Results (1 - 30) of 51

Peppers, Don; Rogers, Martha

Published by Crown Business (1999)

ISBN 10: 038548755X ISBN 13: 9780385487559

Used Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 4.90
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Crown Business, 1999. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: "First to map the uncharted new world of interactive business. Use it to unlock the immense potential value of your customers." --Scott Cook, President, Intuit "5 Stars!" --Wall Street Journal "Use it immediately. And if you don't, be prepared to lose customers to those who do!" --Jim Kouzes, Chairman, TPG (Tom Peters Group) Learning Systems, and coauthor of The Leadership Challenge "Creative, insightful, compelling." --Wolfgang R. Schmitt, Chairman of the Board and CEO, Rubbermaid Incorporated "Exceptional. We're basing our strategic planning on these principles." --Larry Rosenberger, President and CEO, Fair, Isaac "Look no further than Enterprise One to One." --Martin Nisenholtz, President, The New York Times Electronic Media Company. Bookseller Inventory # ABE_book_usedgood_038548755X

More Information About This Seller | Ask Bookseller a Question 1.

Peppers, Don; Rogers, Martha

Published by Crown Business (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

Used Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 4.92
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Crown Business, 1999. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: Critical Acclaim for Don Peppers and Martha Rogers: Enterprise One to One: "Five stars!" --The Wall Street Journal "First to map the uncharted new world of interactive business. Use it to unlock the immense potential value of your customers." --Scott Cook, Chairman of the Board, Intuit "Exceptional. We're basing our strategic planning on these principles." --Larry Rosenberger, President and CEO, Fair, Isaac "Look no further--a practical business model for operating in an online interactive world." --Martin Nisenholtz, President, The New York Times Electronic Media Company "Destined to become the business field guide for the twenty-first century." --Jim Kouzes, Chairman, TPG (Tom Peters Group) Learning Systems, and coauthor of The Leadership Challenge The One to One Future: "Book of the year." --Tom Peters "Peters was wrong. This is not the book of the year. It's not even the book of the decade. It's one of the two or three most important business books ever written." --George Gendron, Inc. magazine "Unusual insight into how marketers can serve each other and every consumer." --Regis McKenna, author, consultant, Regis McKenna, Inc. "A unique perspective on the fundamental, structural changes that technology is already bringing to the real world of business competition." --Esther Dyson, author, president, EDventure Holdings. Bookseller Inventory # ABE_book_usedgood_038549369X

More Information About This Seller | Ask Bookseller a Question 2.

Peppers, Don; Rogers, Martha

Published by Wiley (2008)

ISBN 10: 0470227540 ISBN 13: 9780470227541

Used Hardcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 5.43
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Wiley, 2008. Book Condition: Used. This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: Chapter 1. False Assumptions. A "Perfect Storm" of New Technologies. Imitation, Circular Mills, and Mythbusting. Crisis of Short-Termism: The Mother of All Problems. Questions Every Business Needs to Answer. Primacy of Customer Trust. Chapter 2. "Value" is the New "Profit". Jabbing at the Elevator Button in the Stock Market. Focus only on the Short Term and You'll Lose Sight of the Long Term. Customers Create Long-Term Value, Too. The Secret Life of Companies: Short Games. Take the Money and Run. Business Models Behaving Badly. Short-Term Gain, Long-Term Loss. Stupid Is as Stupid Does. Chapter 3. Customers are a Scarce Resource. Using Up Customers. Which Do You Choose? Customers or Money? Money is Still the Root of All Investment What's in Your Budget? Re-Thinking Your Whole Business. Chapter 4. In the Long Term, the Good Guys Really Do Win. Reciprocity: The Golden Rule Applied to Customers. The Man with the Folding Chair. Does Your Firm Practice Reciprocity? Customer Trust is an Antidote to Short-Termism. Treat Employees the Way You Want Them to Treat Customers. Chapter 5. Increasing the Value of Your Business. Embroider on Your CFO's Pillowcase: Customer Equity. Ratcheting Up Your Customer Equity. What Return Are You Getting on Your Customers? Value Creators, Value Harvesters, and Value Destroyers. Getting Credit for Earning Customer Trust. Chapter 6. Culture Rules. Defining and Managing Culture. Do as I Say, Not as I Do. Welcome to the "Conceptual Age". Galloping Decentralization Means Culture is More Important. Creating a Culture of Customer Trust. Hey! There's a Person in There! Chapter 7. Capitalism Redux: Greed Is Good, But Trust Is Even Better. Reputations Go Online. Taking the Friction Out of Commerce Playing the Ultimatum Game. Technology Facilitates Reciprocity. Technology Seen Through the Wrong End of the Telescope. Chapter 8. Customers and Honeybees. Who's on Your Speed-Dial? Diverse Connections. Customer-Inspired Innovation. Word of Mouth: Business Opportunity? Chapter 9. Oops! Mistakes Happen: Recovering Lost Trust. Competence Also Required. Recovering Lost Trust. Competitive Success Can Harm Trust. Trust, Competence, and You. Chapter 10. Innovate Or Die. Responding to Change. Technology, Progress, and Change. Creating a Climate of Innovation. Supporting the Lunatic Fringe. Creativity Cannot Be Commanded. Chapter 11. Order and Chaos. Efficiency Often Undermines Innovation 3M Loses Its Innovative Mojo, Then Gets Its Groove Back. Having It Both Ways. Your Customers Can Help You Strike the Right Balance. Does Trust Encourage Innovation? Chapter 12. The Wisdom Of Dissent. Diversity and Variety. Size Does Matter. Avoiding Bad Group Decision Making. Chapter 13. Engaged and Enabled. The Power of the Network. Employee Engagement. Bookseller Inventory # ABE_book_usedgood_0470227540

