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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Fair. 4th. N/A. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP2478737

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Find out why millions of customers rave about Better World Books. Experience the best customer care and a 100% satisfaction guarantee. Bookseller Inventory # GRP74025249

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

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From: Motor City Books (Riverview, MI, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

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From: River City Books, LLC (Tualatin, OR, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Book Condition: Acceptable. ACCEPTABLE with noticeable wear to cover and pages. Binding intact. We offer a no hassle guarantee on all our items. Orders are generally shipped no later than next business day. We offer a no hassle guarantee on all our items. Bookseller Inventory # 1013JB-21175

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: Books Squared (Dallas, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: Free State Books (Halethorpe, MD, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Book shows minor use. Cover and Binding have minimal wear, and the pages have only minimal creases. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: Blue Cloud Books (Phoenix, AZ, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Silver Arch Books (St Louis, MO, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: As New. Nearly brand new book that shows only slight signs of wear. Bookseller Inventory # G0072471425I2N00

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: AwesomeBooks (Oxford, OX, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Good. Services Marketing This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # W3-L3-R263-MB001-E1-00010

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 2

From: Brit Books (Milton Keynes, ., United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Bookseller Inventory # 1143558

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: ExtremelyReliable (Richmond, TX, U.S.A.)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 3-star rating

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Revival Books Ltd (Lancashire, ., United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Acceptable. Small gap in spine at the front of book. (Hence Acceptable) A very good reading copy. Acceptable: a readable copy. All pages and the cover are intact (dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0002193989

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Bookseller Inventory # BBI1857472

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A., Wilson, Alan

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0077107950 ISBN 13: 9780077107956

Used Paperback

Quantity Available: 1

From: Revival Books Ltd (Lancashire, ., United Kingdom)

Bookseller Rating: 5-star rating

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Price: US$ 15.75
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Item Description: McGraw-Hill Higher Education, 2008. Paperback. Book Condition: Good. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0002401466

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Zeithaml, Valarie A; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New PAPERBACK

Quantity Available: 1

From: Image book store (Antioch, CA, U.S.A.)

Bookseller Rating: 3-star rating

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: New. 1259026817 Brand New SoftCover. Guaranteed Super Fast Delivery. Please allow 4-14 days to arrive.Great Customer Service. Bookseller Inventory # AQB-INTL-1259026817

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Soft cover

Quantity Available: > 20

From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

Bookseller Rating: 5-star rating

International Edition
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Item Description: Soft cover. Book Condition: New. Brand New, Softcover Black & White or color International Edition. GET IT FAST within 3-5 business days by USPS/DHL worldwide express with Tracking Number. Books Printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # TBDB1487595

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Soft cover

Quantity Available: > 20

From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

Bookseller Rating: 5-star rating

International Edition
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Item Description: Soft cover. Book Condition: New. Brand New, Softcover Black & White International Edition. GET IT FAST within 3-5 business days by FEDEX/UPS/DHL worldwide express with Tracking Number. Book printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # TBD09821487595

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Zeithaml, Valarie A; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New PAPERBACK

Quantity Available: 1

From: Image book store (Antioch, CA, U.S.A.)

Bookseller Rating: 3-star rating

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: New. 1259026817 Brand New SoftCover. Guaranteed Super Fast Delivery. Please allow 4-14 days to arrive.Great Customer Service. Bookseller Inventory # AQB-INTL-9781259026812

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Ajay Pandit, Mary Jo Bitner, Dwayne D Gremler, Valarie A Zeithaml

Published by McGraw Hill Education (India) Pr (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

Quantity Available: 1

From: Bookfinders (Holmesville, OH, U.S.A.)

Bookseller Rating: 5-star rating

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Item Description: McGraw Hill Education (India) Pr, 2013. Paperback. Book Condition: Acceptable. Note - Pages are wrinkled due to water damage. The binding is tight. *NOTE* Stock photo may not represent the actual book for sale. Bookseller Inventory # mon0000396176

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 4

From: Better World Books Ltd (Dunfermline, FIF, United Kingdom)

Bookseller Rating: 5-star rating

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Price: US$ 16.25
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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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Mary Jo Bitner, Dwayne D. Gremler and Valarie A. Zeithaml

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Paperback

Quantity Available: 3

From: LOCALBOOKS LLC (Bolingbrook, IL, U.S.A.)

Bookseller Rating: 5-star rating

International Edition
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Item Description: Paperback. Book Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book. Bookseller Inventory # 30362

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

New PAPERBACK

Quantity Available: 10

From: IBestBargains, LLC (Houston, TX, U.S.A.)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: New. 0071244964 Brand New Book in Perfect Condition.Fast Shipping with tracking number. Bookseller Inventory # GHS-FHD-24643

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler,

Published by McGraw-Hill Professional

ISBN 10: 0071244964 ISBN 13: 9780071244961

New

Quantity Available: 1

From: Super Books Dealz (Hammonds Plains, NS, Canada)

Bookseller Rating: 3-star rating

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Item Description: McGraw-Hill Professional. Book Condition: New. Original Books from across the World in Brand New Condition --------- It can be shipped from U.S, Canada, Germany & India/Overseas centre subject to availability.____0071244964. book. Bookseller Inventory # RM_DDD_1252

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw Hill Higher Education (2012)

ISBN 10: 007108696X ISBN 13: 9780071086967

Used

Quantity Available: 1

From: Better World Books (Mishawaka, IN, U.S.A.)

Bookseller Rating: 5-star rating

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Item Description: McGraw Hill Higher Education, 2012. Book Condition: Good. 6th Revised edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP77798505

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

New PAPERBACK

Quantity Available: 10

From: shefered books (New York, NY, U.S.A.)

Bookseller Rating: 3-star rating

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: New. 0071244964 Brand New Ship Promptly.Please allow 8 to 14 Business Days to deliver you the book.We Ship via Dhl,FedEx,Ups,USPS.Customer Satisfaction Guaranteed. Bookseller Inventory. Bookseller Inventory # HGT#BBD#O8788

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

Quantity Available: 1

From: Sharston Books (Manchester, ., United Kingdom)

Bookseller Rating: 4-star rating

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2007)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

Quantity Available: 1

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Price: US$ 10.36
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Item Description: McGraw-Hill Education (ISE Editions), 2007. Softcover. Book Condition: Gut. 5. oder spätere Auflage. 254x200. Zustand: gepflegtes Buch mit etwas normalen Spuren, längere Widmung im Vorsatz, aussen etwas knittrig, sonst innen gut gepflegt. Bookseller Inventory # 001065

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.; Bitner, Ary Jo

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used

Quantity Available: 5

From: GreatBookPrices (Westminster, MD, U.S.A.)

Bookseller Rating: 4-star rating

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Price: US$ 36.59
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Item Description: Book Condition: good. Used products do not contain supplements and some products may include highlighting and writing. Bookseller Inventory # 5649923-5

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