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Schlesinger, Arthur M. (Arthur Meier), 1917-2007. ; Israel, Fred L. ; William P. Hansen ; Marcus Cunliffe Page Smith Noble Cunningham Manning Dauer Irving Brant Norman Risjord Lynn Turner James Hopkins Robert Remini Joel Silbey William Nisbet Chambers Charles Sellers Holman Hamilton Roy Nichols Jeannette Nichols Philip Klein Elting Morison Harold Hyman John Hope Franklin William Gillette Sidney Pomerantz Leonard Dinnerstein Mark Hirsch Robert Wesser Wayne Morgan Gilbert Fite Walter LaFeber William H Harbaugh Paolo Coletta George Mowry Arthur Link William Leary Donald McCoy David Burner Lawrence Fuchs Frank Freidel William Leuchtenburg Robert Burke Leon Friedman Richard Kirkendall Barton Bernstein Malcolm Moos Theodore Sorenson John Bartlow

Published by New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971 (1971)

ISBN 10: 0070797862 ISBN 13: 9780070797864

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Item Description: New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971, 1971. Hardcover. Book Condition: Fine. No Jacket. 4 v. (xxxvii, 3959 p.) 24 cm. ; blue cloth ; ex-lib ; V. 1. 1789-1844 -- v. 2. 1844-1896 -- v. 3. 1900-1936 -- v. 4. 1940-1968 -- Supplemental volume 1972-1984. ; OCLC: 141923 ; LC: E183; Dewey: 329/.023/73 ; ISBN: 0070797862; 9780070797864 LCCN: 70-139269 ; articles by Marcus Cunliffe, Page Smith, Noble E Cunningham Jr, Manning Dauer, Irving Brant, Norman K Risjord, Lynn W Turner, James F Hopkins, Robert V Remini, Joel H Silbey, William Nisbet Chambers, Charles Sellers, Holman Hamilton, Roy Nichols, Jeannette Nichols, Philip S Klein, Elting Morison, Harold M Hyman, John Hope Franklin, William Gillette, Sidney I Pomerantz, Leonard Dinnerstein, Mark D Hirsch, Robert F Wesser, H Wayne Morgan, Gilbert C Fite, Walter LaFeber, William H Harbaugh, Paolo E Coletta, George E Mowry, Arthur S Link, William M Leary Jr, Donald R McCoy, David Burner, Lawrence H Fuchs, Frank Freidel, William E Leuchtenburg, Robert E Burke, Leon Friedman, Richard S Kirkendall, Barton J Bernstein, Malcolm Moos, Theodore C Sorenson, John Bartlow Martin, David S Broder, and Herbert E Alexander ; 4 large, heavy volumes ; FINE. Book. Bookseller Inventory # 006679

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Quality of Worklife and the Supervisor: Schlesinger, Leonard A.

Schlesinger, Leonard A.

Published by Praeger (1982)

ISBN 10: 0275917118 ISBN 13: 9780275917111

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Item Description: Praeger, 1982. Hardcover. Book Condition: New. book. Bookseller Inventory # 0275917118

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Managing Behavior in Organizations: Text, Cases, Readings: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by Mcgraw-Hill College (1983)

ISBN 10: 0070553327 ISBN 13: 9780070553323

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Item Description: Mcgraw-Hill College, 1983. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0070553327

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Schlesinger, James L. Heskett W. Earl Sasser Leonard A.

