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Patrick Regan has been a PC technician and network administrator/engineer for the past 14 years. He has also taught many computer and network classes at Sacramento local colleges (Heald Colleges and MTI College), conducted considerable formal and informal training while an IT administrator (Heald Colleges) and a product support engineer for the Intel Corporation Customer service, and participated in and led many projects (Heald Colleges and Intel Corporation). For this teaching accomplishments, he received the Teacher of the Year award from Heald Colleges; in addition, he received several recognition awards from Intel. He currently works for Virtual Alert as a network engineer supporting the BioTerrorism Readiness Suite. Currently, he holds many certifications, including Microsoft’s MCSE, MCSA and MCT; COMPTIA’s A+, Network+, Server+, Linux+, Security+, and CTT+; Cisco CCNA; and Novell’s CNE.
Over the last couple of years, he has written several books including Troubleshooting the PC, Networking with Windows 2000 and 2003, Linux, Local Area Networks and WANs. Recently, Pat has started a new exciting Acing series which including Acing the A+, Acing the Network+, Acing the Security+, Acing the Server+ and Acing the Linux+.
Computers are a fast-paced technology that requires constant learning. People who learn how to fix computers must become familiar with new and old technology to become effective technicians.
This book is intended for the basic computer user who wants to be a successful PC technician and who may desire to pass the A+ Certification technician exam. For more information on the A+ Certification, see Appendix A. It is assumed that users of this book are familiar with the computer, know how to use the computer, have a general understanding of Windows, and have basic word-processing and spreadsheet skills.
Each of the chapters usually begins with basic concepts and ends with a troubleshooting section that includes questions to check understanding, emphasize troubleshooting skills, and prepare the reader to take the A+ test. Each chapter also includes hands-on exercises to reinforce basic skills and troubleshooting practices.
When planning a computer curriculum, it is often difficult for a group of computer professionals to agree on the order of topics. In this book, the basic hardware components (microprocessor, motherboard, RAM, and drives) are covered first, followed by the add-on peripherals, and ends with the operating systems. Depending on their experience, instructors may choose a different order.
As you go through the book, you will notice that a lot of information is repeated. This allows the chapters to be taught out of order and helps to complete the overall picture. In addition, I have found that the best way to teach this material is to repeat the information several times and combine it with hands-on exercises.
I have included important websites that are necessary to become a successful computer technician. Some of the hands-on exercises include finding patches, drivers, jumper settings, and technical information on the Internet.
What's New to This Edition
This edition has been updated to include the PC's newest technology and some of the chapters have been totally rewritten. With more troubleshooting coverage, this new edition is valuable to any technician. Some of the changes include:
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