More Information About This Seller | Ask Bookseller a Question 3.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/11/1999 (1999)

ISBN 10: 0385494084 ISBN 13: 9780385494083

Used

Quantity Available: 2

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/11/1999, 1999. Book Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780385494083

More Information About This Seller | Ask Bookseller a Question 4.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/02/1999 (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

Used

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/02/1999, 1999. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 7719-9780385493697

More Information About This Seller | Ask Bookseller a Question 5.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/11/1999 (1999)

ISBN 10: 0385494084 ISBN 13: 9780385494083

Used

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/11/1999, 1999. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385494083

More Information About This Seller | Ask Bookseller a Question 6.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/02/1999 (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

Used

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/02/1999, 1999. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385493697

More Information About This Seller | Ask Bookseller a Question 7.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 06/10/1998 (1998)

ISBN 10: 0385485662 ISBN 13: 9780385485661

Used

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 06/10/1998, 1998. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 7719-9780385485661

More Information About This Seller | Ask Bookseller a Question 8.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 06/10/1998 (1998)

ISBN 10: 0385485662 ISBN 13: 9780385485661

Used

Quantity Available: 1

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 06/10/1998, 1998. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385485661

More Information About This Seller | Ask Bookseller a Question 9.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 31/01/1997 (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used

Quantity Available: 2

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 4.08
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 31/01/1997, 1997. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 7719-9780385482059

More Information About This Seller | Ask Bookseller a Question 10.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 31/01/1997 (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used

Quantity Available: 2

From: AwesomeBooks (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 4.08
Convert Currency
Shipping: US$ 1.65
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 31/01/1997, 1997. Book Condition: used-good. - GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385482059

More Information About This Seller | Ask Bookseller a Question 11.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/11/1999 (1999)

ISBN 10: 0385494084 ISBN 13: 9780385494083

Used

Quantity Available: 3

From: Fun_Meister (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.52
Convert Currency
Shipping: US$ 2.31
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/11/1999, 1999. Book Condition: Good. Will be shipped promptly from UK warehouse. Book is in good condition with no missing pages, no damage or soiling and tight spine. There may be some dog-eared pages showing previous use but overall a great book. Bookseller Inventory # 9053-9780385494083

More Information About This Seller | Ask Bookseller a Question 12.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 31/01/1997 (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used

Quantity Available: 4

From: Fun_Meister (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.52
Convert Currency
Shipping: US$ 2.31
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 31/01/1997, 1997. Book Condition: used-good. GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385482059

More Information About This Seller | Ask Bookseller a Question 13.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 06/10/1998 (1998)

ISBN 10: 0385485662 ISBN 13: 9780385485661

Used

Quantity Available: 2

From: Fun_Meister (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.52
Convert Currency
Shipping: US$ 2.31
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 06/10/1998, 1998. Book Condition: used-good. GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385485661

More Information About This Seller | Ask Bookseller a Question 14.

