This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.
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Join the CTI Recolution! CTI Solutions and Systems: How to Put Computer Telephony Integration to Work is the definitive introduction to the concepts, technologies, and standards that allow the easy integration of computers and telephone systems. The book is indispensable to anyone interested in putting CTI to work in their home or business, or implementing CTI CTI solutions or products. All the telephone concepts and terminology you need to master CTI are explained and thoroughly illustrated. No prior knowledge of telephone is assumed, and those with a telephone background will find this book's review of telephony from a universal perspective to be invaluable. CTI Solutions and Systems: Presents a series of complete CTI solution scenarios where CTI technology is applied to improve business and day-to-day life; Provides a framework for understanding any telephony product, feature, or service and its implementation; Explains CTI concepts and illustrates the broad range of CTI hardware and software configurations that can be assembled; Covers all the latest standards, including the Versit CTI Encyclopedia, Microsoft TPI, and the Macintosh Telephone Manager.
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Book Description Mcgraw-Hill (Tx), 1997. Paperback. Book Condition: New. book. Bookseller Inventory # 007006153X