This interactive and informative book provides a concise, easy-to-understand overview of the cutting edge field of online dispute resolution (ODR), using the familiar frequently asked questions format. It examines the ODR options that reflect the speed and convenience of the Web. KEY TOPICS Chapter topics cover E-Commerce Disputes and the Global Web; Understanding Online Dispute Resolution; Online Negotiation, mediation, and arbitration; Online Jury Proceedings; Online Dispute Resolution System Design; and the future of ODR. For online technical and business professionals—such as computer science and information technology managers, dispute or conflict resolution professionals, customer relations managers, contracts managers, purchasing managers, Web masters, online service providers (OSPs), e-commerce entrepreneurs, and attorneys advising e-businesses.
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E-businesses and their customers are looking for dispute resolution options that reflect the speed and convenience of the Web. E-commerce professionals are turning to online dispute resolution (ODRJ to manage their online conflicts fairly, efficiently, and effectively. CyberJustice provides an interesting and informative overview of this rapidly-emerging field, suitable for use by business students, e-commerce managers and entrepreneurs, and dispute resolution professionals.About the Author:
Lucille M. Ponte, J.D., is Associate Professor of Law at Bentley College in Waltham, Massachusetts, where she teaches and writes extensively in the areas of online dispute resolution (ODR), alternative dispute resolution (ADR), cyberlaw, workplace privacy, gender issues in education and employment, and the legal environment of business, She has received eleven Bentley College publication awards and two federal courts have cited her ADR scholarship in their decisions. She currently serves as an arbitrator for National Association of Securities Dealers. She is the editor of the ADR in Business newsletter and serves on the Editorial Board of the Business Law Review (North Atlantic edition). Prof. Ponte, along with Prof. Cavenagh, cofounded and served as co-chairs of the Alternative Dispute Resolution (ADR) in Business section of the National Academy of Legal Studies in Business. She is the recipient of a 1994 Bentley College Innovation in ,Teaching Award for her course work in the dispute resolution field and was selected as a national finalist in the 2003 Charles M. Hewitt Master Teacher Competition for her use of actors in a live mock arbitration. She has been a licensed attorney in Massachusetts since 1983. She formerly worked as in-house counsel for Apollo Computer, Inc., Codex-Motorola, Massachusetts Bay Transportation Authority, and the U.S. Department of Transportation in Washington, D.C. She holds a Bachelor of Arts in Political Science/Law and justice from the University of Massachusetts at Boston and a Juris Doctor from the New England School of Law, where she participated as a Case and Note Editor for the New England Law Review.
Thomas D. Cavenagh, J.D., is Professor of Business Law and Conflict Resolution and Chair of the Department of Management and Marketing at North Central College in Naperville, Illinois. In addition, he is the founder of and directs the North Central College Dispute Resolution Center. He graduated from Trinity College with a B.A. in religion and philosophy, magna cum laude. His I.D. is from DePaul University College of Law. He is the author of Business Dispute Resolution: Best Practices, System Design and Case Management, and the coauthor of Alternative Dispute Resolution for Business. He has chaired the Illinois State Bar Association Section Council on Alternative Dispute Resolution and has been widely published in a variety of professional journals, including Mediation Quarterly. He is the recipient of the North Central College Dissinger Prize for Faculty Scholarship and the North Central College Clarence F Dissinger Distinguished Teaching and Service Award as well as the Academy of Legal Studies in Business Charles Hewitt Master Teacher Award.
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