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Services Marketing

Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Very Good. 4th. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2361341

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Services Marketing

Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2382083

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Services Marketing (4th International Edition)

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: River City Books, LLC (Tualatin, OR, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Book Condition: Acceptable. ACCEPTABLE with noticeable wear to cover and pages. Binding intact. We offer a no hassle guarantee on all our items. Orders are generally shipped no later than next business day. We offer a no hassle guarantee on all our items. Bookseller Inventory # 1013JB-21175

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Services Marketing

Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Find out why millions of customers rave about Better World Books. Experience the best customer care and a 100% satisfaction guarantee. Bookseller Inventory # GRP74025249

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Services Marketing

Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Services Marketing (4th International Edition)

Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Free State Books (Halethorpe, MD, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Very Good. This copy shows very minor wear. Bookseller Inventory # G0071244964I4N00

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Services Marketing (4th International Edition)

Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Silver Arch Books (St Louis, MO, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Services Marketing

Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Thrift Books (Auburn, WA, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Light shelf wear and minimal interior marks. Bookseller Inventory # G0072471425I3N00

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Services Marketing

Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Goodwill Industries of SWFL, Inc. (Fort Myers, FL, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Book Condition: Good. Good - Book is in good overall condition. The covers are intact with some slight wear. The dust jacket, if applicable, is intact with some slight wear. The spine has creasing. Pages may include limited notes, folds and highlighting. The "Head", "Tail" and "Fore-Edge" may have markings and/or spots. Bookseller Inventory # 3-D-2-1006

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Services Marketing

Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: ExtremelyReliable (Richmond, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Buy with confidence. Excellent Customer Service & Return policy. Bookseller Inventory # SONG0072471425

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Services Marketing

Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Brit Books (Milton Keynes, ., United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Bookseller Inventory # 1143558

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Services Marketing

Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Bookseller Inventory # BBI1857472

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Services Marketing: Integrating Customer Focus Across the Firm

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: Greener Books (London, LDN, United Kingdom)

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Bookseller Inventory # mon0001719853

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Services Marketing: Integrating Customer Focus Across the Firm

Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Brit Books (Milton Keynes, ., United Kingdom)

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Used; Good. Bookseller Inventory # 1454593

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Services Marketing 6th Edition

Valarie A Zeithaml, Dwayne D Gremler, Mary Jo Bitner, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Book Condition: Very Good. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP76631046

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Services Marketing 6th Edition

Valarie A Zeithaml, Dwayne D Gremler, Mary Jo Bitner, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Book Condition: Good. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP76746978

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Services Marketing, 6th edition

Mary Jo Bitner, Dwayne D. Gremler and Valarie A. Zeithaml

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Paperback

Quantity Available: 10

From: LOCALBOOKS LLC (Bolingbrook, IL, U.S.A.)

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International Edition
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Item Description: Paperback. Book Condition: New. Brand New,NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, **ISE** International Edition, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition ; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders, Content and Chapters same as US Edition, High Quality Color Printed on glossy paper which is same paper quality as original US Edition Printing, Some books may show some sales disclaimer word such as Not for Sale or Restricted in US on the cover page. Don??t worry, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availablity. book. Bookseller Inventory # 30362

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International Edition
International Edition

Services Marketing: Integrating Customer Focus Across The Firm, 6th ed.

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New

Quantity Available: > 20

From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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International Edition
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Item Description: Book Condition: New. Dust Jacket Condition: New. International Edition, Brand New, Paperback, Delivery within 6-14 business days, Same Contents as U.S Edition, ISBN and Cover design may differ. Choose Expedited shipping for delivery within 4-7 business days.We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified.We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # SS9780078112058

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Services Marketing 6th Edition

Valarie A Zeithaml, Dwayne D Gremler, Mary Jo Bitner, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

Quantity Available: 1

From: Goodwill Books (Hillsboro, OR, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Acceptable. Reading copy. May have notes, underlining or highlighting. Dust jacket may be missing. Bookseller Inventory # N3-14-A-16-1576

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International Edition
International Edition

Services Marketing: Integrating Customer Focus Across The Firm, 6th ed.

