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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Very Good. 3rd Edition. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2689397

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2583225

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2382083

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Very Good. 4th. N/A. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP2361341

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: purplewhale123 (geneva, IL, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. 0070782504 Item in good condition and ready to ship!. Bookseller Inventory # Z0070782504Z3

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: Very Good. 0071244964. Bookseller Inventory # KCM4352.1TUJC122614H0069C

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Yankee Clipper Books (Windsor Locks, CT, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Fair. Bookseller Inventory # G0070782504I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Sierra Nevada Books (Reno, NV, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Fair. Bookseller Inventory # G0070782504I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Green Earth Books (Portland, OR, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Bookseller Inventory # G0070782504I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Thrift Books (Auburn, WA, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Very Good. Book has appearance of light use with no easily noticeable wear. Bookseller Inventory # G0070782504I4N00

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Publishing Co. (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Revival Books Ltd (Rossendale, LANCS, United Kingdom)

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Item Description: McGraw-Hill Publishing Co., 2002. Hardcover. Book Condition: Acceptable. Small gap in spine at the front of book. (Hence Acceptable) A very good reading copy. Acceptable: a readable copy. All pages and the cover are intact (dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0002193989

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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From: ExtremelyReliable (RICHMOND, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2002. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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Zeithaml, Valarie A/ Bitner, Mary Jo/ Gremler, Dwayne D

Published by McGraw-Hill (2009)

ISBN 10: 0073380938 ISBN 13: 9780073380933

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From: Bookbyte (Salem, OR, U.S.A.)

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Item Description: McGraw-Hill, 2009. Hardcover. Book Condition: Acceptable. All text is legible, may contain markings, cover wear, loose/torn pages or staining and much writing. SKU:9780073380933-5-0-3. Bookseller Inventory # 9780073380933-5-0-3

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Zeithaml, Valarie A/ Bitner, Mary Jo/ Gremler, Dwayne D

Published by McGraw-Hill (2009)

ISBN 10: 0073380938 ISBN 13: 9780073380933

Used Hardcover

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From: Bookbyte (Salem, OR, U.S.A.)

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Item Description: McGraw-Hill, 2009. Hardcover. Book Condition: Fair. May include moderately worn cover, writing, markings or slight discoloration. SKU:9780073380933-4-0-3. Bookseller Inventory # 9780073380933-4-0-3

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

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From: Book Deals (Lewiston, NY, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Good. Ships from the UK within 24 hours. Your purchase supports authors through the Book Author Resale Right. Bookseller Inventory # BBI1857472

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill Higher Education 01/07/2005 (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: AwesomeBooks (Wallingford, United Kingdom)

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Item Description: McGraw-Hill Higher Education 01/07/2005, 2005. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # W3-L3-R251-MB002-E23-00015

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Gremler, Dwayne D., Bitner, Mary Jo, Zeithaml, Valarie A.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934 ISBN 13: 9780071263931

Used Paperback

Quantity Available: 1

From: Revival Books Ltd (Rossendale, LANCS, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2008. Paperback. Book Condition: Very Good. Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Most items will be dispatched the same or the next working day. Bookseller Inventory # mon0003302314

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2008)

ISBN 10: 0071263934 ISBN 13: 9780071263931

Used Paperback

Quantity Available: 1

From: Brit Books (Milton Keynes, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2008. Paperback. Book Condition: Used; Good. Bookseller Inventory # 1177443

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Acceptable. Slight highlighting in book , and cover bent. Bookseller Inventory # 26-B-3-00428

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: Sunshine Book Store (Wilmington, DE, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: New. 1259026817 Brand New. Choose Expedited shipping for delivery in 3-5 business days. All books shipped promptly with tracking number. We may ship the books from multiple warehouses across the globe, including India depending upon inventory. We may ship to PO Box, APO , FPO Address. Customer satisfaction guaranteed! All queries answered within 24 hours. Bookseller Inventory # MI-9781259026812

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used

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From: Better World Books (Mishawaka, IN, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Book Condition: Good. 6th Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP76746978

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Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Better World Books Ltd (Liverpool, United Kingdom)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP16695225

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

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From: GREAT BOOKS DEAL (TALLAHASSEE, FL, U.S.A.)

