Service Management: Operations, Strategy, and Information Technology - Hardcover

Fitzsimmons, James A.; Fitzsimmons, Mona J.

9780071214575: Service Management: Operations, Strategy, and Information Technology
Hardcover
ISBN 10: 0071214577 ISBN 13: 9780071214575
Publisher: Irwin Professional Pub, 2004
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Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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  • PublisherIrwin Professional Pub
  • Publication date2004
  • ISBN 10 0071214577
  • ISBN 13 9780071214575
  • BindingHardcover
  • Edition number4
  • Number of pages587
  • Rating

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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by The McGraw-Hill Company (2004)
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Fitzsimmons, James A.; Fitzsimmons, Mona J.
Published by The McGraw-Hill Company (2004)
ISBN 10: 0071214577 ISBN 13: 9780071214575
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