This edition addresses office procedures such as:
- File management
- Time management
- Employment skills
- Basic financial forms
- Telephone techniques
- Problem solving
- Human relations
- Ethical behavior
- Technology and computer applications
New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.
- Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively.
- Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences.
New! More coverage of soft skills—appears in this edition.
- Begins in Chapter 2 and identifies five basic workplace skills, basic workplace knowledge, development of personal qualities, development of interpersonal skills, ethical behavior and international human relations.
- Includes more coverage of effective communications skills related to teamwork and collaboration.
New! An integrated coverage of ethics—includes sections in each chapter.
- Helps readers think critically about an ethical dilemma or difficult situation related to an office environment.
- Helps readers sharpen their ethical decision-making skills.
New! Stop ‘n Check sections—appear throughout the chapter content.
- Challenge students to recall and think critically about key concepts.
New! Reorganized end-of-chapter material—includes two types of exercises:
- Review of Key Concepts (chapter summaries; key terms; discussion questions; Exploring the Workplace: Activities) material focuses on concept retention and developing critical thinking skills.
- Building Your Office Skills (Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Get Tech Wise; Improving Your Writing Skills: Workshops; and Simulation: In the Office of Supreme Appliances) focus on developing skills that can be used immediately on the job.