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Published by Harvard Business Review Press, 2011
ISBN 10: 1422173356ISBN 13: 9781422173350
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Harvard Business School Press, 2006
ISBN 10: 1591397839ISBN 13: 9781591397830
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Published by Harvard Business Review Press, 2013
ISBN 10: 1422189880ISBN 13: 9781422189887
Seller: Decluttr, Kennesaw, GA, U.S.A.
Book
Condition: Very Good. 1701435276. 12/1/2023 12:54:36 PM.
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Published by Harvard Business Review Press, 2021
ISBN 10: 1647821789ISBN 13: 9781647821784
Seller: Open Books, Chicago, IL, U.S.A.
Book
hardcover. Condition: Fine. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.
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Published by Franklin Covey on Brilliance Aud, 2012
ISBN 10: 1455893528ISBN 13: 9781455893522
Seller: HPB-Ruby, Dallas, TX, U.S.A.
Book
audioCD. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
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Published by Harvard Business Review Press, 2022
ISBN 10: 1647824559ISBN 13: 9781647824556
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within.
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Published by Franklin Covey, 2011
ISBN 10: 1929494955ISBN 13: 9781929494958
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Book
audioCD. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
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Published by Gildan Media, 2011
ISBN 10: 1596597623ISBN 13: 9781596597624
Seller: HPB-Ruby, Dallas, TX, U.S.A.
Book
audioCD. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
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Published by Harvard Business School Press, 1996
ISBN 10: 0875844480ISBN 13: 9780875844480
Seller: Brit Books, Milton Keynes, United Kingdom
Book
Hardcover. Condition: Used; Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.
Published by Harvard Business School Press, 2006
ISBN 10: 1591397839ISBN 13: 9781591397830
Book Signed
Condition: Good. Signed Copy . Good dust jacket. Signed by author on bookplate on front endpage. Slightly dampstained.
Published by Elsevier, 2006
ISBN 10: 8535221093ISBN 13: 9788535221091
Seller: Fergies Books, Marietta, GA, U.S.A.
Book
Soft cover. Condition: Fine. Revised Edition.
Published by Harvard Business, 2021
Seller: Daniel Montemarano, Newfield, NJ, U.S.A.
First Edition Signed
Hard Cover. Condition: Fine. Dust Jacket Condition: Fine. 1st Edition. SIGNED by author on a bookplate affixed to front end page (signature only). $30.00 price present on DJ flap. Size: 8vo - over 7¾" - 9¾" tall. Signed by Author.
Published by PEARSON, 2022
ISBN 10: 2744067970ISBN 13: 9782744067976
Seller: medimops, Berlin, Germany
Book
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Published by Harvard Business Press, 2021
Seller: Books in my Basket, New Delhi, India
Book
N.A. Condition: New. ISBN:9781647821784.
Published by Harvard Business School Press, 2006
Seller: Stadion Books, Amsterdam, Netherlands
hardcover + dustjacket. Condition: very good. 211pp. book.
Published by PEARSON, 2006
ISBN 10: 2744062529ISBN 13: 9782744062520
Seller: medimops, Berlin, Germany
Book
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Published by Hanser Fachbuchverlag
ISBN 10: 3446407014ISBN 13: 9783446407015
Seller: medimops, Berlin, Germany
Book
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Published by Frankfurter Allgem. Buch
ISBN 10: 3899812700ISBN 13: 9783899812701
Seller: medimops, Berlin, Germany
Book
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Published by Harvard Business Review Press
Seller: Academic Book Solutions, Medford, NY, U.S.A.
Hardcover. Condition: VeryGood. A copy that may have been read, very minimal wear and tear. May have a remainder mark.
Published by Findaway World Llc, 2007
ISBN 10: 1602526605ISBN 13: 9781602526600
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by Harvard Business Review Press, 2013
ISBN 10: 1633694577ISBN 13: 9781633694576
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
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Publication Date: 2012
Seller: Libreria Anticuaria Camino de Santiago, León - Madrid, Spain
Condition: Bueno. 52019 Reichheld, Fred 2012 LID, España, 2012. 227 págs. 15x22 Economía.
Published by Commercial Press Pub. Date: 2008-04-01, 2000
ISBN 10: 7100053943ISBN 13: 9787100053945
Seller: liu xing, Nanjing JiangSu, JS, China
Book
paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.The ultimate question : to create a good profit . and promote real growthFour Satisfaction guaranteed,or money back.