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Item Description: Soft cover. Book Condition: New. "Brand New, Softcover Black & White or color International Edition. GET IT FAST within 3-5 business days by UPS/DHL worldwide express with Tracking Number. Book printed in English. No shipping to PO Box/APO/FPO address. The international edition will has different ISBN and Cover design from US edition. [Please Read Description Carefully Before Buying] Occasionally, international textbooks may come with different exercises at the end of chapters. Restricted sales disclaimer wordings |Not for Sales in USA and Canada| are printed on the cover of the book only to misguide the students to prevent them from the purchasing the books. But in recent proceedings of court ruled that it is legal to buy/sell international edition in North America. We may ship the books from India or other Asian regions for inventory purpose. Return policy only for 30 days. Customer satisfaction guaranteed and in case of any queries please email us. Bookseller Inventory # PB31487595

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Ajay Pandit,Valarie A. Zeithaml,Mary Jo Bitner,Dwayne D. Gremler

Published by McGraw Hill Education (2013)

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From: BookVistas (New Delhi, DELHI, India)

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Item Description: McGraw Hill Education, 2013. Softcover. Book Condition: New. . (illustrator). 5th or later edition. Services Marketing, in its sixth edition, continues to base itself on the ever-reliable GAPS Model of Service Quality. The book_\?s underlining theme makes the reader understand that a strong customer relationship through quality service is the basis on which the most successful companies thrive. It also has a focus on the Strategic aspect without deviating from the base structure of the text to help the students realize the potential of Service Marketing. Contents: Part I: Foundations for Services Marketing 1. Introduction to Services 2. Conceptual Framework of the Book: The Gaps Model of Service Quality Part II: Focus on the Customer 3. Customer Expectations of Service 4. Customer Perceptions of Service Part III: Understanding Customer Requirements 5. Listening to Customers through Research 6. Building Customer Relationships 7. Service Recovery Part IV: Aligning Service Design and Standards 8. Service Innovation and Design 9. Customer-Defined Service Standards 10. Physical Evidence and the Servicescape Part V: Delivering and Performing Service 11. Employees_\? Roles in Service Delivery 12. Customers_\? Roles in Service Delivery 13. Managing Demand and Capacity Part VI: Managing Service Promises 14. Integrated Service Marketing Communications 15. Pricing of Services Part VII: Service and the Bottom Line 16. The Financial and Economic Impact of Service Cases Printed Pages: 0. Bookseller Inventory # 85736

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

Quantity Available: 1

From: TextbooksPro (Dayton, OH, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Paperback. Book Condition: Used: Good. 6th edition. Book is in overall good condition!! Cover shows some edge wear and corners are lightly worn. Pages have a minimal to moderate amount of markings. FAST SHIPPING W/USPS TRACKING!!!. Bookseller Inventory # 060001836

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

New PAPERBACK

Quantity Available: 5

From: V-Faster-Books (Delhi, India)

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: New. 1259026817 Brand New Paperback Edition. Guaranteed Super Fast Delivery. Please allow 4-14 days to arrive.Great Customer Service.We Are Ship Worldwide. Bookseller Inventory # AVAV-ABE-9781259026812

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International Edition
International Edition

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 0078112052 ISBN 13: 9780078112058

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From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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Item Description: Paperback. Book Condition: New. International Edition, Brand New, Same Title, Author and Edition as listed. ISBN and Cover design differs. Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/Aramex. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory. Customer satisfaction guaranteed. Bookseller Inventory # UU_9780078112058

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler & Ajay Pandit

ISBN 10: 1259026817 ISBN 13: 9781259026812

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From: US_Superfast_Bookstore (New Castle, DE, U.S.A.)

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Item Description: Paperback. Book Condition: New. Brand New. Delivery within 4-7 business days ACROSS THE GLOBE via DHL/FedEx/Aramex. Ships promptly with tracking number. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory. Customer satisfaction guaranteed. Bookseller Inventory # UI_9781259026812

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Quantity Available: 5

From: IBestBargains, LLC (Houston, TX, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). PAPERBACK. Book Condition: New. 0071244964 Brand New Book in Perfect Condition.Fast Shipping with tracking number. Bookseller Inventory # SGS-FHD-17439

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