David Jaffe

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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Library Edition

David Jaffe; Bill Price

Synopsis:
Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a "no service" mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. Simultaneous.

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Other editions: Softcover - 2009, 2008, Hardcover - 2008, 2008, 2008, Hardcover - 2008, 2008, Softcover - 2003, Softcover - 1998, 1994