Principles of Services Marketing - Softcover

9780077097486: Principles of Services Marketing
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The third edition of this well-established text provides students with an introduction to marketing to the services sector. It retains the rigour and clarity of the previous edition, but is brought right up-to-date with new data and contemporary illustrative examples. Due to the impact of internet technology in this sector of marketing, there is expanded coverage of e-commerce developments integrated into the book. To help students learn and revise key ideas, the text has been enhanced by colour design with key terms highlighted in the text, and study questions and summaries to test their understanding of each chapter.

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About the Author:
Adrian Palmer is Professor of Services Marketing at the University of Gloucestershire Business School.

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  • PublisherMcGraw-Hill Education
  • Publication date2000
  • ISBN 10 0077097483
  • ISBN 13 9780077097486
  • BindingPaperback
  • Edition number3
  • Number of pages360
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