Supervision: Diversity and Teams in the Workplace (9th Edition) - Hardcover

Greer, Charles R.; Plunkett, Warren Richard

Hardcover

ISBN 10: 0130960063 ISBN 13: 9780130960061

Publisher: Pearson College Div, 1999

Synopsis

A contemporary survival guide for future managers, this #1 "how-to" book on supervision explores the basic principles of management-planning, organizing, staffing, leading, and controlling people and operations-with a strong emphasis on their application to real on-the-job situations. Avoiding confusing jargon, it talks to learners one supervisor to another-discussing the specific tools of supervision in detail (explaining which tool is right for each task), and focusing on the development of strong interpersonal skills and on supervising a diverse workforce and teams. It comes completely updated with new examples and fresh insight into a variety of dynamic issues affecting management today. Examples are taken from well-known U.S. and international companies such as General Electric, Honda America, Harley-Davidson, Motorola, GM, Bell South, and Merrill Lynch. For anyone contemplating a career in management. --This text refers to the Paperback edition.

About this title

From the Publisher:

Using a very practical, "how to" approach, this leading text in the field of supervision explores the basic principles of management -- planning, organizing, staffing, leading, and controlling people and operations -- and their application to actual on -the-job situations. Talking to students as one supervisor to another, avoiding confusing jargon, and providing detailed cases to which students can relate, it discusses the specific tools of supervision in detail -- explaining which tool is right for each task. Contemporary in focus, it places special emphasis on developing strong interpersonal skills and on supervising a diverse workforce and teams.

From the Back Cover:

Key Benefit: A must-have survival guide for today's supervisors and managers, this #1 "how-to" book on supervision explores the basic principles of management - planning, organizing, staffing, leading, and controlling people and operations - with a strong emphasis on their application to real on-the-job situations. Key Topics: Discusses specific supervisory tools in detail, the development of strong interpersonal skills, and how to effectively supervise a diverse workforce and teams. Explains management principles and theories -- then translates these concepts into practical tools that can be used in actual on-the-job management situations. Integrates teamwork, quality and ethical themes throughout and looks at reengineering, diversity and international applications in each chapter. Offers over 100 new examples from dozens of well-known U.S. and international companies, plus all-new case studies. Now discusses executing supervisory functions with and through teams; security; the Internet; reengineering concepts; stretch goals, scoreboarding for results; changing leadership styles, and much more. Market: For professionals in business administration. Many more real-world examples and all-new cases -- adds 100+ , including American Airlines, (20 new companies in the first two chapters alone!); plus presents two brand-new cases in each chapter that focus on both real and fictitious companies.Consistently parallels textual concepts with practical applications that students will relate to. Ex.___Expanded & updated discussions.. Ex.___Stimulating, practical approach.Two-color format & realistic photographs.Offers students a more visually pleasing two-color format to maximize the effect on all visuals, heading icons, and marginal notes; also includes three to five photos per chapter that illustrate more realistic applications of the major concepts. Ex.___Gives students many tools for review, study preparation, and further learning. Ex___CONTENTS1. The Supervisor's Special Role.2. You and Your Future.3. Management Concepts.4. Management Functions.5. Communications.6. Managing Change and Stress.7. Human Motivation.8. Building Relationships with Individuals.9. Supervising Groups.10. Leadership and Management Styles.11. Selection and Orientation.12. Training.13. The Appraisal Process.14. Discipline.15. Complaints, Grievances, and the Union.16. Security, Safety, and Health.© 2000, 656 pp., Cloth0-13-096006-39600F-2UB0202:SupervisionBM0711:Supervision (Two-Year/Vo-Tech)BM0101:Principles of ManagementCourse Guide PageSUPPLEMENTSInstructor's Manual with Test Item File and Solutions Manual (0-13-022044-2); (2204D-2)WIN PH Test Manager (0-13-022043-4); (2204C-4)JWA Video Offerthese six programs tie directly into major topics discussed in the text and come under the headings: Why Value Diversity?; Understanding Our Biases and Assumptions; Sexual Harassment; Managing a Diverse Work Force: Recruitment and Interviewing; Managing a Diverse Workforce: Helping New Employees Feel Valued; Managing a Diverse Work Force: Meeting the Challenge.OTHER TITLES OF INTERESTPLEASE PROVIDE ISBN, AUTHOR, and TITLE

About this edition

• Publisher: Pearson College Div
• Publication date: 1999
• ISBN 10: 0130960063
• ISBN 13: 9780130960061
• Binding: Hardcover
• Number of pages: 588