Managing for Quality in the Hospitality Industry - Softcover
Book by Woods, Robert H., King, Judy Z.
"synopsis" may belong to another edition of this title.
From the Back Cover:
This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
"About this title" may belong to another edition of this title.
- PublisherAmer Hotel & Motel Assn
- Publication date1996
- ISBN 10 0866120947
- ISBN 13 9780866120944
- BindingPaperback
- Number of pages440
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Managing for Quality in the Hospitality Industry
Published by
Amer Hotel & Motel Association/Educational Institute, USA
(1997)
ISBN 10: 0866120947
ISBN 13: 9780866120944
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Book Description Paperback. Condition: Very Good. Reprint. Clean, bright and unmarked with very light wear. Lovely copy. Seller Inventory # 215a0685
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