Don Peppers, Martha Rogers

Published by Bantam Doubleday Dell Publishing Group 01/02/1999 (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

Used

Quantity Available: 2

From: Fun_Meister (Wallingford, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 2.31
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group 01/02/1999, 1999. Book Condition: used-good. GREAT BOOK IN GOOD OR BETTER CONDITION, NORMALLY SENT SAME DAY FROM WAREHOUSE. Bookseller Inventory # 9053-9780385493697

More Information About This Seller | Ask Bookseller a Question 15.

Peppers, Don; Rogers, Martha

Published by Westminster, Maryland, U.S.A.: Bantam Dell Pub Group, 1997 (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used Hardcover Signed

Quantity Available: 1

From: Rickert & Beagle Books (Pittsburgh, PA, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 3.99
Convert Currency
Shipping: US$ 3.00
Within U.S.A.

Destination, Rates & Speeds

Item Description: Westminster, Maryland, U.S.A.: Bantam Dell Pub Group, 1997, 1997. Hardcover. Book Condition: Very Good. Dust Jacket Condition: Very Good. Hard Cover. Very Good/Very Good. inscribed by Don Peppers on half title page; 8vo - over 7¾" - 9¾" tall. light edgewear along boards and rubbing along edges of dustcover; mylar protected. Inscribed by Author(s). Bookseller Inventory # 54721

More Information About This Seller | Ask Bookseller a Question 16.

Peppers, Don; Rogers, Martha

Published by Crown Business (1999)

ISBN 10: 038548755X ISBN 13: 9780385487559

New Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 7.06
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Crown Business, 1999. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: "First to map the uncharted new world of interactive business. Use it to unlock the immense potential value of your customers." --Scott Cook, President, Intuit "5 Stars!" --Wall Street Journal "Use it immediately. And if you don't, be prepared to lose customers to those who do!" --Jim Kouzes, Chairman, TPG (Tom Peters Group) Learning Systems, and coauthor of The Leadership Challenge "Creative, insightful, compelling." --Wolfgang R. Schmitt, Chairman of the Board and CEO, Rubbermaid Incorporated "Exceptional. We're basing our strategic planning on these principles." --Larry Rosenberger, President and CEO, Fair, Isaac "Look no further than Enterprise One to One." --Martin Nisenholtz, President, The New York Times Electronic Media Company. Bookseller Inventory # ABE_book_new_038548755X

More Information About This Seller | Ask Bookseller a Question 17.

Peppers, Don and Rogers, Martha

Published by Bantam Doubleday Dell Publishing Group (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

Used Paperback

Quantity Available: 1

From: Brit Books (Milton Keynes, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 3.80
Convert Currency
Shipping: US$ 3.92
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Doubleday Dell Publishing Group, 1999. Paperback. Book Condition: Used; Good. Bookseller Inventory # 1877842

More Information About This Seller | Ask Bookseller a Question 18.

Peppers, Don;Rogers, Martha

Published by Bantam Dell Pub Group, Westminster, Maryland, U.S.A. (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used Hardcover

Quantity Available: 1

From: The Book Escape (Baltimore, MD, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 6.00
Convert Currency
Shipping: US$ 4.50
Within U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Dell Pub Group, Westminster, Maryland, U.S.A., 1997. Hard Cover. Book Condition: Very Good. Dust Jacket Condition: Good. 7.50 x 5.25. DJ and covers have mild edgewear. 0.5 inch tear near top corner of DJ. Small signiture inside of frond cover. Pages of text are clean, lightly toned and free of markings. Binding is secure. ***We ship daily. Our books are carefully described and packaged in boxes (not envelopes). A gift card and personalized message can be included upon request.***. Bookseller Inventory # 412452

More Information About This Seller | Ask Bookseller a Question 19.

Peppers, Don; Rogers, Martha

Published by Bantam Dell Pub Group, Westminster, Maryland, U.S.A. (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used Hardcover First Edition Signed

Quantity Available: 1

From: Collectorsemall (Rialto, CA, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 6.93
Convert Currency
Shipping: US$ 4.00
Within U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Dell Pub Group, Westminster, Maryland, U.S.A., 1997. Cloth. Book Condition: Fine. Dust Jacket Condition: Near Fine. 7th Printing. Size: 12mo - over 6¾" - 7¾" tall. Author Signed. Bookseller Inventory # 010453

More Information About This Seller | Ask Bookseller a Question 20.

