The Loyalty Effect will demonstrate the power of loyalty-based management as a welcome and highly profitable alternative to the economics of perpetual churn. It will debunk the pervasive myth about the death of loyalty and provide managers with an effective approach to sustained value creation. It will change the way companies think about loyalty, profits, and the nature of business. In The Loyalty Effects, Reichheld reveals the secrets of successful companies that base their business strategies on loyal relationships. He analyzes traditional accounting-that drive long-term business success. His startling conclusions show how even a small improvement in customer retention can sometimes double profits.
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Book Description McGraw-Hill, 1996. Hardcover. Book Condition: New. Bookseller Inventory # P110071036660
Book Description McGraw-Hill. Hardcover. Book Condition: New. 0071036660 New. Looks like an interesting title! We provide domestic tracking upon request, provide personalized customer service and want you to have a great experience purchasing from us. 100% satisfaction guaranteed and thank you for your consideration. Bookseller Inventory # M-0071036660