From the Back Cover:
Juran contends that the manager's basic function is to create change ("breakthrough") or prevent it ("control"), and demonstrates that each process is unvaryingly governed by a universal sequence of events. You'll learn the issues that arise, virtually without fail, whenever organizations introduce change; how to master an unvarying sequence of events that will enable you to overcome resistance to change, and break through to ever higher levels of performance; how to control any action or project under your supervision; how to achieve breakthrough in every area that determines a company's success - from attitudes ... to knowledge... to action; and when it's better to initiate change and when it's better to prevent it. Regardless of your field or product - whether you are a company president, superintendent, department head, foreperson, or a supervisor - this book will prove to be of immeasurable value to you. It is a book written for everyone who must achieve results, whether through the efforts of other people or through their own efforts.
From Booklist:
Although perhaps less well known than fellow quality guru W. Edwards Deming, Juran is considered by many to have played a more important role in this country's quality management movement. His Quality Control Handbook, originally published in 1951 and now in its 4th edition, is the field's recognized international standard reference. At the time of first publication in 1964, Managerial Breakthrough was not widely acknowledged, but it has become a landmark treatise on continuous improvement. Juran lays out the principles of quality planning, quality control, and quality improvement that are the foundation of his management philosophy. Revised and updated to include the concept of reengineering and to address contemporary issues, this 30th anniversary edition is a must purchase for all business collections. David Rouse
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