Peppers, Don; Rogers, Martha

Published by Bantam Dell Pub Group, New York (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used Hardcover

Quantity Available: 1

Add Book to Shopping Basket
Price: US$ 8.00
Convert Currency
Shipping: US$ 4.50
Within U.S.A.

Destination, Rates & Speeds

Item Description: Bantam Dell Pub Group, New York, 1997. Hardcover. Book Condition: Very Good. Dust Jacket Condition: Very Good. pp. 436. Price sticker on back of dust jacket. Light shelf wear, otherwise in good condition. Bookseller Inventory # 501682

More Information About This Seller | Ask Bookseller a Question 21.

Used Hardcover

Quantity Available: 1

Add Book to Shopping Basket
Price: US$ 5.00
Convert Currency
Shipping: US$ 7.50
Within U.S.A.

Destination, Rates & Speeds

Item Description: 1940. Morrison Foundation Lectures. San Francisco, CA: The State Bar of California, 1940. 285 pp. Ex-library with stamps, card pocket on rear pastedown page and white lettering location on spine. Black cloth with gilt lettering. Internally clean. *Includes ten lectures delivered by: Roscoe Pound. Cooperation in Enforcement of Law.; Hon. James Grafton Rogers. The Lawyer in American Public Life.; Henry M. Bates. Trends in American Government.; Chester H. Rowell. Has the NRA Killed the Constitution?; Will Shafroth. A Tide in the Affairs of Lawyers.; Dr. Robert A. Millikan. Whither Civilization?; George Wharton Pepper. This Profession of Ours.; Hon. Merrill E. Otis. The Judge to the Jury.; Col. O.R. McGuire. The Conflict Between Individual and Group Rights in America.; Hon. Henry Hague Davis. Some Influences of American Lawyers on the Growth of English Law. Bookseller Inventory # 48981

More Information About This Seller | Ask Bookseller a Question 22.

Don Peppers and Martha Rogers, Ph.D. (Authors)

Published by A Currency Book/ Published by Doubleday/ A Division of Bantam Doubleday Dell Publishing Group, Inc., New York (1997)

ISBN 10: 0385482051 ISBN 13: 9780385482059

Used Hardcover First Edition

Quantity Available: 1

From: gearbooks (The Bronx, NY, U.S.A.)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 8.25
Convert Currency
Shipping: US$ 4.99
Within U.S.A.

Destination, Rates & Speeds

Item Description: A Currency Book/ Published by Doubleday/ A Division of Bantam Doubleday Dell Publishing Group, Inc., New York, 1997. Hardcover. Book Condition: Like New. Dust Jacket Condition: Very Good. Richard Tuschman (Jacket Illustration); Amy C. King (Jacket Design); Allan Penn (Author Photo); Richard Oriolo (Design) (illustrator). 1st Edition/1st Printing. 8vo - over 7¾" - 9¾" tall. 436 pp. Nearly flawless copy and dj with minimal external wear, crisp pages and clean text. Small stains on fore edge. Bookseller Inventory # 3iDd0035

More Information About This Seller | Ask Bookseller a Question 23.

Peppers, Don; Rogers, Martha

Published by Crown Business (1999)

ISBN 10: 038549369X ISBN 13: 9780385493697

New Softcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 14.56
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Crown Business, 1999. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Critical Acclaim for Don Peppers and Martha Rogers: Enterprise One to One: "Five stars!" --The Wall Street Journal "First to map the uncharted new world of interactive business. Use it to unlock the immense potential value of your customers." --Scott Cook, Chairman of the Board, Intuit "Exceptional. We're basing our strategic planning on these principles." --Larry Rosenberger, President and CEO, Fair, Isaac "Look no further--a practical business model for operating in an online interactive world." --Martin Nisenholtz, President, The New York Times Electronic Media Company "Destined to become the business field guide for the twenty-first century." --Jim Kouzes, Chairman, TPG (Tom Peters Group) Learning Systems, and coauthor of The Leadership Challenge The One to One Future: "Book of the year." --Tom Peters "Peters was wrong. This is not the book of the year. It's not even the book of the decade. It's one of the two or three most important business books ever written." --George Gendron, Inc. magazine "Unusual insight into how marketers can serve each other and every consumer." --Regis McKenna, author, consultant, Regis McKenna, Inc. "A unique perspective on the fundamental, structural changes that technology is already bringing to the real world of business competition." --Esther Dyson, author, president, EDventure Holdings. Bookseller Inventory # ABE_book_new_038549369X

More Information About This Seller | Ask Bookseller a Question 24.