Published by Deusto, 2009
ISBN 10: 8423424618ISBN 13: 9788423424610
Seller: LibroUsado | TikBooks, Madrid, Spain
Book
Encuadernación de tapa dura. Condition: Bien. Dust Jacket Condition: Bien. L294949. Deusto - 183pp (B) Convierta a sus clientes en promotores para incrementar el beneficio y asegurar el crecimiento. Ro.
Published by Rizzoli, MILANO, 2006
ISBN 10: 8845313220ISBN 13: 9788845313226
Seller: Biblioteca di Babele, Tarquinia, VT, Italy
Book
Condition: OTTIMO USATO. IED. ETAS Marketing e vendite ITALIANO IL LIBRO È USATO, PERTANTO POTREBBE PRESENTARE LIEVI DIFETTI/IMPERFEZIONI. LA FOTO CORRISPONDE AL LIBRO IN VENDITA. Come si distingue in un'impresa la crescita vera dalla crescita apparente? In che modo riconoscere i profitti buoni (che si trasformano cioè in un'espansione duratura e sostenibile) dai profitti cattivi (che si ritorcono contro l'azienda)? L'autore - guru mondiale della customer loyalty, con una lunga carriera in Bain & Company - risponde a chiare lettere: ciò che rende buono o cattivo il profitto è la fedeltà del cliente. Se questo è soddisfatto del servizio e del comportamento dell'azienda, contribuisce, infatti, alla sua affermazione economica nel tempo. Al contrario, se percepisce di essere stato ingannato, ignorato o trattato male - per esempio con prodotti inadeguati, con clausole di contratto ingiuste o con tariffe non trasparenti - è probabile non solo che riduca i suoi acquisti o passi a un concorrente, ma anche che parli male della sua esperienza con i conoscenti, provocando un danno all'azienda. La questione cruciale è dunque: quali azioni può intraprendere un'impresa per alzare l'indice di fedeltà del cliente, vero motore della crescita? Per rispondere alla domanda Reichheld introduce un nuovo strumento di misurazione, denominato NPS (Net Promnoter® Score) che permette di determinare la percentuale dei clienti soddisfatti che diventeranno i "promotori" della crescita dell'azienda e consente ai manager di valutare concretamente l'impatto dei comportamenti leali (e sleali!) sui profitti. Traduttore: Vegetti, M. Curatore: Bain & Company Italy. Numero pagine 256. Il copyright dei dati è di Informazioni Editoriali I.E. Srl.
Published by CITIC Publishing House, 2013
ISBN 10: 750863943XISBN 13: 9787508639437
Seller: liu xing, Nanjing JiangSu, JS, China
Book
Hardcover. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2013-05-01 Pages: 276 Language: Chinese Publisher: CITIC Publishing House Order Hotline : 010-59425588 duty phone: 15611522369 fastest possible within 24 hours of receipt of the goods ! Advisory QQ: 528559834 solemnly Connaught: Our direct distribution of all books by publishers to ensure genuine new . do not worry. please rest assured purchase Basic information Title : ultimate question 2.0: Customer-driven company's future price: 49.00 yuan Author : FrostStewart (Fred R.Four Satisfaction guaranteed,or money back.
Published by Deusto, 1900
ISBN 10: 9508570458ISBN 13: 9789508570451
Seller: DMBeeBookstore, Buenos Aires, BA, Argentina
Book
Tapa Blanda. Condition: Bien. FOTOS: No dude en pedir mas imagenes. Es de segunda mano, como se ve en la foto, puede preguntar mas detalle del ejemplar.
Tapa Blanda. Condition: Bien. FOTOS: No dude en pedir mas imagenes. Es de segunda mano, como se ve en la foto, puede preguntar mas detalle del ejemplar.
Publication Date: 2011
Seller: LibreriaElcosteño, Ciudad de Buenos Aires, BA, Argentina
Tapa Blanda. Condition: Bien. IMAGENES: En caso que no exista imagen de tapa. no dude en solicitarla. Ejemplar Usado, puede (o no) contener signos de uso como firma, anotaciones o subrayados, consultenos para mayor informacion del estado.
Seller: LibreriaElcosteño, Ciudad de Buenos Aires, BA, Argentina
Tapa Blanda. Condition: Bien. IMAGENES: En caso que no exista imagen de tapa. no dude en solicitarla. Ejemplar Usado, puede (o no) contener signos de uso como firma, anotaciones o subrayados, consultenos para mayor informacion del estado.