Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement - Softcover

Caroselli, Marlene

Softcover

ISBN 10: 0070115036 ISBN 13: 9780070115033

Publisher: McGraw-Hill, 1995

Synopsis

100 Fast, enjoyable games bring TQM Concepts to Life! As downright effective as it is entertaining, Quality Games for Trainers, by Marlene Caroselli, packs 100 fast-paced, hands-on activities designed to drive home TQM principles in any organization. Each self-contained game and activity includes a fully scripted mini-lecture, ways to stir up interest and encourage trainee participation, reproductible handouts, and discussion questions. In all, 12 independent sections serve up entertaining options for teaching and reinforcing the essentials of: empowering workers; benchmarking; assuring continuous improvement; enhancing communication; satisfying customers; building teamwork and enriching team meetings; improving work processes; much more.

About this title

About the Author:

Marlene Caroselli (Rochester, NY) is a successful author and frequent contributor to leading business publications including Stephen Convey's Executive Excellence.

About this edition

• Publisher: McGraw-Hill
• Publication date: 1995
• ISBN 10: 0070115036
• ISBN 13: 9780070115033
• Binding: Paperback
• Number of pages: 304