Results (1 - 30) of 269

Schlesinger, Arthur M. (Arthur Meier), 1917-2007. ; Israel, Fred L. ; William P. Hansen ; Marcus Cunliffe Page Smith Noble Cunningham Manning Dauer Irving Brant Norman Risjord Lynn Turner James Hopkins Robert Remini Joel Silbey William Nisbet Chambers Charles Sellers Holman Hamilton Roy Nichols Jeannette Nichols Philip Klein Elting Morison Harold Hyman John Hope Franklin William Gillette Sidney Pomerantz Leonard Dinnerstein Mark Hirsch Robert Wesser Wayne Morgan Gilbert Fite Walter LaFeber William H Harbaugh Paolo Coletta George Mowry Arthur Link William Leary Donald McCoy David Burner Lawrence Fuchs Frank Freidel William Leuchtenburg Robert Burke Leon Friedman Richard Kirkendall Barton Bernstein Malcolm Moos Theodore Sorenson John Bartlow

Published by New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971 (1971)

ISBN 10: 0070797862 ISBN 13: 9780070797864

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Item Description: New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971, 1971. Hardcover. Book Condition: Fine. No Jacket. 4 v. (xxxvii, 3959 p.) 24 cm. ; blue cloth ; ex-lib ; V. 1. 1789-1844 -- v. 2. 1844-1896 -- v. 3. 1900-1936 -- v. 4. 1940-1968 -- Supplemental volume 1972-1984. ; OCLC: 141923 ; LC: E183; Dewey: 329/.023/73 ; ISBN: 0070797862; 9780070797864 LCCN: 70-139269 ; articles by Marcus Cunliffe, Page Smith, Noble E Cunningham Jr, Manning Dauer, Irving Brant, Norman K Risjord, Lynn W Turner, James F Hopkins, Robert V Remini, Joel H Silbey, William Nisbet Chambers, Charles Sellers, Holman Hamilton, Roy Nichols, Jeannette Nichols, Philip S Klein, Elting Morison, Harold M Hyman, John Hope Franklin, William Gillette, Sidney I Pomerantz, Leonard Dinnerstein, Mark D Hirsch, Robert F Wesser, H Wayne Morgan, Gilbert C Fite, Walter LaFeber, William H Harbaugh, Paolo E Coletta, George E Mowry, Arthur S Link, William M Leary Jr, Donald R McCoy, David Burner, Lawrence H Fuchs, Frank Freidel, William E Leuchtenburg, Robert E Burke, Leon Friedman, Richard S Kirkendall, Barton J Bernstein, Malcolm Moos, Theodore C Sorenson, John Bartlow Martin, David S Broder, and Herbert E Alexander ; 4 large, heavy volumes ; FINE. Book. Bookseller Inventory # 006679

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Quality of Worklife and the Supervisor: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by Praeger

ISBN 10: 0275917118 ISBN 13: 9780275917111

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Item Description: Praeger. Hardcover. Book Condition: GOOD. Good: Gently used may contain ex-library markings, possibly has some minor highlighting, textual notations, and or underlining. Text is still easily readable. Bookseller Inventory # 2582934509

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Managing Behaviour in Organizations: Text, Cases and: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by McGraw-Hill Inc.,US (1984)

ISBN 10: 007066546X ISBN 13: 9780070665460

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Item Description: McGraw-Hill Inc.,US, 1984. Book Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. , 1050grams, ISBN:007066546X. Bookseller Inventory # 5675732

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What Great Service Leaders Know and Do: James L Heskett,

James L Heskett, W Earl Sasser, Leonard A Schlesinger

Published by Readhowyouwant, United States (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: Readhowyouwant, United States, 2015. Paperback. Book Condition: New. 254 x 178 mm. Language: English Brand New Book ***** Print on Demand *****.Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top - level service; and practices that can transform loyal customers into owners. Looking ahead, the authors describe the world of great service leaders in which both/and thinking replaces trade - offs. It s a world in which new ideas will be tested against the sine qua non of the service trifecta - wins for employees, customers, and investors. And it s a world in which the best leaders admit that they don t have the answers and create organizations that learn, innovate, sense and respond, operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Chateauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. Bookseller Inventory # AAV9781459697027

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Organization - Text, Cases and Readings in: Schlesinger, Leonard A.,Sathe,

Schlesinger, Leonard A.,Sathe, Vijay V.,Kotter, John P.,Schlesinger, Phyllis F.,

Published by McGraw-Hill-Irwin (1991)

ISBN 10: 0256091846 ISBN 13: 9780256091847

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Item Description: McGraw-Hill-Irwin, 1991. Cloth Bound. Book Condition: Like New. 3rd. Bookseller Inventory # 0256091846

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl, Jr./ Schlesinger, Leonard A.

