Mark Cappel

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Building the New Enterprise: People, Processes, and Technology

Mark Cappel; Randy Johnson; Harris Kern; Stuart D. Galup; Dennis Horgan

Synopsis:
This book is filled with how-tos, metrics, forms, checklists, sample organization charts, job descriptions, schedules, methodologies and policies, all reflecting the authors' extensive experience with client/server deployment and consulting. Coverage includes: The Ten Commandments of a World-Class IT Infrastructure; sample Service Level Agreements between user and IT organizations; answers to IT executives' most Frequently Asked Questions about managing client/server; and much more. Building the New Enterprise is the first book designed to help with the day-to-day "blocking and tackling" that makes the difference between IT success and failure. A Microsystems Book.

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Other editions: Hardcover - 1997