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Quality of work life and the supervisor

Schlesinger, Leonard A

Published by Praeger

ISBN 10: 0030615984 ISBN 13: 9780030615986

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Item Description: Praeger. Hardcover. Book Condition: Good. 0030615984 Hardcover; 1982, Praeger; 202 pages; "Quality of work life and the supervisor," by Leonard A Schlesinger. Bookseller Inventory # SKU-000998151050

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History of American presidential elections, 1789-1968.

Schlesinger, Arthur M. (Arthur Meier), 1917-2007. ; Israel, Fred L. ; William P. Hansen ; Marcus Cunliffe Page Smith Noble Cunningham Manning Dauer Irving Brant Norman Risjord Lynn Turner James Hopkins Robert Remini Joel Silbey William Nisbet Chambers Charles Sellers Holman Hamilton Roy Nichols Jeannette Nichols Philip Klein Elting Morison Harold Hyman John Hope Franklin William Gillette Sidney Pomerantz Leonard Dinnerstein Mark Hirsch Robert Wesser Wayne Morgan Gilbert Fite Walter LaFeber William H Harbaugh Paolo Coletta George Mowry Arthur Link William Leary Donald McCoy David Burner Lawrence Fuchs Frank Freidel William Leuchtenburg Robert Burke Leon Friedman Richard Kirkendall Barton Bernstein Malcolm Moos Theodore Sorenson John Bartlow

Published by New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971 (1971)

ISBN 10: 0070797862 ISBN 13: 9780070797864

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Item Description: New York ; Toronto ; London ; Sydney : Chelsea House Publishers : Mc Graw-Hill Book, 1971, 1971. Hardcover. Book Condition: Fine. No Jacket. 4 v. (xxxvii, 3959 p.) 24 cm. ; blue cloth ; ex-lib ; V. 1. 1789-1844 -- v. 2. 1844-1896 -- v. 3. 1900-1936 -- v. 4. 1940-1968 -- Supplemental volume 1972-1984. ; OCLC: 141923 ; LC: E183; Dewey: 329/.023/73 ; ISBN: 0070797862; 9780070797864 LCCN: 70-139269 ; articles by Marcus Cunliffe, Page Smith, Noble E Cunningham Jr, Manning Dauer, Irving Brant, Norman K Risjord, Lynn W Turner, James F Hopkins, Robert V Remini, Joel H Silbey, William Nisbet Chambers, Charles Sellers, Holman Hamilton, Roy Nichols, Jeannette Nichols, Philip S Klein, Elting Morison, Harold M Hyman, John Hope Franklin, William Gillette, Sidney I Pomerantz, Leonard Dinnerstein, Mark D Hirsch, Robert F Wesser, H Wayne Morgan, Gilbert C Fite, Walter LaFeber, William H Harbaugh, Paolo E Coletta, George E Mowry, Arthur S Link, William M Leary Jr, Donald R McCoy, David Burner, Lawrence H Fuchs, Frank Freidel, William E Leuchtenburg, Robert E Burke, Leon Friedman, Richard S Kirkendall, Barton J Bernstein, Malcolm Moos, Theodore C Sorenson, John Bartlow Martin, David S Broder, and Herbert E Alexander ; 4 large, heavy volumes ; FINE. Book. Bookseller Inventory # 006679

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Managing Behavior in Organizations: Text, Cases, Readings (Mcgraw Hill Series in Management)

Leonard A. Schlesinger (Editor)

Published by Mcgraw-Hill College

ISBN 10: 0070553327 ISBN 13: 9780070553323

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: New. Edition Unstated. Bookseller Inventory # DADAX0070553327

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Quality of Work Life and the Supervisor

Leonard A. Schlesinger

Published by Praeger

ISBN 10: 0030615984 ISBN 13: 9780030615986

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Item Description: Praeger. Hardcover. Book Condition: New. Bookseller Inventory # P110030615984

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Organization Text Cases and Readings in the Management of Organizational Design and Change

Leonard A. Schlesinger

ISBN 10: 0256091846 ISBN 13: 9780256091847

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Item Description: Book Condition: Brand New. Book Condition: Brand New * All orders are processed and shipped from Las Vegas, NV USA *. Bookseller Inventory # 97802560918471.0

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Organization - Text, Cases and Readings in the Management of Organizational Design and Change

Schlesinger, Leonard A.,Sathe, Vijay V.,Kotter, John P.,Schlesinger, Phyllis F.,

Published by McGraw-Hill-Irwin (1991)

ISBN 10: 0256091846 ISBN 13: 9780256091847

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Item Description: McGraw-Hill-Irwin, 1991. Cloth Bound. Book Condition: Like New. 3rd. Bookseller Inventory # 0256091846

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger

Published by Free Pr (2003)

