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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2382083

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Very Good. 4th. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2361341

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2583225

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Your Online Bookstore (Houston, TX, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: Very Good. 0071244964 Book is lightly used with little or no noticeable damage. Bookseller Inventory # KCM4352.1TUJC122614H0069C

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Atlanta Book Company (Atlanta, GA, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Blue Cloud Books (Phoenix, AZ, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Yankee Clipper Books (Windsor Locks, CT, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Fair. Bookseller Inventory # G0070782504I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

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From: Motor City Books (Brownstown, MI, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

Used Hardcover

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From: Sierra Nevada Books (Reno, NV, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Fair. Bookseller Inventory # G0070782504I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

Used Hardcover

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From: Green Earth Books (Portland, OR, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

Used Hardcover

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From: Thrift Books (Auburn, WA, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Very Good. Book has appearance of light use with no easily noticeable wear. Bookseller Inventory # G0070782504I4N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

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From: Book Deals (Lewiston, NY, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Greener Books (MIDDLESEX, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Bookseller Inventory # mon0002082944

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Revival Books Ltd (Rossendale, LANCS, United Kingdom)

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Acceptable. Small gap in spine at the front of book. (Hence Acceptable) A very good reading copy. Acceptable: a readable copy. All pages and the cover are intact (dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0002193989

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: ExtremelyReliable (RICHMOND, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Zeithaml, Valarie A/ Bitner, Mary Jo/ Gremler, Dwayne D

Published by McGraw-Hill (2009)

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used Hardcover

Quantity Available: 4

From: Bookbyte (Salem, OR, U.S.A.)

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Item Description: McGraw-Hill, 2009. Hardcover. Book Condition: Fair. May include moderately worn cover, writing, markings or slight discoloration. SKU:9780073380933-4-0-3. Bookseller Inventory # 9780073380933-4-0-3

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 2

From: Better World Books Ltd (Liverpool, United Kingdom)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

Quantity Available: > 20

From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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International Edition
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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: New. 1259026817 Brand New, Paperback, Choose Expedited shipping for delivery within 4-5 business days. Standard Delivery within 6-14 business days, Same Contents as U.S Edition, ISBN and Cover design may differ. We may ship to PO Box, APO , FPO Address. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" - printed only to discourage U.S. students from obtaining an affordable copy. U.S. Courts has asserted your right to purchase international editions. Access code/CD is not provided with these editions. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # UIN_9781259026812

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Soft cover

Quantity Available: > 20

From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

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International Edition
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Item Description: Soft cover. Book Condition: New. "Brand New, Softcover Black & White or color International Edition. GET IT FAST within 3-5 business days by UPS/DHL worldwide express with Tracking Number. Book printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. [Please Read Description Carefully Before Buying] Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from the purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # PB31487595

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Acceptable. Slight highlighting in book , and cover bent. Bookseller Inventory # 26-B-3-00428

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used Hardcover

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From: BookHolders (gambrills, MD, U.S.A.)

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Item Description: Book Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: fifth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/23/2008 Binding: Hardcover Pages: 736 fifth edition. Bookseller Inventory # 4729762

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 1259026817 ISBN 13: 9781259026812

New

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From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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Item Description: Softcover/Paperback. Book Condition: New. Brand New, ALL ORDERS SHIPPED VIA EXPEDITED DELIVERY ONLY ACROSS WORLD. Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/Aramex. International Ed Textbooks may bear a label "Not for sale in the U.S. or Canada" or similar restrictions- printed only to discourage students from obtaining an affordable copy. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # UIN9781259026812

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Softcover/Paperback

Quantity Available: > 20

From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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International Edition
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Item Description: Softcover/Paperback. Book Condition: New. International Edition, Brand New, Paperback, Same Contents, Title, Author and Edition as U.S version. ISBN and Cover design may differ. ALL ORDERS SHIPPED VIA EXPEDITED DELIVERY ONLY ACROSS WORLD. Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/Aramex. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or similar restrictions- printed only to discourage students from obtaining an affordable copy. Access code/CD is not provided with these editions. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # UN9780078112058

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler

Published by McGraw-Hill (2012)

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Softcover

Quantity Available: 1

From: BookWormUSA (Houston, TX, U.S.A.)

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Item Description: McGraw-Hill, 2012. Book Condition: Brand New. International Edition. Softcover. This is a Brand New Textbook Wrapped MINT in the plastic. Ship from Multiple Locations, including Malaysia, Singapore, and Thailand. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries, 2-3 business days within Australia, Japan, and Singapore; for faster processing time, please choose to ship with Expedite. Thank you for looking![6967MG ServiceMarketing]. Bookseller Inventory # 978007811205888

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler,

Published by McGraw-Hill Professional

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Quantity Available: 1

From: Super Books Dealz (Hammonds Plains, NS, Canada)

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Item Description: McGraw-Hill Professional. Book Condition: New. Original Books from across the World in Brand New Condition --------- It can be shipped from U.S, Canada, Germany & India/Overseas centre subject to availability.____0071244964. book. Bookseller Inventory # RM_DDD_1252

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Mary Jo Bitner, Dwayne D. Gremler and Valarie A. Zeithaml

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Paperback

Quantity Available: 3

From: LOCALBOOKS LLC (Bolingbrook, IL, U.S.A.)

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International Edition
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Item Description: Paperback. Book Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book. Bookseller Inventory # 30362

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

Quantity Available: 1

From: Sharston Books (Manchester, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler,

ISBN 10: 0071244964 ISBN 13: 9780071244961

New

Quantity Available: 2

From: East West Academic Books LLC (Burlington, NC, U.S.A.)

Bookseller Rating: 2-star rating

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Item Description: Book Condition: Brand new. Brand new, ship by DHL/FedEx within 24 hours. Bookseller Inventory # ABEES5834

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Valarie A. Zeithaml , Mary Jo Bitner , Dwayne D. Gremler

Published by McGraw-Hill Publishing Co.; 3Rev Ed edition

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: New Book Sale (London, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Publishing Co.; 3Rev Ed edition. Hardcover. Book Condition: Like New. (No Marking / No Highlights / No Stamps / Unread / Just has a Usual Shelfwear) . Dispatched From UK Warehouse , If not Available in the UK Warehouse It will Dispatched From UAE(Dubai) Warehouse Or Iran Warehouse , Without any changes in Shipping Rates. Bookseller Inventory # 0072471425--81

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