The only book on the market that provides a simple nonmathematical presentation of the statistics needed by Six Sigma Green Belts. Every concept is explained in plain English with a minimum of mathematical symbols. Includes real-world examples, step by step instructions and sample output for Minitab and JMP software as well as downloadble, ready to use data sets and templates. Includes applications to service industries to help managers understand the role of Six Sigma in nonmanufacturing industries.
Acknowledgments xvii
About the Author xix
Preface xxi
Chapter 1: Fundamentals of Six Sigma 1
Chapter 2: Introduction to Statistics 7
Chapter 3: Presenting Data in Charts and Tables 23
Chapter 4: Descriptive Statistics 39
Chapter 5: Probability and Probability Distributions 59
Chapter 6: Sampling Distributions and Confidence Intervals 95
Chapter 7: Hypothesis Testing 113
Chapter 8: Design of Experiments 157
Chapter 9: Simple Linear Regression 211
Chapter 10: Multiple Regression 241
Chapter 11: Control Charts for Six Sigma Management 279
Appendix A: Review of Arithmetic and Algebra 321
Appendix B: Summation Notation 329
Appendix C: Statistical Tables 333
Appendix D: Documentation of Data Files 347
Glossary 349
Index 359
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David M. Levine, Professor Emeritus of Statistics and Computer Information Systems at Bernard M. Baruch College (City University of New York), is nationally recognized as a leading innovator in business statistics education.
He is co-author of several best-selling statistics textbooks, including Statistics for Managers Using Microsoft Excel, Basic Business Statistics: Concepts and Applications, Business Statistics: A First Course, and Applied Statistics for Engineers and Scientists Using Microsoft Excel and Minitab. He also recently wrote Even You Can Learn Statistics and co-authored Six Sigma for Green Belts and Champions and Design for Six Sigma for Green Belts and Champions, all published by Prentice Hall.
Dr. Levine holds B.B.A. and M.B.A. degrees in Statistics from City College of New York and a Ph.D. degree from New York University in Industrial Engineering and Operations Research.
Preface
Green belts working in a Six Sigma organization need to be familiar with statistics because statistical tools are an essential part of each phase of the Six Sigma DMAIC model. This book focuses on those statistical tools that are most important for Six Sigma green belts. The objective of this book is to familiarize readers with these tools, so that they will be able to use either the Minitab or JMP software to analyze their data. Among the important features of this book are the following:
Provides a simple nonmathematical presentation of topics. Every concept is explained in plain English with a minimum of mathematical symbols. Most of the equations are separated into optional boxes that complement the main material.
Covers the statistical topics that are most important for Six Sigma green belts. After beginning with the use of tables and charts and descriptive statistics, the book includes coverage of those statistical topics that are most important for Six Sigma green belts; i.e., statistical process control charts, design of experiments, and regression. This book minimizes emphasis on probability, probability distributions, and sampling distributions.
Covers statistical topics by focusing on the interpretation of output generated by the Minitab and JMP software.
Includes chapter-ending appendices that provide step-by-step instructions (with screenshots of dialog boxes) for using Minitab Version 14 and JMP Version 6 for the statistical topics covered in the chapter.
Provides step-by-step instructions using worked-out examples for each statistical method covered.
Includes service industry applications. This book focuses on applications of Six Sigma in service industries. These service applications enable those who work in service industries to understand the role of Six Sigma in their industries, something that is difficult for them to see when examples from manufacturing industries are used.
Contacting the Author
I have gone to great lengths to make this book both pedagogically sound and error-free. If you have any suggestions or require clarification about any of the material, or if you find any errors, contact me at
DAVID_LEVINE@BARUCH.CUNY.EDU
David M. Levine
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