When Customers Think We Don't Care - Softcover
When Customers Think We Don't Care
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"Employers rarely have much to fear from outside forces - when any employer fails it is usually because of their own people who drive away the hand that feeds them." -Richard Buchanan
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- PublisherMcGraw-Hill
- Publication date2001
- ISBN 10 0074709305
- ISBN 13 9780074709306
- BindingPaperback
- Number of pages256
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When Customers Think We Don't Care (2nd Edition of Enemy Within)
Published by
McGraw-Hill
(2001)
ISBN 10: 0074709305
ISBN 13: 9780074709306
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Softcover
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Book Description Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00074709305-V
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When Customers Think We Don't Care : Ending Actions That Self-Destruct Companies, Customer Service and Jobs
Published by
McGraw-Hill, Blacklick, Ohio, U.S.A.
(2002)
ISBN 10: 0074709305
ISBN 13: 9780074709306
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Paperback
First Edition
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Book Description Paperback. Condition: Very Good. 1st Edition. 2002 McGraw-Hill first edition paperback; Very Good, clean and little-used ex-library copy, plate and usual stamps, in removable protective plastic sleeve; UK dealer, immediate dispatch. Seller Inventory # 10011k
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When Customers Think We Don't Care - Ending Actions That Self-Destruct Companies, Customer Service and Jobs
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McGraw-Hill Australia Pty Ltd, Australia
(2002)
ISBN 10: 0074709305
ISBN 13: 9780074709306
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Soft cover
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Book Description Soft cover. Condition: Good (sl/ wear). 2nd Edition of The Enemy Within. Seller Inventory # 047165
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When Customers Think We Don't Care (2nd Edition of Enemy Within)
Published by
McGraw-Hill Education / Australia
(2002)
ISBN 10: 0074709305
ISBN 13: 9780074709306
Used
Soft cover
Quantity: 1
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Book Description Soft cover. Condition: Good. 2nd Edition. Whether you're in a business, a not-for profit organization or a government department, Richard Buchanan's latest edition of The Enemy Within, presents a unique, post modernist approach to delivering better customer service. Clean intact book with signs of usage, Minor edge, corner & cover wear. Some highlighting done throughout book, still good value. All Orders Appreciated and dispatched within 48hrs. Seller Inventory # 005657
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US$ 7.94
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When Customers Think We Don*t Care
Published by
McGraw-Hill
(2001)
ISBN 10: 0074709305
ISBN 13: 9780074709306
Used
Paperback
Quantity: 1
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Book Description Paperback. Condition: Like New. Like New. book. Seller Inventory # D7F9-0-M-0074709305-6
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US$ 56.71
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