Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms - Softcover

Broderick, Maureen

Softcover

ISBN 10: 0133353826 ISBN 13: 9780133353822

Publisher: FT Press, 2010

Synopsis

Prepare for CompTIA A 220 801 and 220 802 exam success with this CompTIA Authorized Exam Cram from Pearson IT Certification a leader in IT Certification learning and a CompTIA Authorized Platinum Partner CompTIA A 220 801 and 220 802 Authorized Exam Cram Sixth Edition is the perfect study guide to help you pass CompTIA s A 220 801 and 220 802 exams It provides coverage and practice questions for every exam topic including substantial new coverage of Windows 7 new PC hardware tablets smartphones and professional level networking and security The book presents you with an organized test preparation routine through the use of proven series elements and techniques Exam topic lists make referencing easy Exam Alerts Sidebars and Notes interspersed throughout the text keep you focused on what you need to know Cram Quizzes help you assess your knowledge and the Cram Sheet tear card is the perfect last minute review Covers the critical information you ll need to know to score higher on your CompTIA A 220 801 and 220 802 exams Deploy and administer desktops and notebooks running Windows 7 Vista or XP Understand install and troubleshoot motherboards processors and memory Test and troubleshoot power related problems Use all forms of storage including new Blu ray and Solid State SSD devices Work effectively with mobile devices including tablets and smartphones Install configure and troubleshoot both visible and internal laptop components Configure Windows components and applications use Windows administrative tools and optimize Windows systems Repair damaged Windows environments and boot errors Work with audio and video subsystems I O devices and the newest peripherals Install and manage both local and network printers Configure IPv4 and understand TCP IP protocols and IPv6 changes Install and configure SOHO wired wireless networks and troubleshoot connectivity Implement secure authentication prevent malware attacks and protect data Comp

About this title

From the Inside Flap:

Building and managing a professional service firm is very different from running a product-based business. Infrastructure, governance, talent acquisition and retention, and compensation and financial management vary significantly from traditional corporate environments. Conventional management advice doesn't offer all the answers, and mainstream business gurus rarely address the unique challenges facing professional service firm leaders.

The Art of Managing Professional Services is one of the most comprehensive, research-based guides to firm management ever written for the industry. Based on more than 130 in-depth interviews with leaders of the world's top firms, the book offers practical, proven, best practices on how to tackle the ten critical areas that firm leaders must monitor to build and maintain a strong organization: vision, values, and culture; people; clients; services; finance; positioning; partnership; strategy; structure; and leadership style.

Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programs--including 40 featured best practices--that readers can tailor to their own organizations and cultures. Inside you will learn:

• How to create and maintain a shared vision, values, and culture
• Best programs to recruit, train, and retain great people
• Strategies to develop and manage a profitable portfolio of clients
• What it takes to innovate services and share knowledge
• The key metrics to monitor financial health
• Insights into effective positioning, marketing, and selling firm services
• Proven practices for rewarding and managing the partnership
• A guide to both long-term and annual strategic planning
• Balancing structure and governance in a consensus-driven organization
• Secrets for leading "incredibly smart and independent people"

From the Back Cover:

"High praise for Maureen Broderick.... Her book gives firm leaders a step up in competing on the global landscape."
-James Turley, Chairman and CEO, Ernst & Young
 
"Anyone involved in the management of a professional service firm will find real value here."
-David Childs, Global Managing Partner, Clifford Chance
 
"Maureen Broderick brings shape and clarity to the vital, but abstract, essence of professional service firms."
-Ralph Shrader, Chairman and Chief Executive Officer, Booz Allen Hamilton
 
"Broderick's book is filled with best practices that will help all kinds of companies-whether they are professional service firms or not-meet the challenges of doing business in the 21st century."
-Ray Kotcher, Senior Partner and Chief Executive Officer, Ketchum
 
"Every professional service partner-and aspiring partner-should read this book."
-Paul Laudicina, Managing Officer and Chairman, A.T. Kearney
 
"This comprehensive overview of best practices from the world's leading firms will resonate with leaders and managers."
-Eric Friedman, Executive Partner, Skadden, Arps
 
"The takeaways are fantastic!"
-Andy Cohen, Co-CEO, Gensler
 
"One only needs to read this book to realize that managing a professional service firm is very much an art, if not a science, worthy of its own special study and examination."
-Mike Goss, Managing Director and COO, Bain Capital

About this edition

• Publisher: FT Press
• Publication date: 2010
• ISBN 10: 0133353826
• ISBN 13: 9780133353822
• Binding: Paperback
• Edition number: 1
• Number of pages: 320