Published by Ingram Pub Services (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Ingram Pub Services, 2015. Hardcover. Book Condition: New. 15.24 x 24.13 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-26992240

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Just Start: Take Action, Embrace Uncertainty, Create: Leonard A Schlesinger;Charles

Leonard A Schlesinger;Charles Kiefer

Published by Harvard Business Review Press (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Harvard Business Review Press, 2012. Book Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. , 500grams, ISBN:9781422143612. Bookseller Inventory # 5724358

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.

Published by Berrett-Koehler (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler, 2015. Hardcover. Book Condition: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock. Bookseller Inventory # zr1626565848

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # ING9781626565845

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What Great Service Leaders Know and Do: James L. Heskett;

James L. Heskett; Leonard A. Schlesinger; W. Earl Sasser

Published by ReadHowYouWant (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: ReadHowYouWant, 2015. Paperback. Book Condition: New. book. Bookseller Inventory # 1459697022

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What Great Service Leaders Know and Do: James L Heskett,

James L Heskett, W Earl Sasser, Leonard A Schlesinger

Published by Readhowyouwant, United States (2015)

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: Readhowyouwant, United States, 2015. Paperback. Book Condition: New. 254 x 178 mm. Language: English Brand New Book ***** Print on Demand *****. Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology in delivering top - level service; and practices that can transform loyal customers into owners. Looking ahead, the authors describe the world of great service leaders in which both/and thinking replaces trade - offs. It s a world in which new ideas will be tested against the sine qua non of the service trifecta - wins for employees, customers, and investors. And it s a world in which the best leaders admit that they don t have the answers and create organizations that learn, innovate, sense and respond, operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Chateauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. Bookseller Inventory # AAV9781459697027

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Action Trumps Everything: Creating What You Want: Kiefer, Charles F,

Kiefer, Charles F, Schlesinger, Leonard

Published by Innovation Associates, Incorpo (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorpo, 2010. Paperback. Book Condition: New. Bookseller Inventory # P110983131910

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Special order direct from the distributor. Bookseller Inventory # R9781626565845

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers, 2015. Hardcover. Book Condition: New. book. Bookseller Inventory # 1626565848

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by ReadHowYouWant

ISBN 10: 1459697022 ISBN 13: 9781459697027

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Item Description: ReadHowYouWant. PAPERBACK. Book Condition: New. 1459697022 Special order direct from the distributor. Bookseller Inventory # ING9781459697027

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Just Start Take Action Embrace Uncertainty Create: Leonard A. Schlesinger

Leonard A. Schlesinger

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97814221436121.0

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What Great Service Leaders Know and Do: Heskett, James L.,

Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Book Condition: New. Num Pages: 312 pages, illustrations. BIC Classification: KJMB; KNS. Category: (G) General (US: Trade). Dimension: 164 x 243 x 29. Weight in Grams: 610. . 2015. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781626565845

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What Great Service Leaders Know and Do: Heskett, James L.,

Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers. Book Condition: New. Num Pages: 312 pages, illustrations. BIC Classification: KJMB; KNS. Category: (G) General (US: Trade). Dimension: 164 x 243 x 29. Weight in Grams: 610. . 2015. 1st Edition. Hardcover. . . . . from our Bookshop. Bookseller Inventory # V9781626565845

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser, W., Jr; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler Publishers, 2015. Book Condition: New. Bookseller Inventory # EA9781626565845

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Managing Behavior in Organizations: Text, Cases, Readings: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by Mcgraw-Hill College (1983)

ISBN 10: 0070553327 ISBN 13: 9780070553323

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Item Description: Mcgraw-Hill College, 1983. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0070553327

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What Great Service Leaders Know and Do: Heskett, James L.;

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Berrett-Koehler Publishers

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Movie Mars (Indian Trail, NC, U.S.A.)

