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Published by McGraw-Hill Education (edition 6), 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: BooksRun, Philadelphia, PA, U.S.A.
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Hardcover. Condition: Fair. 6. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Book
Condition: Good. Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
Hardcover. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: New Legacy Books, Annandale, NJ, U.S.A.
Book
Condition: Good. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations!.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Jenson Books Inc, Logan, UT, U.S.A.
Book
hardcover. Condition: Acceptable. This item is fairly worn, but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, worn corners, bends, tears, small stains, and partial water damage. All pages and the cover are intact, but the dust cover may be missing, if applicable. Pages may include excessive notes and highlighting, but the text is not obscured or unreadable. Satisfaction Guaranteed.
Published by Mcgraw Hill, 2008
ISBN 10: 0071263934ISBN 13: 9780071263931
Seller: medimops, Berlin, Germany
Book
Ausreichend/Acceptable: Exemplar mit vollständigem Text und sämtlichen Abbildungen oder Karten. Schmutztitel oder Vorsatz können fehlen. Einband bzw. Schutzumschlag weisen unter Umständen starke Gebrauchsspuren auf. / Describes a book or dust jacket that has the complete text pages (including those with maps or plates) but may lack endpapers, half-title, etc. (which must be noted). Binding, dust jacket (if any), etc may also be worn.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: One Planet Books, Columbia, MO, U.S.A.
Book
Hardcover. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Book
Condition: very good. Slightly Used Copy.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Byrd Books, Austin, TX, U.S.A.
Book
Hardcover. Condition: very good. In Used Condition.
Published by Mcgraw Hill Higher Education, 2002
ISBN 10: 0071199144ISBN 13: 9780071199148
Seller: Romtrade Corp., STERLING HEIGHTS, MI, U.S.A.
Book
Condition: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery.This item may ship from the US or other locations in India depending on your location and availability.
Published by Mcgraw Hill Higher Education, 2002
ISBN 10: 0071199144ISBN 13: 9780071199148
Seller: SMASS Sellers, IRVING, TX, U.S.A.
Book
Condition: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. We Ship to PO BOX Location also.
Published by The McGraw-Hill Company, 2002
ISBN 10: 0071199144ISBN 13: 9780071199148
Seller: Majestic Books, Hounslow, United Kingdom
Book
Condition: Used. pp. 624.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Campbell Bookstore, Austin, TX, U.S.A.
Book
Condition: very good.
Published by Mcgraw-Hill Professional Auflage: 3. A. (1. August 2002), 2002
ISBN 10: 0071199144ISBN 13: 9780071199148
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Book
Hardcover. Condition: gut. Auflage: 3. A. (1. August 2002). Analysis of services marketing practice and strategy, with business-to- business examples. Third edition. "Services Marketing, 3rd Edition", by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework, the structure of the text offers part openers that sequentially build the model gap by gap. Each part of this book includes multiple chapters with strategies for understanding and closing the critical gaps. Customer behavior, expectations, and perceptions are discussed early in the text to form the basis for understanding services marketing strategy, and the managerial content, in the rest of the text, is framed by the GAPS model. Additionally, the authors continue to refine conceptual frameworks for developing effective services marketing strategy and have incorporated more coverage of the use of technology and business-to-business applications in this edition. Dienstleistungsmanagemen Manfred Bruhn Heribert Meffert In deutscher Sprache. 668 pages.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Wizard Books, Long Beach, CA, U.S.A.
Book
Hardcover. Condition: new. New.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: GoldenDragon, Houston, TX, U.S.A.
Book
Hardcover. Condition: new. Buy for Great customer experience.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Hafa Adai Books, Moncks Corner, SC, U.S.A.
Book
Condition: very good.
Published by Campus Verlag Gmbh, 1992
ISBN 10: 3593344645ISBN 13: 9783593344645
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Book
Hardcover. Condition: gut. 1992. Aufgrund der individuell unterschiedlichen Erwartungshaltungen und -maßstäbe der Kunden bzw. der dort handelnden Personen (zum Beispiel die Mitglieder eines buying-centers oder eines Projektteams beim Kundenunternehmen) sind auch erhebliche Unterschiede in der Auswirkung auf die Wahrnehmung der vom liefernden Unternehmen gebotenen Leistung zu erwarten. So sind beispielsweise Kunden mit einem durchweg hohen Erwartungsniveau weitaus schwieriger zufriedenzustellen als Kunden mit einem niedrigeren Erwartungsniveau. Die Erwartungen eines Kunden im business to business-Marketing können im wesentlichen durch die folgenden Faktoren geprägt werden Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. [Gebundene Ausgabe] Valerie A. Zeithaml (Autor), A. Parasuraman (Autor), Leonard L. Berr ISBN-10 3-593-34464-5 / 3593344645 ISBN-13 978-3-593-34464-5 / 9783593344645 Qualitätsservice Übersetzer J H Rastalsky Maße 228 x 152 mm Einbandart gebunden Kundendienst Kundendienst Assistance Kundenzufriedenheit CRM Customer Relations Customer Relationship Management Dientsleistungen Services Qualitaetsservice Was Ihr Kunden erwarten - was Sie leisten muessen. Der Kunde muß erhalten, was er wuenschen darf Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Der Kunde muss erhalten, was er wünschen darf In deutscher Sprache. 240 pages.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Grumpys Fine Books, Tijeras, NM, U.S.A.
Book
Hardcover. Condition: new. Prompt service guaranteed.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: LibraryMercantile, Humble, TX, U.S.A.
Book
Condition: new.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Book
Hardcover. Condition: new. New. Fast Shipping and good customer service.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Hardcover. Condition: new. New Copy. Customer Service Guaranteed.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Front Cover Books, Denver, CO, U.S.A.
Book
Condition: new.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Hafa Adai Books, Moncks Corner, SC, U.S.A.
Book
Condition: new.
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052ISBN 13: 9780078112058
Seller: Textbooks_Source, Columbia, MO, U.S.A.
Book
hardcover. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).