years. Bookseller Inventory # ABE_book_new_0023442247