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Knowledge Management and Drivers of Innovation in Services Industries

Patricia Ordonez De Pablos

Published by IGI Global
ISBN 10: 1466609486 / ISBN 13: 9781466609488
New / Hardcover / Quantity Available: 20
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Title: Knowledge Management and Drivers of ...

Publisher: IGI Global

Binding: Hardcover

Book Condition: New

Book Type: Hardcover

Description:

Hardcover. 349 pages. Dimensions: 11.0in. x 8.7in. x 1.1in.Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Bookseller Inventory # 9781466609488

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