This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
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Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0130498467
Book Description Prentice Hall, 2004. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: I. BEING A SUCCESSFUL LEADER. 1. Being a Leader in the Hospitality Industry. 2. Guidelines for the New Supervisor. II. CREATING A SUCCESSFUL TEAM. 3. Working With and Developing Your Team. 4. People: Your Key to Productivity and Profit. 5. Building Relationships. 6. Creating a Productive Working Climate. 7. Helping Your Staff Become a Team. III. LEADING FOR PEAK PERFOMANCE. 8. Private Communications. 9. Solving Performance Problems. 10. Keeping Turnover From Being a Problem. IV. GETTING THE BEST FROM YOUR TEAM. 11. Paying Your Team. 12. Delegation: Sharing the Workload. 13. Teaching Others What You Know. 14. Evaluating Performance: The Formal Appraisal. V. INCREASING YOUR OWN OPPORTUNITIES. 15. A Positive Workplace Starts with You. 16. Organization and Planning. 17. Setting Priorities. 18. Being a Problem Solver. 19. Dealing with Change and Resistance to Change. 20. Change and Your Opportunities for Growth. Appendix: Performance Mistakes to Avoid. Appendix: Related Websites. Bookseller Inventory # ABE_book_new_0130498467
Book Description Prentice Hall, 2004. Paperback. Book Condition: New. Bookseller Inventory # DADAX0130498467
Book Description Prentice Hall, 2004. Paperback. Book Condition: New. book. Bookseller Inventory # 0130498467
Book Description Prentice Hall, 2004. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780130498465
Book Description Prentice Hall, 2004. Paperback. Book Condition: Brand New. illustrated edition. 240 pages. 10.50x8.00x0.25 inches. In Stock. Bookseller Inventory # 0130498467
Book Description Pearson, 2004. Paperback. Book Condition: New. Bookseller Inventory # P110130498467
Book Description Paperback. Book Condition: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Bookseller Inventory # 0130498467BNA