Peppers, Don; Rogers, Martha

Published by Wiley (2008)

ISBN 10: 0470227540 ISBN 13: 9780470227541

New Hardcover

Quantity Available: 1

From: Book Deals (Lewiston, NY, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 14.98
Convert Currency
Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Item Description: Wiley, 2008. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Chapter 1. False Assumptions. A "Perfect Storm" of New Technologies. Imitation, Circular Mills, and Mythbusting. Crisis of Short-Termism: The Mother of All Problems. Questions Every Business Needs to Answer. Primacy of Customer Trust. Chapter 2. "Value" is the New "Profit". Jabbing at the Elevator Button in the Stock Market. Focus only on the Short Term and You'll Lose Sight of the Long Term. Customers Create Long-Term Value, Too. The Secret Life of Companies: Short Games. Take the Money and Run. Business Models Behaving Badly. Short-Term Gain, Long-Term Loss. Stupid Is as Stupid Does. Chapter 3. Customers are a Scarce Resource. Using Up Customers. Which Do You Choose? Customers or Money? Money is Still the Root of All Investment What's in Your Budget? Re-Thinking Your Whole Business. Chapter 4. In the Long Term, the Good Guys Really Do Win. Reciprocity: The Golden Rule Applied to Customers. The Man with the Folding Chair. Does Your Firm Practice Reciprocity? Customer Trust is an Antidote to Short-Termism. Treat Employees the Way You Want Them to Treat Customers. Chapter 5. Increasing the Value of Your Business. Embroider on Your CFO's Pillowcase: Customer Equity. Ratcheting Up Your Customer Equity. What Return Are You Getting on Your Customers? Value Creators, Value Harvesters, and Value Destroyers. Getting Credit for Earning Customer Trust. Chapter 6. Culture Rules. Defining and Managing Culture. Do as I Say, Not as I Do. Welcome to the "Conceptual Age". Galloping Decentralization Means Culture is More Important. Creating a Culture of Customer Trust. Hey! There's a Person in There! Chapter 7. Capitalism Redux: Greed Is Good, But Trust Is Even Better. Reputations Go Online. Taking the Friction Out of Commerce Playing the Ultimatum Game. Technology Facilitates Reciprocity. Technology Seen Through the Wrong End of the Telescope. Chapter 8. Customers and Honeybees. Who's on Your Speed-Dial? Diverse Connections. Customer-Inspired Innovation. Word of Mouth: Business Opportunity? Chapter 9. Oops! Mistakes Happen: Recovering Lost Trust. Competence Also Required. Recovering Lost Trust. Competitive Success Can Harm Trust. Trust, Competence, and You. Chapter 10. Innovate Or Die. Responding to Change. Technology, Progress, and Change. Creating a Climate of Innovation. Supporting the Lunatic Fringe. Creativity Cannot Be Commanded. Chapter 11. Order and Chaos. Efficiency Often Undermines Innovation 3M Loses Its Innovative Mojo, Then Gets Its Groove Back. Having It Both Ways. Your Customers Can Help You Strike the Right Balance. Does Trust Encourage Innovation? Chapter 12. The Wisdom Of Dissent. Diversity and Variety. Size Does Matter. Avoiding Bad Group Decision Making. Chapter 13. Engaged and Enabled. The Power of the Network. Employee Engagement. Bookseller Inventory # ABE_book_new_0470227540

More Information About This Seller | Ask Bookseller a Question 25.