Published by free press; first edition edition (april 10, 1997) (1997)

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Item Description: free press; first edition edition (april 10, 1997), 1997. Book Condition: Good. B010EV2AQG Used good or better, we ship best copy available! Book Only. Expedited shipping is 2-6 business days after shipment, standard is 4-14 business days after shipment. Used items do not include access codes, cd's or other accessories, regardless of what is stated in item title. If you need to guarantee that these items are included, please purchase a brand new copy. Bookseller Inventory # ZB010EV2AQGZ3

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The Management Game: Schlesinger, Leonard A.;

Schlesinger, Leonard A.; Burst, Ardis

Published by Viking Adult

ISBN 10: 0670812250 ISBN 13: 9780670812257

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Item Description: Viking Adult. Hardcover. Book Condition: New. 0670812250 New Condition. Bookseller Inventory # NEW3.0323290

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Action Trumps Everything: Creating What You Want: Kiefer, Charles F,

Kiefer, Charles F, Schlesinger, Leonard

Published by Innovation Associates, Incorpo (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorpo, 2010. Paperback. Book Condition: New. Bookseller Inventory # P110983131910

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Organization - Text, Cases and Readings in: Schlesinger, Leonard A.,Sathe,

Schlesinger, Leonard A.,Sathe, Vijay V.,Kotter, John P.,Schlesinger, Phyllis F.,

Published by McGraw-Hill-Irwin (1991)

ISBN 10: 0256091846 ISBN 13: 9780256091847

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Item Description: McGraw-Hill-Irwin, 1991. Cloth Bound. Book Condition: Like New. 3rd. Bookseller Inventory # 0256091846

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl, Jr./ Schlesinger, Leonard A.

Published by Ingram Pub Services (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Ingram Pub Services, 2015. Hardcover. Book Condition: New. 15.24 x 24.13 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-26992240

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What Great Service Leaders Know and Do: James L. Heskett;

James L. Heskett; Leonard A. Schlesinger; W. Earl Sasser

Published by ReadHowYouWant (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: ReadHowYouWant, 2015. Paperback. Book Condition: New. book. Bookseller Inventory # 1459697022

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # ING9781626565845

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.

Published by Berrett-Koehler (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler, 2015. Hardcover. Book Condition: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock. Bookseller Inventory # z-1626565848

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The Management Game: Schlesinger, Leonard A.;

Schlesinger, Leonard A.; Burst, Ardis

Published by Viking Adult

ISBN 10: 0670812250 ISBN 13: 9780670812257

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Item Description: Viking Adult. Hardcover. Book Condition: Fine. 0670812250 Like New Condition. Bookseller Inventory # LN3.0323290

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # R9781626565845

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Action Trumps Everything: Creating What You Want: Kiefer, Charles F,

Kiefer, Charles F, Schlesinger, Leonard

Published by Innovation Associates, Incorpo (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorpo, 2010. Paperback. Book Condition: Very Good. Bookseller Inventory # P020983131910

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser, W., Jr; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers, 2015. Book Condition: New. Bookseller Inventory # EA9781626565845

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What Great Service Leaders Know and Do: Heskett, James L.,

Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Book Condition: New. 2015. 1st Edition. Hardcover. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781626565845

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What Great Service Leaders Know and Do: Heskett, James L.,

Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Book Condition: New. 2015. 1st Edition. Hardcover. . . . . . Bookseller Inventory # V9781626565845

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.

Published by Berrett-Koehler (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Revaluation Books (Exeter, United Kingdom)

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Item Description: Berrett-Koehler, 2015. Hardcover. Book Condition: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock. Bookseller Inventory # __1626565848

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Quality of Work Life and the Supervisor: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by Praeger (1982)

ISBN 10: 0030615984 ISBN 13: 9780030615986

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Item Description: Praeger, 1982. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0030615984

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What Great Service Leaders Know and Do: James L. Heskett,

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger,

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Ria Christie Collections (Uxbridge, United Kingdom)

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Item Description: Hardback. Book Condition: New. The authors review their own seminal work on service management, testing the durability of concepts they've helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. The service sector any company not involved in the production of products is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come. book. Bookseller Inventory # ria9781626565845_rkm

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The Service Profit Chain: How Leading Companies: James L. Heskett/

James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger

Published by Free Pr (1997)

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Free Pr, 1997. Hardcover. Book Condition: Brand New. first edition. 320 pages. 9.50x6.50x1.00 inches. In Stock. Bookseller Inventory # z-0684832569

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Movie Mars (Indian Trail, NC, U.S.A.)