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Free Pr, 2003. Hardcover. Book Condition: Brand New. 320 pages. 9.00x6.25x1.00 inches. In Stock. Bookseller Inventory # 4-0743225694

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The Management Game

Schlesinger, Leonard A., Burst, Ardis

Published by Penguin Books

ISBN 10: 0140093273 ISBN 13: 9780140093278

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Item Description: Penguin Books. Paperback. Book Condition: New. Bookseller Inventory # P110140093273

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The Service Profit Chain

W. Earl Sasser Leonard A. Schlesinger James L. Heskett

Published by Simon & Schuster

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Simon & Schuster. Book Condition: New. pp. 320. Bookseller Inventory # 06824770

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The Management Guide

Burst, Ardis; Schlesinger, Leonard A.

Published by Sidgwick & Jackson Ltd

ISBN 10: 028399651X ISBN 13: 9780283996511

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Item Description: Sidgwick & Jackson Ltd. Hardcover. Book Condition: Good. 028399651X Used book. Previously owned and is blemished. Cover rubbed w/ corner and binding wear. Interior page markings (highlighting/writing) and owner's name. An inventory sticker on the back and a used sticker on the spine. Textblock has a marking. Bookseller Inventory # 028399651X

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Managing Behavior in Organizations: Text, Cases, Readings (Mcgraw Hill Series in Management)

Schlesinger, Leonard A.

Published by Mcgraw-Hill College (1983)

ISBN 10: 0070553327 ISBN 13: 9780070553323

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From: ADONAI BOOKS (LIVERPOOL, MERS, United Kingdom)

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Item Description: Mcgraw-Hill College, 1983. Hardcover. Book Condition: LIKE NEW. Edition : Edition Unstated, LIKE NEW. Bookseller Inventory # 0070553327CA

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The Management Game

Schlesinger, Leonard A., Burst, Ardis

Published by Penguin Books

ISBN 10: 0140093273 ISBN 13: 9780140093278

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Item Description: Penguin Books. Paperback. Book Condition: Very Good. Bookseller Inventory # P020140093273

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TheService Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Schlesinger, Leonard A. ( Author ) ON Jun-02-1997, Hardback

Schlesinger, Leonard A.

Published by Simon & Schuster (1997)

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Simon & Schuster, 1997. Hardcover. Book Condition: New. Brand New Book. Shipping: Once your order has been confirmed and payment received, your order will then be processed. The book will be located by our staff, packaged and despatched to you as quickly as possible. From time to time, items get mislaid en route. If your item fails to arrive, please contact us first. We will endeavour to trace the item for you and where necessary, replace or refund the item. Please do not leave negative feedback without contacting us first. All orders will be dispatched within two working days. If you have any quesions please contact us. Bookseller Inventory # V9780684832562

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Just Start Take Action Embrace Uncertainty Create the Future

Leonard A. Schlesinger

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Book Condition: Brand New. Book Condition: Brand New * All orders are processed and shipped from Las Vegas, NV USA *. Bookseller Inventory # 97814221436121.0

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (Paperback)

Jr. W Earl Sasser, Dr Leonard A Schlesinger, James L Heskett

Published by Free Press, United States (2014)

ISBN 10: 1476799989 ISBN 13: 9781476799988

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Item Description: Free Press, United States, 2014. Paperback. Book Condition: New. Reprint. 231 x 155 mm. Language: English Brand New Book. James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors indisputable conclusion supported by thirty-one years of groundbreaking research: today s employee satisfaction, loyalty, and commitment strongly influences tomorrow s customer satisfaction, loyalty, and commitment and ultimately the organization s profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager. Bookseller Inventory # AAE9781476799988

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The Service Profit Chain

Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by Free Press

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Free Press. Hardcover. Book Condition: New. 0684832569 A proven model for excellence provides business leaders with practical guidelines on how to manage, market, hire, deliver services, and assess results, with detailed case studies that demonstrate how successful companies already use these principles. 17,500 first printing. Bookseller Inventory # 4292608

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger

Published by Free Pr (1997)

ISBN 10: 0684832569 ISBN 13: 9780684832562

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From: Revaluation Books (Exeter, DEV, United Kingdom)

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Item Description: Free Pr, 1997. Hardcover. Book Condition: Brand New. first edition. 320 pages. 9.50x6.50x1.00 inches. In Stock. Bookseller Inventory # z-0684832569

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (Hardback)

James L. Heskett, Earl Sasser, Leonard A. Schlesinger

Published by Simon Schuster Ltd, United Kingdom (2003)

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Simon Schuster Ltd, United Kingdom, 2003. Hardback. Book Condition: New. 229 x 159 mm. Language: English Brand New Book. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the performance trinity, the starting point for changing the organisation, and the strategic value vision, which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the value exchange : what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading. Bookseller Inventory # FLT9780743225694

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Groeien door tevreden klanten trouw personeel, goede service, blijvende klanten

Heskett, James L. with W. Earl Sasser; Schlesinger, Leonard A.