Robert Passikoff

Published by John Wiley and Sons Ltd, United Kingdom (2006)

ISBN 10: 047004022X ISBN 13: 9780470040225

New Hardcover First Edition

Quantity Available: 1

From: The Book Depository US (London, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 16.51
Convert Currency
Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: John Wiley and Sons Ltd, United Kingdom, 2006. Hardback. Book Condition: New. 1. Auflage. 231 x 157 mm. Language: English . Brand New Book. Praise for Predicting Market Success Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand s unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time. -Joseph T. Plummer, Chief Research OfficerThe Advertising Research Foundation In the competitive world of branding, understanding what drives consumer loyalty is the cornerstone of a brand s continued success. Passikoff s market-driven insights on how to obtain, analyze, and utilize loyalty metrics will help you make strategic, brand-enhancing decisions. -Seth M. Siegel, Cochairman, The Beanstalk Group Passikoff is the guy who can explain to me why people buy certain things from certain companies, even though other things by other companies seem just as good. With his great feel for pop culture and almost philosophical outlook, he understands what makes consumers tick-and stick. -Lenore Skenazy, syndicated columnist Loyalty is a key component of the strength of a brand and brand equity, and Passikoff understands loyalty like few others. In this book, he captures the essence of loyalty and branding in a practical way-showing how loyalty drives profitability. -Erich Joachimsthaler, Chairman, Vivaldi Partners If you want a business book that will make you feel justified, complimented, and comfortable, don t read this. If you want a book to challenge your beliefs about brand marketing right down to the core, you can t afford not to. -John Gaffney, Executive Editor, Peppers Rogers Group. Bookseller Inventory # AAH9780470040225

More Information About This Seller | Ask Bookseller a Question 26.

Robert Passikoff

Published by John Wiley and Sons Ltd, United Kingdom (2006)

ISBN 10: 047004022X ISBN 13: 9780470040225

New Hardcover

Quantity Available: 1

From: The Book Depository (London, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 17.13
Convert Currency
Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: John Wiley and Sons Ltd, United Kingdom, 2006. Hardback. Book Condition: New. 231 x 157 mm. Language: English . Brand New Book. Praise for Predicting Market Success Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand s unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time. -Joseph T. Plummer, Chief Research OfficerThe Advertising Research Foundation In the competitive world of branding, understanding what drives consumer loyalty is the cornerstone of a brand s continued success. Passikoff s market-driven insights on how to obtain, analyze, and utilize loyalty metrics will help you make strategic, brand-enhancing decisions. -Seth M. Siegel, Cochairman, The Beanstalk Group Passikoff is the guy who can explain to me why people buy certain things from certain companies, even though other things by other companies seem just as good. With his great feel for pop culture and almost philosophical outlook, he understands what makes consumers tick-and stick. -Lenore Skenazy, syndicated columnist Loyalty is a key component of the strength of a brand and brand equity, and Passikoff understands loyalty like few others. In this book, he captures the essence of loyalty and branding in a practical way-showing how loyalty drives profitability. -Erich Joachimsthaler, Chairman, Vivaldi Partners If you want a business book that will make you feel justified, complimented, and comfortable, don t read this. If you want a book to challenge your beliefs about brand marketing right down to the core, you can t afford not to. -John Gaffney, Executive Editor, Peppers Rogers Group. Bookseller Inventory # AAH9780470040225

More Information About This Seller | Ask Bookseller a Question 27.

Roger S. Pepper

Published by Ayer Co Pub (1990)

ISBN 10: 0405114761 ISBN 13: 9780405114762

New Hardcover

Quantity Available: 1

From: Ergodebooks (RICHMOND, TX, U.S.A.)

Bookseller Rating: 4-star rating

Add Book to Shopping Basket
Price: US$ 13.55
Convert Currency
Shipping: US$ 3.99
Within U.S.A.

Destination, Rates & Speeds

Item Description: Ayer Co Pub, 1990. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0405114761

More Information About This Seller | Ask Bookseller a Question 28.

