The Introduction to the ITIL Service Lifecycle - Softcover
This introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. After showing high-level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision-making, then the principles behind design and deployment, and operation and optimisation. Key Features are The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application. 2nd Edition Amends: Title - The word official has been removed. Cover - Logos on the front cover have been changed. Content - remains the same as the 1st edition ISBN 9780113310616
"synopsis" may belong to another edition of this title.
- PublisherAmnesty Intl British Section
- Publication date2010
- ISBN 10 0113311311
- ISBN 13 9780113311316
- BindingPaperback
- Edition number2
- Number of pages238
Top Search Results from the AbeBooks Marketplace
Stock Image
Introduction to the ITIL service lifecycle
Published by
Amnesty Intl British Section
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR007177313
Buy Used
US$ 3.05
Convert currency
Stock Image
Introduction to the ITIL service lifecycle (Official Introduction)
Seller:
Rating
Book Description Paperback. Condition: Very Good. Introduction to the ITIL service lifecycle (Official Introduction) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780113311316
Buy Used
US$ 5.47
Convert currency
Stock Image
The Introduction to the ITIL Service Lifecycle Book
Published by
The Stationery Office
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Softcover
Quantity: 1
Seller:
Rating
Book Description Condition: Very Good. Very Good Condition. Has some wear. Five star seller - Buy with confidence!. Seller Inventory # X0113311311X2
Buy Used
US$ 11.58
Convert currency
Stock Image
Introduction to the Itil Service Lifecycle
Published by
Bernan Press(PA)
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.6. Seller Inventory # G0113311311I3N00
Buy Used
US$ 11.77
Convert currency
Stock Image
Introduction to the Itil Service Lifecycle
Published by
Bernan Press(PA)
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.6. Seller Inventory # G0113311311I3N00
Buy Used
US$ 11.77
Convert currency
Stock Image
Introduction to the ITIL service lifecycle (Official Introduction)
Seller:
Rating
Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780113311316
Buy Used
US$ 5.50
Convert currency
Stock Image
Introduction to the ITIL Service Lifecycle
Published by
The Stationery Office
(2010)
ISBN 10: 0113311311
ISBN 13: 9780113311316
Used
Softcover
Quantity: 1
Seller:
Rating
Book Description Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-C-011-02259
Buy Used
US$ 1.56
Convert currency