Bibliography:

Raving Fans: A Revolutionary Approach to Customer Service

Sheldon Bowles; Kenneth Blanchard

ISBN:

9780739309537

Publisher:

Random House

Publication Date:

2004

Synopsis:
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Other editions: 2005, 2005, Softcover - 2003, 2002, Softcover - 2002, 2001, Softcover - 2001, Hardcover - 2001, 2001, Hardcover - 2000


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