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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP2583225

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Fair. 3rd Edition. N/A. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP8641632

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Better World Books: West (Reno, NV, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Fair. 3rd Edition. N/A. Ships from Reno, NV. Shows definite wear, and perhaps considerable marking on inside. Bookseller Inventory # GRP88430388

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP88988634

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Ships from Reno, NV. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP87157505

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Hippo Books (Toledo, OH, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: VERY GOOD. Very Good: Cover and pages show some wear from reading and storage. May have light creases on the cover and binding. Bookseller Inventory # 2593225987

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Yankee Clipper Books (Windsor Locks, CT, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Book shows a small amount of wear to cover and binding. Some pages show signs of use. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Blue Cloud Books (Phoenix, AZ, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Very Good. This book shows minor wear and is in very good condition. Bookseller Inventory # G0072471425I4N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Motor City Books (Brownstown, MI, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Minimal damage to cover and binding. Pages show light use. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill/Irwin

ISBN 10: 0072471425 ISBN 13: 9780072471427

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From: Silver Arch Books (St Louis, MO, U.S.A.)

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Item Description: McGraw-Hill/Irwin. Hardcover. Book Condition: Good. Book has a small amount of wear visible on the binding, cover, pages. Bookseller Inventory # G0072471425I3N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by Mcgraw-Hill College

ISBN 10: 0070782504 ISBN 13: 9780070782501

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From: Books Squared (Dallas, TX, U.S.A.)

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Item Description: Mcgraw-Hill College. Hardcover. Book Condition: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Bookseller Inventory # G0070782504I3N00

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072961945 ISBN 13: 9780072961942

Used Hardcover

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From: BookHolders (gambrills, MD, U.S.A.)

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Item Description: Book Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: fourth ] Publisher: McGraw-Hill/Irwin Pub Date: 5/2/2005 Binding: Hardcover Pages: 736 fourth edition. Bookseller Inventory # 5221076

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

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Item Description: Book Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: third ] Publisher: McGraw-Hill/Irwin Pub Date: 7/16/2002 Binding: Hardcover Pages: 688 third edition. Bookseller Inventory # 5253559

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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From: Atlanta Book Company (Atlanta, GA, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Blue Cloud Books (Phoenix, AZ, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Fair. Bookseller Inventory # G0071244964I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Paperback

Quantity Available: 1

From: Books Squared (Dallas, TX, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions). Paperback. Book Condition: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Bookseller Inventory # G0071244964I3N00

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

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Quantity Available: 1

From: Bookbarn International (Bristol, SOM, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Paperback. Book Condition: Used; Very Good. Ships from the UK within 24 hours. Fourth edition. Bookseller Inventory # BBI2213510

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Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler, Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

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Quantity Available: 8

From: A Team Books (Conway, AR, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Book Condition: Good. Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST. Bookseller Inventory # PEN-BLK-000-638

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.

Published by McGraw-Hill Education (ISE Editions) (2005)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

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Item Description: McGraw-Hill Education (ISE Editions), 2005. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Bookseller Inventory # ABE_book_usedgood_0071244964

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Valarie Zeithaml; Mary Jo Bitner; Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2002)

ISBN 10: 0072471425 ISBN 13: 9780072471427

Used Hardcover

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

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Item Description: McGraw-Hill/Irwin, 2002. Hardcover. Book Condition: Used: Very Good. Bookseller Inventory # SONG0072471425

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International Edition
International Edition

Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

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From: redgorillabooks (Haverford, PA, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited, 2013. Paperback. Book Condition: Used: Good. This is an international edition textbook (same content, just cheaper!!). May not contain supplementary materials. May contain highlighting or handwriting through out the book. Second day shipping available. Ships same or next day. GET BOMBED!!This is the U.S. student edition as pictured unless otherwise stated. Bookseller Inventory # 1606210040

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Ajay Pandit, Mary Jo Bitner, Dwayne D Gremler, Valarie A Zeithaml

Published by McGraw Hill Education (India) Pr (2013)

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

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From: Bookfinders (Holmesville, OH, U.S.A.)

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Item Description: McGraw Hill Education (India) Pr, 2013. Paperback. Book Condition: Good. Book is in good condition. Pages are clean and the binding is tight. *NOTE* Stock photo may not represent the actual book for sale. Bookseller Inventory # mon0000433656

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Valarie A Zeithaml; Mary Jo Bitner; Dwayne D Gremler; Ajay Pandit

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used Paperback

Quantity Available: 1

From: Motor City Books (Brownstown, MI, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. Paperback. Book Condition: Fair. Bookseller Inventory # G1259026817I5N00

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Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.; Bitner, Ary Jo

ISBN 10: 0073380938 ISBN 13: 9780073380933

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From: GreatBookPrices (Columbia, MD, U.S.A.)

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Item Description: Book Condition: good. Used products do not contain supplements and some products may include highlighting and writing. Bookseller Inventory # 5649923-5

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2003)

ISBN 10: 0072471425 ISBN 13: 9780072471427

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Quantity Available: 2

From: Better World Books Ltd (Dunfermline, United Kingdom)

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Item Description: McGraw-Hill/Irwin, 2003. Book Condition: Good. 3rd Edition. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP47896125

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Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.

Published by McGraw-Hill Higher Education (2005)

ISBN 10: 0072961945 ISBN 13: 9780072961942

Used Hardcover

Quantity Available: 1

From: Brit Books (Milton Keynes, United Kingdom)

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Item Description: McGraw-Hill Higher Education, 2005. Hardcover. Book Condition: Used; Good. Bookseller Inventory # 1860930

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Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by McGraw-Hill/Irwin (2006)

ISBN 10: 0072961945 ISBN 13: 9780072961942

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Quantity Available: 1

From: Better World Books Ltd (Dunfermline, United Kingdom)

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Item Description: McGraw-Hill/Irwin, 2006. Book Condition: Good. 4th. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP88272925

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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Published by Mcgraw-Hill (Tx)

ISBN 10: 0071148817 ISBN 13: 9780071148818

Used Paperback

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From: OwlsBooks (Toledo, OH, U.S.A.)

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Item Description: Mcgraw-Hill (Tx). Paperback. Book Condition: GOOD. Good clean copy with no missing pages might be an ex library copy; Possibly may have minor marginal notes and or highlighting. Bookseller Inventory # 2511409094

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Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay

Published by McGraw Hill Education (India) Privet Limited

ISBN 10: 1259026817 ISBN 13: 9781259026812

Used PAPERBACK

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From: Mary Jane Books (Albany, NY, U.S.A.)

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Item Description: McGraw Hill Education (India) Privet Limited. PAPERBACK. Book Condition: Good. 1259026817 Thank you for supporting a small business! This book is used and may contain writing/highlighting and stickers on the cover and spine. Bookseller Inventory # Z.06.22.16.013

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Zeithaml , Valarie , Bitner , Mary Jo & Gremler , Dwayne D.

Published by McGraw Hill (2006)

ISBN 10: 0071244964 ISBN 13: 9780071244961

Used Soft cover

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From: Sharston Books (Manchester, United Kingdom)

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Item Description: McGraw Hill, 2006. Soft cover. Book Condition: Very Good. 4th Edition. 0071244964 Used book; looks unread with very slight shelfwear. Contents include: Foundations for Services Marketing; Introduction to Services; Conceptual Framework of the Book; Focus on the Customer; Consumer Behavior in Services; Customer Expectations of Service etc. Bookseller Inventory # 3003464

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Results (1 - 30) of 95