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Item Description: Berrett-Koehler Publishers. Hardcover. Book Condition: New. 1626565848 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 17614089

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Quality of Work Life and the Supervisor: Leonard A. Schlesinger

Leonard A. Schlesinger

Published by Praeger (1982)

ISBN 10: 0030615984 ISBN 13: 9780030615986

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Item Description: Praeger, 1982. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0030615984

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What Great Service Leaders Know and Do: Heskett, James L./

Heskett, James L./ Sasser, W. Earl/ Schlesinger, Leonard A.

Published by Berrett-Koehler (2015)

ISBN 10: 1626565848 ISBN 13: 9781626565845

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From: Revaluation Books (Exeter, United Kingdom)

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Item Description: Berrett-Koehler, 2015. Hardcover. Book Condition: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock. Bookseller Inventory # __1626565848

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What Great Service Leaders Know and Do: James Heskett, Jr.

James Heskett, Jr. W Earl Sasser, Dr Leonard A Schlesinger

Published by Berrett-Koehler on Dreamscape Audio, United States (2015)

ISBN 10: 1681419653 ISBN 13: 9781681419657

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Item Description: Berrett-Koehler on Dreamscape Audio, United States, 2015. CD-Audio. Book Condition: New. Unabridged. 165 x 140 mm. Language: English Brand New. The service sector has grown to become 80 of the US economy, yet it s poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they ve helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into owners who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. The book concludes with a look at the challenges and trends that will shape service leadership in years to come. Bookseller Inventory # AAC9781681419657

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Comience: Schlesinger, Leonard A.;

Schlesinger, Leonard A.; Kiefer, Charles F.; Brown, Paul

Published by Grupo Carvajal (2013)

ISBN 10: 9588774160 ISBN 13: 9789588774169

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Item Description: Grupo Carvajal, 2013. PAPERBACK. Book Condition: New. 9588774160. Bookseller Inventory # SOTANO9789588774169

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Action Trumps Everything: Creating What You Want: Kiefer, Charles F,

Kiefer, Charles F, Schlesinger, Leonard

Published by Innovation Associates, Incorpo (2010)

ISBN 10: 0983131910 ISBN 13: 9780983131915

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Item Description: Innovation Associates, Incorpo, 2010. Paperback. Book Condition: Very Good. Bookseller Inventory # P020983131910

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What Great Service Leaders Know and Do: James L. Heskett,

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Published by Berrett-Koehler

ISBN 10: 1626565848 ISBN 13: 9781626565845

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Item Description: Berrett-Koehler. Hardback. Book Condition: new. BRAND NEW, What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, The authors review their own seminal work on service management, testing the durability of concepts they've helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. The service sector any company not involved in the production of products is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come. Bookseller Inventory # B9781626565845

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The Service Profit Chain: How Leading Companies: James L. Heskett/

James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger

Published by Free Pr (1997)

ISBN 10: 0684832569 ISBN 13: 9780684832562

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From: Revaluation Books (Exeter, United Kingdom)

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Item Description: Free Pr, 1997. Hardcover. Book Condition: Brand New. first edition. 320 pages. 9.50x6.50x1.00 inches. In Stock. Bookseller Inventory # z-0684832569

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The Management Guide: Burst, Ardis; Schlesinger,

Burst, Ardis; Schlesinger, Leonard A.

Published by Sidgwick & Jackson Ltd

ISBN 10: 028399651X ISBN 13: 9780283996511

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From: INSIGNIA BOOKS (doncaster, SY, United Kingdom)

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Item Description: Sidgwick & Jackson Ltd. Hardcover. Book Condition: Very Good. 028399651X with dj. Bookseller Inventory # N0063351

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Managing Behavior in Organizations Texts Cases Readings: Leonard A. Schlesinger

Leonard A. Schlesinger

ISBN 10: 0070553327 ISBN 13: 9780070553323

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Item Description: Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800705533231.0

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Results (1 - 30) of 269