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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2583225

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: Very Good. 0071244964. Bookseller Inventory # KCM4352.1TUJC122614H0069C

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Fair. Bookseller Inventory # G0070782504I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Very Good. Book has appearance of light use with no easily noticeable wear. Bookseller Inventory # G0070782504I4N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Book has some visible wear on the binding, cover, pages. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Silver Arch Books (St Louis, MO, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Fair. Bookseller Inventory # G0072471425I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

ISBN 10: 0072961945 ISBN 13: 9780072961942

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From: GreatBookPrices (Columbia, MD, U.S.A.)

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Item Description: Book Condition: good. Used products do not contain supplements and some products may include highlighting and writing. Bookseller Inventory # 2604861-5

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934 ISBN 13: 9780071263931

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From: Revival Books Ltd (Rossendale, LANCS, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2008. Paperback. Book Condition: Good. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0003326597

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: ExtremelyReliable (RICHMOND, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2002. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Your purchase supports authors through the Book Author Resale Right. Bookseller Inventory # BBI1857472

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: TextbooksPro (Dayton, OH, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Paperback. Book Condition: Used: Good. 6th edition. Book is in overall good condition!! Cover shows some edge wear and corners are lightly worn. Pages have a minimal to moderate amount of markings. FAST SHIPPING W/USPS TRACKING!!!. Bookseller Inventory # 060001836

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2005 (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: AwesomeBooks (Wallingford, United Kingdom)

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Item Description: McGraw-Hill Higher Education 01/07/2005, 2005. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # W3-L3-R251-MB002-E23-00015

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Book Condition: Good. 6th Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP76746978

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used PAPERBACK

Quantity Available: 1

From: glenthebookseller (Montgomery, IL, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: Good. 1259026817 Good condition INTERNATIONAL EDITION of Book! May have highlighting and or stickers on front and back cover!. Bookseller Inventory # Z1259026817Z3

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education (2005)

Used Paperback

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From: Fun_Meister (Wallingford, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Good. 9780071244961 Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # W3-L3-R251-MB002-E23-00015

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

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From: Book Deals (Richmond Hill, ON, Canada)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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International Edition
International Edition

Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New Softcover

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From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: New. 1259026817 International Edition, Brand New, Same Title, Author and Edition as listed. ISBN is the same as listed. Standard Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory. Paperback Printed in English. Customer satisfaction guaranteed. Bookseller Inventory # I07_9781259026812

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

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From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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Item Description: PAPERBACK. Book Condition: New. International Edition, Brand New, Same Title, Author and Edition as listed. ISBN and Cover design differs. Standard Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/UPS. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right o buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe, including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Bookseller Inventory # UI15_9780078112058

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Item Description: PAPERBACK. Book Condition: New. International Edition, Brand New, Same Title, Author and Edition as listed. ISBN and Cover design differs. Standard Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/UPS. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right o buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe, including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Bookseller Inventory # U5_9781259026812

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

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From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

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Item Description: Soft cover. Book Condition: New. International Edition. "Brand New, Softcover Black & White or color International Edition. GET IT FAST within 3-5 business days by UPS/DHL worldwide express with Tracking Number. Book printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. [Please Read Description Carefully Before Buying] Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from the purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # PB321487595

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

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From: Best Buy (NY, NY, U.S.A.)

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Item Description: Softcover. Book Condition: New. 6th edition. Brand new, softcover International edition book, different cover and isbn but contents are the same as US edition. ship via DHL or USPS within 3-5 days. Occasionally, international textbooks may come with different exercises at the end of chapters and may be Black and white. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from the purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # BBB91221487595

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Better World Books Ltd (Liverpool, United Kingdom)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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Ajay Pandit,Valarie A. Zeithaml,Mary Jo Bitner,Dwayne D. Gremler

Published by McGraw Hill Education (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: BookVistas (New Delhi, DELHI, India)

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Item Description: McGraw Hill Education, 2013. Softcover. Book Condition: New. 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book_\?s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees_\? Roles in Service Delivery 12. Customers_\? Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Bookseller Inventory # 85736

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Quantity Available: 2

From: MARK_BOOKS (Delhi, India)

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: New. 1259026817 Brand New. Softcover Edition. We Always Deliver In 6-14 Business Days. We Do Not Ship PO BOX APO And FPO. Bookseller Inventory # A22-A4825A-9781259026812

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Quantity Available: 1

From: MARK_BOOKS (Delhi, India)

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: New. 1259026817 Brand New. Softcover Edition. We Always Deliver In 6-14 Business Days. We Do Not Ship PO BOX APO And FPO. Bookseller Inventory # A22-J19C15-9781259026812

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 3

From: BookStore Independent (SHERMAN OAKS, CA, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Paperback. Book Condition: Used: Good. Expedited shipping is available for this item!. Bookseller Inventory # 5926125

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Mary Jo Bitner, Dwayne D. Gremler and Valarie A. Zeithaml

ISBN 10: 007108696X ISBN 13: 9780071086967

New Paperback

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From: LOCALBOOKS LLC (BOLINGBROOK, IL, U.S.A.)

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Item Description: Paperback. Book Condition: New. INTERNATIONAL EDITION, brand New, International/Global Edition, NOT LOOSE LEAF VERSION,NO SOLUTION MANUAL, NO CD, NO ACCESS CARD, Soft Cover/ Paper Back written in English, Different ISBN and Cover Image from US Edition; Sometimes, the title is different from US Edition, and the exercises and homework problem are in different orders or maybe completely different than the US edition, Please email us for confirmation. Some books may show some word such as Not for Sale or Restricted in US on the cover page. However, it is absolutely legal to use in USA, the book will be sent from IL or oversea warehouse based on the stock availability. book. Bookseller Inventory # 40220

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