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 17614089

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Organization Text Cases and Readings in the: Leonard A. Schlesinger

Leonard A. Schlesinger

ISBN 10: 0256091846 ISBN 13: 9780256091847

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Item Description: Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97802560918471.0

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The Management Guide: Burst, Ardis; Schlesinger,

Burst, Ardis; Schlesinger, Leonard A.

Published by Sidgwick & Jackson Ltd

ISBN 10: 028399651X ISBN 13: 9780283996511

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From: INSIGNIA BOOKS (doncaster, SY, United Kingdom)

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Item Description: Sidgwick & Jackson Ltd. Hardcover. Book Condition: Very Good. 028399651X with dj. Bookseller Inventory # N0063351

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Chronicles of Corporate Change: Management Lessons from: Schlesinger, Leonard A.;

Schlesinger, Leonard A.; Dyer, Davis; Clough, Thomas N.; Landau, Diane

Published by Lexington Books (1987)

ISBN 10: 0669136859 ISBN 13: 9780669136852

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Item Description: Lexington Books, 1987. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0669136859

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Heskett, James L. with W. Earl Sasser; Schlesinger, Leonard A.

Published by F & G Publishing (1997)

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From: Robinson Street Books, IOBA (Binghamton, NY, U.S.A.)

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Item Description: F & G Publishing, 1997. Hardcover. Book Condition: Fine. In Dutch. Fine. 304pp. Quality, Value, Experience. Bookseller Inventory # DR003OP005

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Just Start: Take Action, Embrace Uncertainty, Create: Schlesinger, Leonard A./

Schlesinger, Leonard A./ Kiefer, Charles F./ Brown, Paul B. (Contributor)

Published by Harvard Business School Pr (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Harvard Business School Pr, 2012. Hardcover. Book Condition: Brand New. 200 pages. 9.75x6.25x0.75 inches. In Stock. Bookseller Inventory # z-1422143619

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The Value Profit Chain: Treat Employees Like: James L. Heskett,

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Published by Simon Schuster Ltd, United Kingdom (2003)

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Simon Schuster Ltd, United Kingdom, 2003. Hardback. Book Condition: New. 231 x 150 mm. Language: English Brand New Book. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the performance trinity, the starting point for changing the organisation, and the strategic value vision, which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the value exchange : what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading. Bookseller Inventory # FLT9780743225694

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What Great Service Leaders Know and Do: James Heskett, Jr.

James Heskett, Jr. W Earl Sasser, Dr Leonard A Schlesinger

Published by Berrett-Koehler on Dreamscape Audio, United States (2015)

ISBN 10: 1681419653 ISBN 13: 9781681419657

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Item Description: Berrett-Koehler on Dreamscape Audio, United States, 2015. CD-Audio. Book Condition: New. Unabridged. 165 x 140 mm. Language: English Brand New. The service sector has grown to become 80 of the US economy, yet it s poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they ve helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into owners who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. The book concludes with a look at the challenges and trends that will shape service leadership in years to come. Bookseller Inventory # AAC9781681419657

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What Great Service Leaders Know and Do: James Heskett, Jr.

James Heskett, Jr. W Earl Sasser, Dr Leonard A Schlesinger

Published by Berrett-Koehler on Dreamscape Audio, United States (2015)

ISBN 10: 1681419653 ISBN 13: 9781681419657

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Item Description: Berrett-Koehler on Dreamscape Audio, United States, 2015. CD-Audio. Book Condition: New. 153 x 128 mm. Language: English Brand New. The service sector has grown to become 80 of the US economy, yet it s poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they ve helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into owners who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. The book concludes with a look at the challenges and trends that will shape service leadership in years to come. Bookseller Inventory # AAC9781681419657

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Results (1 - 30) of 267 1 2 3 4 5