Customer-Focused Quality: What to Do on Monday Morning - Hardcover

Hinton, Thomas; Schaeffer, Wini

9780131896307: Customer-Focused Quality: What to Do on Monday Morning

Hardcover

ISBN 10: 013189630X ISBN 13: 9780131896307

Publisher: Prentice Hall Direct, 1993

"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

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About the Author:

Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.

Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.

Review:

"If there's one book ... to help your company get on the right track to long-term success, this is it!" -- Book Review for Publisher

"It's nice to know that the advice and principles written in a book are still valid five years later." -- San Diego Business Journal

"Our company successfully used the principles from 'Customer-Focused Quality' to help us examine our strategic direction and improve our performance." -- Letter to authors/publisher

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