Robert Passikoff

Published by John Wiley and Sons Ltd

ISBN 10: 047004022X ISBN 13: 9780470040225

New Hardcover

Quantity Available: 2

From: THE SAINT BOOKSTORE (Southport, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 14.68
Convert Currency
Shipping: US$ 7.84
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: John Wiley and Sons Ltd. Hardback. Book Condition: new. BRAND NEW, Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers with Your Brand, Robert Passikoff, Praise for Predicting Market Success "Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand's unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time." -Joseph T. Plummer, Chief Research OfficerThe Advertising Research Foundation "In the competitive world of branding, understanding what drives consumer loyalty is the cornerstone of a brand's continued success. Passikoff's market-driven insights on how to obtain, analyze, and utilize loyalty metrics will help you make strategic, brand-enhancing decisions." -Seth M. Siegel, Cochairman, The Beanstalk Group "Passikoff is the guy who can explain to me why people buy certain things from certain companies, even though other things by other companies seem just as good. With his great feel for pop culture and almost philosophical outlook, he understands what makes consumers tick-and stick." -Lenore Skenazy, syndicated columnist "Loyalty is a key component of the strength of a brand and brand equity, and Passikoff understands loyalty like few others. In this book, he captures the essence of loyalty and branding in a practical way-showing how loyalty drives profitability." -Erich Joachimsthaler, Chairman, Vivaldi Partners "If you want a business book that will make you feel justified, complimented, and comfortable, don't read this. If you want a book to challenge your beliefs about brand marketing right down to the core, you can't afford not to." -John Gaffney, Executive Editor, Peppers & Rogers Group. Bookseller Inventory # B9780470040225

More Information About This Seller | Ask Bookseller a Question 29.

John McKean

Published by John Wiley and Sons Ltd, United Kingdom (2010)

ISBN 10: 0470686200 ISBN 13: 9780470686201

New Hardcover

Quantity Available: 1

From: The Book Depository (London, United Kingdom)

Bookseller Rating: 5-star rating

Add Book to Shopping Basket
Price: US$ 25.01
Convert Currency
Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Item Description: John Wiley and Sons Ltd, United Kingdom, 2010. Hardback. Book Condition: New. 230 x 156 mm. Language: English . Brand New Book. Whether you are a global Fortune 500 organization or a small business Managing Customers Through Economic Cycles show you how to optimize your business s sales and marketing approaches specific to survive and thrive in each economic cycle and transition. The business case for continuing to invest in service and innovation can be compromised by an economic downturn. McKean clearly lays out the case for weathering the economic storm by achieving a careful balance of investment in the areas that truly matter - and continually using data to reinforce the idea that business can be more science than art, after all. - Barbara Higgins, Vice-President, Worldwide Contact Centers, United Airlines John McKean s work has served as practical guide for me and my teammates. I have seen countless examples of businesses managing their customers experience with a short term economic view. If the right principles are employed consistently, as John teaches us, we can create the right emotional experience that delivers growth and loyalty - as well as the improved operating leverage - that are needed in good times and in tough times. Consistency of values and experiences keeps companies from having to be reactionary and short sighted in a down economy. Thanks, John, for another practical lesson. - John Quinn, former Customer Service and Support Executive, Bank of America In good times and bad, forecasting where business is headed is both art and science. As John McKean so eloquently states, marrying data driven analytics with consumer insight is critical for managing through tough economic cycles. This book is a must read for anyone intent on driving greater profitability and consistently out-behaving the competition. - Joni Newkirk, CEO, Integrated Insight, Inc., former SVP, Business Insight Improvement, Walt Disney Parks Resorts John McKean continues his pursuit of the profitable customer through the turbulent world of boom and bust. His book provides valuable insights into how businesses survive and thrive in a volatile economic climate. - Trevor Dukes, Business Systems, WH Smith The rise of customer power coupled with challenging economic conditions demand that organizations leverage the power of the Internet and related technologies to stay relevant to their customers. As John McKean points out in his compelling new book, successful firms have built a core competency in leveraging information technology not only to survive economic transitions but thrive in an ever-changing economy. - Erik Brynjolfsson, Professor, MIT Sloan School and co-author of Wired for Innovation: How Information Technology is Reshaping the Economy It would be hard to name a more relevant or timely topic for sales and marketing today than that of how to cope with economic downturns and upturns, and this is exactly the subject John McKean has insightfully tackled head-on in Managing Customers Through Economic Cycles. - Don Peppers and Martha Rogers, Ph.D., Peppers Rogers Group. Bookseller Inventory # AAH9780470686201

More Information About This Seller | Ask Bookseller a Question 30.

Condition

Binding

Collectible Attributes

Free Shipping

Bookseller Location

  • All Locations

Bookseller Rating

Results (1 - 30) of 51