Technological change often requires a manufacturer to go through a learning process that can, at times, be difficult and disruptive. This book shows both engineers and managers how to systematize this process by using techniques to reduce variation, and thereby reduce cost. It explains the mathematical and statistical tools used in the process of Total Quality Management, within the framework of a continuous case study of camshaft manufacturing, to show how they can be applied in new product development. The author fully describes the process of planning for a TQM system. He then examines in detail the implementation of such a system - the machine and gauge acceptance criteria, the failure modes and effects analysis, the design of experiments, the methods of selecting computer systems, and the measuring of customer satisfaction.
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Book Description McGraw-Hill Inc.,US, 1992. Book Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Bookseller Inventory # 5867157
Book Description 1992, McGraw-Hill, 1992. Hardcover. Book Condition: Very Good. Very Good Very good Very Good Hardback/very good condition. Bookseller Inventory # 23013
Book Description Mcgraw-Hill (Tx), 1992. Hardcover. Book Condition: Used: Good. Bookseller Inventory # 9113130