Published by F & G Publishing (1997)

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Item Description: F & G Publishing, 1997. Hardcover. Book Condition: Fine. In Dutch. Fine. 304pp. Rare books make Fine Gifts. Shipped in new box. Free tracking USA. Quality, Value, Experience. Bookseller Inventory # DR003OP005

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Comience

Schlesinger, Leonard A.; Kiefer, Charles F.; Brown, Paul

Published by Grupo Carvajal (2010)

ISBN 10: 9588774160 ISBN 13: 9789588774169

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Item Description: Grupo Carvajal, 2010. PAPERBACK. Book Condition: New. 9588774160. Bookseller Inventory # CARVAJAL9789588774169

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Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring

Leonard A. Schlesinger, Davis Dyer, Thomas N. Clough, Diane Landau

Published by Lexington Books

ISBN 10: 0669136859 ISBN 13: 9780669136852

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Item Description: Lexington Books. Hardcover. Book Condition: New. First Printing. Bookseller Inventory # DADAX0669136859

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (Hardback)

James L. Heskett, Earl Sasser, Leonard A. Schlesinger

Published by Simon Schuster Ltd, United Kingdom (2003)

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Simon Schuster Ltd, United Kingdom, 2003. Hardback. Book Condition: New. 229 x 159 mm. Language: English Brand New Book. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the performance trinity, the starting point for changing the organisation, and the strategic value vision, which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the value exchange : what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading. Bookseller Inventory # FLT9780743225694

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Just Start (Hardcover)

Leonard A. Schlesinger

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: 2012. Hardcover. Book Condition: New. 156mm x 235mm x 23mm. Hardcover. How to succeed at work and life--in an increasingly unpredictable world In a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It's a.Shipping may be from our UK, US or Australian warehouse depending on stock availability. 224 pages. 0.428. Bookseller Inventory # 9781422143612

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (Paperback)

Jr. W Earl Sasser, Dr Leonard A Schlesinger, James L Heskett

Published by Free Press, United States (2014)

ISBN 10: 1476799989 ISBN 13: 9781476799988

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Item Description: Free Press, United States, 2014. Paperback. Book Condition: New. Reprint. 231 x 155 mm. Language: English Brand New Book. James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors indisputable conclusion supported by thirty-one years of groundbreaking research: today s employee satisfaction, loyalty, and commitment strongly influences tomorrow s customer satisfaction, loyalty, and commitment and ultimately the organization s profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager. Bookseller Inventory # AAE9781476799988

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Published by Free Press

ISBN 10: 0743225694 ISBN 13: 9780743225694

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Item Description: Free Press. Hardcover. Book Condition: Very Good. 0743225694 UK BASED SELLER SHIPS DAILY with unclipped dj. Bookseller Inventory # J0033556

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Quality of Work Life and the Supervisor

Leonard A. Schlesinger

Published by Praeger

ISBN 10: 0030615984 ISBN 13: 9780030615986

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Item Description: Praeger. Hardcover. Book Condition: Brand New. first edition. 202 pages. 9.30x6.00x0.90 inches. In Stock. Bookseller Inventory # 0030615984

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The Service Profit Chain

Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Published by Free Press

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Free Press. Hardcover. Book Condition: New. 0684832569 Special order direct from the distributor. Bookseller Inventory # ING9780684832562

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger

Published by Free Pr (1997)

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Free Pr, 1997. Hardcover. Book Condition: Brand New. first edition. 320 pages. 9.50x6.50x1.00 inches. In Stock. Bookseller Inventory # __0684832569

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The Service Profit Chain

Heskett, James L.; Sasser Jnr, W. Earl (UPS Foundation Professor of Service Management, Harvard Business School, USA); Schlesinger, Leonard A.

Published by Simon & Schuster

ISBN 10: 0684832569 ISBN 13: 9780684832562

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Item Description: Simon & Schuster. Book Condition: New. 1997. First Edition. Hardcover. . . . . . Books ship from the US and Ireland . Bookseller Inventory # V9780684832562

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Just Start

Schlesinger, Leonard A./ Kiefer, Charles F./ Brown, Paul B. (CON)

Published by Perseus Distribution Services (2012)

ISBN 10: 1422143619 ISBN 13: 9781422143612

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Item Description: Perseus Distribution Services, 2012. Hardcover. Book Condition: New. 15.88 x 24.76 cm. Outlines a path to success based on creativity and problem solving despite the changing economic clmate and future uncertainty. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Bookseller Inventory # MM-20702780

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