"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
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Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.
Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.
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Book Description Prentice Hall Trade. Hardcover. Book Condition: New. 013189630X. Bookseller Inventory # HGT1826PHCM092916H0267A
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Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. First Edition. Bookseller Inventory # DADAX013189630X
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Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. book. Bookseller Inventory # 013189630X
Book Description Prentice-Hall. Book Condition: New. pp. 273. Bookseller Inventory # 4693659
Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. Bookseller Inventory # P11013189630X