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Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Book Print on Demand
PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Book Print on Demand
Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Book Print on Demand
Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Published by iUniverse 2011-10, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: Chiron Media, Wallingford, United Kingdom
Book
PF. Condition: New.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: Books Puddle, New York, NY, U.S.A.
Book
Condition: New. pp. 220.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: Majestic Books, Hounslow, United Kingdom
Book Print on Demand
Condition: New. Print on Demand pp. 220 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Book Print on Demand
PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Published by Iuniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: AHA-BUCH GmbH, Einbeck, Germany
Book Print on Demand
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the professionals in this growing field are not often documented and shared. This guide provides documentation of this practical knowledge in a single volume, presented by telecom professionals Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general view of how telecom infrastructures in large call-centers should be planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for ¿ cost management; ¿ traffic management; ¿ call-center infrastructure; ¿ transport networks; ¿ GSM gateways deployment; ¿ billing systems and auditing; ¿ dialer deployment. Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. Put your call center on the path to success using the advice and methods offered in Telecom Management for Call Centers.
Published by iUniverse, 2011
ISBN 10: 1462056822ISBN 13: 9781462056828
Seller: moluna, Greven, Germany
Book Print on Demand
Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnTelecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager the techniques descr.