Operations Management : Goods, Services and Value Chains - Hardcover

9780324184709: Operations Management : Goods, Services and Value Chains
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This book is divided into three major parts. PART 1. Understanding Operations, focuses on the fundamentals of OM and its role in the business environment. 1.Chapter 1 introduces the nature of OM. 2. Chapter 2 provides an in-depth discussion of value chains and the way in which they support operations from a strategic perspective. Chapter focuses on the importance of good performance measurement as a basis for good decisions, both at the strategic and operational levels of an organization. PART II, DESIGNING OPERATING SYSTEMS. PART 111, MANAGING OPERATIONS, ADDRESSES TOPICS THAT ANYONE INVOLVED IN OPERATIONS FACES ON A DAILY BASIS. THIS BOOK IS WRITTEN WITH THE STUDENT IN MIND. EACH CHAPTER BEGINS WITH A SUMMARY OF KEY LEARNING OBJECTIVES AND OPENS WITH THREE REAL OR FICTITIOUS CUSTOMER EPISODES THAT ARE INTENDED TO ILLUSTRATE PRACTICAL ISSUES ASSOCIATED WITH THE CHAPTER THAT STUDENTS CAN EASILY UNDERSTAND AND APPRECIATE.

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  • PublisherThomson/South-Western
  • Publication date2007
  • ISBN 10 0324184700
  • ISBN 13 9780324184709
  • BindingHardcover
  • Edition number2
  • Number of pages830
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9780324179392: Operations Management: Goods, Service, and Value Chains (with CD-ROM and Crystal Ball Pro 2000)

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ISBN 10:  ISBN 13:  9780324179392
Publisher: South-Western College Pub, 2006
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David Alan Collier
Published by Thomson/South-Western (2007)
ISBN 10: 0324184700 ISBN 13: 9780324184709
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