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Softcover

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From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

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International Edition
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Item Description: Softcover. Book Condition: New. 6th edition. Brand New, Softcover Black & White or color International Edition. GET IT FAST within 3-5 business days by USPS/DHL worldwide express with Tracking Number. Books Printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # TBDB1487595

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International Edition
International Edition

Services Marketing: Integrating Customer Focus Across The Firm, 6th ed.

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Soft cover

Quantity Available: > 20

From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

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International Edition
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Item Description: Soft cover. Book Condition: New. Brand New, Softcover Black & White International Edition. GET IT FAST within 3-5 business days by FEDEX/UPS/DHL worldwide express with Tracking Number. Book printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book. It is legally to use the international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # TBD09821487595

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Services Marketing (4th International Edition)

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 1

From: Better World Books Ltd (Dunfermline, FIF, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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Services Marketing (4th International Edition)

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used

Quantity Available: 1

From: Better World Books Ltd (Dunfermline, FIF, United Kingdom)

Bookseller Rating: 5-star rating

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Very Good. 4th. N/A. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP76335384

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Services Marketing

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2009)

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used

Quantity Available: 1

From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2009. Book Condition: Good. 5 Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP18700914

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Services Marketing (4th International Edition)

Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

New PAPERBACK

Quantity Available: 10

From: shefered books (New York, NY, U.S.A.)

Bookseller Rating: 4-star rating

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: New. 0071244964 Brand New Ship Promptly.Please allow 8 to 14 Business Days to deliver you the book.We Ship via Dhl,FedEx,Ups,USPS.Customer Satisfaction Guaranteed. Bookseller Inventory. Bookseller Inventory # DF22#8846

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Services Marketing by Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler,

Published by McGraw-Hill Professional

ISBN 10: 0071244964 ISBN 13: 9780071244961

New

Quantity Available: 1

From: Super Books Dealz (Hammonds Plains, NS, Canada)

Bookseller Rating: 4-star rating

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Item Description: McGraw-Hill Professional. Book Condition: New. Original Books from across the World in Brand New Condition --------- It can be shipped from U.S, Canada, Germany & India/Overseas centre subject to availability. 9780071244961. book. Bookseller Inventory # RM_DB_L_2422

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Services Marketing : Integrating Customer Focus Across the Firm ; International Edition.

Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

Quantity Available: 1

From: Sharston Books (Manchester, ., United Kingdom)

Bookseller Rating: 4-star rating

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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Services Marketing

Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw Hill Higher Education (2012)

ISBN 10: 007108696X ISBN 13: 9780071086967

Used Paperback

Quantity Available: 1

From: Dream Books Company, LLC (Englewood, CO, U.S.A.)

Bookseller Rating: 2-star rating

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Item Description: McGraw Hill Higher Education, 2012. Paperback. Book Condition: Good. Used book with normal wear and tear and may contain writing. Stock photo may be different from actual book cover. Bookseller Inventory # mon0000203845

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Services Marketing

Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw Hill Higher Education

ISBN 10: 007108696X ISBN 13: 9780071086967

Used

Quantity Available: 1

From: More Than Words (Waltham, MA, U.S.A.)

Bookseller Rating: 4-star rating

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Item Description: McGraw Hill Higher Education. Book Condition: Good. All orders guaranteed and ship within 24 hours. Check out our other listings to add to your order for discounted shipping. Bookseller Inventory # BOS-O-1-02175

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International Edition
International Edition

Services Marketing (6th International Edition)

Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler

Published by McGraw-Hill (2012)

ISBN 10: 0078112052 ISBN 13: 9780078112058

New Softcover

Quantity Available: 10

From: BookWormUSA (Houston, TX, U.S.A.)

Bookseller Rating: 5-star rating

International Edition
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Item Description: McGraw-Hill, 2012. Book Condition: Brand New. International Edition. Softcover. This is a Brand New Textbook Wrapped MINT in the plastic. Ship from Multiple Locations, including Malaysia, Singapore, and Thailand. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries, 2-3 business days within Australia, Japan, and Singapore; for faster processing time, please choose to ship with Expedite. Thank you for looking![6967MG ServiceMarketing]. Bookseller Inventory # 978007811205888

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