An annual anthology and reference guide, this book contains articles and chapters from the world's leading experts in quality. It aims to help those interested in implementing quality management to keep up-to-date with the latest trends, techniques and measurements.
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All the ideas and direction you need to implement quality management today! Private and public sector managers alike will begin gleaning the benefits of effective quality management the moment they open this book. Updated annually to embrace the latest tools, techniques, and practice of quality management, its thorough coverage and expert advice let readers trace what's new in this field-and review the good ideas that have withstood the test of time. What's new: As a clearninghouse of the best articles on managing for quality, the 1998 edition of The Quality Yearbook has all new material, original and reprinted articles from the best sources, and this year includes: more articles on process management and measurement; a new section on knowledge management; expanded coverage of ISO 9000, ISO 14000, and QS 9000; expanded directory of internet sites on quality management; a review of what best practices are all about; reflections on the life of W. Edwards Deming by someone who knew him well; in-depth coverage of the systems view of organizations; and much, much more. This is the book you'll want as your standard desk reference in management-year after year.
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Book Description Mcgraw-Hill, 1997. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070718539