About Bookdonors CIC
Bookdonors is a not for profit social enterprise based in Tweedbank in the Scottish Borders. We trade in used books for the benefit of people, charities and the environment. 100% of our sales are used to fulfil our social mission which is to provide employment to people who face discrimination when seeking employment due to disabilities or for other reasons.
Bookdonors is committed to providing each customer with the highest standard of customer service. If for any reason you are not entirely satisfied with your order or our service, we will do our upmost to resolve the issue to your satisfaction.
If a customer receives an item that is different to the one described or that is clearly in a worse condition than that indicated, please contact us to report the defect or damage within 7 days of receipt of the item and we will either send a replacement or issue a full refund.
If a customer has ordered an item incorrectly and returns it to us undamaged and in a resalable condition within the returns timescale, the customer will be refunded the price of the book only, upon receipt of the book at Bookdonors. Please note Bookdonors are not accountable for the cost of return postage.
Please contact us via Abebooks or alternatively using the Bookdonors website and we will respond as promptly as possible.
RETURNS TIMESCALE: Within the UK: 7 days Within Europe: 10 days Rest of World (Priority): 20 days Rest of World (Economy): 30 days - Orders are posted within two business days using TNT: 2nd Class Business post within the UK; Airmail outside UK. We can respond to urgent requests if contacted directly. More Information: www.bookdonors.co.uk
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USUALLY DESPATCHED WITHIN TWO BUSINESS DAYS.
Bookdonors CIC Ltd
Block 18 - Mid Unit
Tweedbank Industrial Estate
Tel: +44 (0) 1750 20536
Company Registration: SC292109
VAT No. 874970669
Customer Services Contact: Laura Richmond:
Orders usually mailed within 2 business days using Whistl.
UK orders are sent Second Class. P&P cost is based on package weighing 1kg or under; extra cost will be charged if 1kg+.
If 1st class is selected orders we aim to dispatch within 1 working day using the Royal Mail 1st class signed for service.
European orders weighing up to 500g are all sent Air Mail. Extra cost may be charged if over 500g.
International orders are shipped AirMail. P&P cost is based on package weighing 500g or under; extra cost may be charged if over 500g.