Positive Service Gets Positive Results― Every Time!
Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists―and send your business spiraling.
The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:
You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory.
Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
"synopsis" may belong to another edition of this title.
"About this title" may belong to another edition of this title.
Shipping:
FREE
Within U.S.A.
Book Description Condition: New. Buy with confidence! Book is in new, never-used condition. Seller Inventory # bk0071632883xvz189zvxnew
Book Description Condition: New. New! This book is in the same immaculate condition as when it was published. Seller Inventory # 353-0071632883-new
Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_0071632883
Book Description Paperback. Condition: new. New. Seller Inventory # Wizard0071632883
Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think0071632883
Book Description Condition: new. Seller Inventory # FrontCover0071632883
Book Description Paperback. Condition: Brand New. 1st edition. 224 pages. 8.00x5.00x0.75 inches. In Stock. Seller Inventory # zk0071632883
Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.55. Seller Inventory # Q-0071632883