About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?


Victoria, BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

15 Reasons to Live & Work in Victoria, BC


Take a video tour of our office in British Columbia Play Video




Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

Take a video tour of our office in Dusseldorf Play Video




AbeBooks Subsidiaries:

FillZ Sales Management BookFinder.com ZVAB.com


Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.


Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.


Our Values

Customer Obsession: We are always thinking about our customers (booksellers as well as book-buyers).

Innovation: Can you take a technology and turn it into something tangible that will benefit our customers?

Bias for Action: We value smart, hard-working employees who get things done.

Ownership: We hire employees who can think and work like owners.

High Hiring Bar: When we look at a candidate's resume, we ask: "Is this person a superstar?"

Frugality: We only spend money on things that matter.


Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.

Job Location:

Senior Manager, Software Development

AbeBooks, an Amazon company, connects millions of buyers from more than 200 countries with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Ghandi and signed first editions of A Farewell to Arms.

About the Role

The core of your role is to support, coach, and develop a talented, creative, and engaged team of software developers, systems engineers, web developers, and engineering managers.

The role is the definition of end-to-end ownership, with responsibility for our core e-commerce systems, website operations, and demand generation. The teams you will support own the systems that bring millions of buyers to our six domains and process millions of transactions a year for thousands of sellers; your success will be critical to the success of AbeBooks.

You will work with your peers and senior leaders in the wider Amazon community to integrate with Amazon's systems and services where it allows us to better focus on what differentiates us.


About You

You are an experienced manager-of-managers who thrives on building great teams, delivering great products, and who has deep technical skills. You create a fun, engaging, and productive environment that attracts and retains exceptional engineers and managers. You understand the importance of earning and maintaining the trust of your team, peers, and leaders, and you are consistent in your words and deeds.

You engage with people from every part of the business to seek out opportunities to improve your products and ensure we build the right thing the right way. You drive risk out of projects with every decision and help guide your teams to start with the customer and work backwards.

You consistently raise the bar for your team's performance and the operational excellence of your team's systems. You audit effectively to make the right decisions with limited time and information and you use data to drive your decisions wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.

You always rise to the occasion and never settle.

Basic Qualifications

  • Bachelor's degree in Computer Science, Mathematics, or related field
  • At least eight years of relevant software engineering experience
  • At least three years experience operating mission critical online services
  • At least five years of people management experience, including managing managers
  • Strong written and verbal communication skills

Preferred Qualifications

You will ideally have experience with:

  • Managing systems deployed in multiple data centers across hundreds of servers
  • Working across organizational boundaries, bringing together people with diverse perspectives and experience to deliver great customer experiences
  • Developing distributed, fault tolerant, scalable, and secure systems
  • Building and running online payment systems and with PCI audits
  • Using AWS technologies and with on-premises HW management
  • Java, Linux/Unix, and system administration
  • Managing vendor relationships and contract negotiation
  • Applying statistical analysis techniques

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Customer Support - Technical Support Representative

AbeBooks, an Amazon company, has an opportunity in our Customer Support department for a technical customer support representative. Located on the water in beautiful Victoria, BC, this is a great opportunity for a self-driven, technically-minded candidate who is interested in continuing to develop their project management skills. Your passion for exceptional customer service will be a key asset as you provide a range of support functions to our customer base and drive process improvement throughout the team. You will also put your project management skills to work as you collaborate with product managers to help drive projects that will add value to the CS department and also to our external customer base.

If you love providing an exceptional customer experience through technical support and are passionate about leading projects, then we want to hear from you!

Essential Duties and Responsibilities


  • Answering customer inquiries via telephone and email
  • Performing in depth technical investigations, and well-documented escalations where needed.
  • Driving the development and implementation of new processes to improve the internal/external customer experience in conjunction with Product Managers and Customer Support
  • Developing and delivering effective training on technical and general processes and systems.
  • Communicating effectively within the Customer Support team, technical and development groups, and our communications specialists
  • Switching seamlessly between technical and general customer support roles
  • Championing the customer experience wherever possible

Qualifications

  • 1-2 years experience supporting customers in a technical environment
  • 1 to 2 years of experience in Project Management
  • Ability to troubleshoot technical issues thoroughly and resourcefully
  • Strong communication skills - the ability to move between technical and customer-speak is essential for this position
  • Proven ability to manage concurrent priorities effectively
  • Ability to learn quickly and thrive in an active, ever-changing environment
  • Solid understanding of regular expressions and Oracle SQL, including the ability to manipulate SQL queries and generate reports)
  • Experience troubleshooting Windows operating systems
  • Solid understanding of Microsoft Office Tools - Excel, Word, Powerpoint, etc
  • Proven track record of taking initiative and successfully delivering results

The following qualifications are preferred, but not mandatory:

  • Basic working knowledge of the following:
    • HTML
    • Networking
    • XML
    • Unix
    • API web services

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Network Engineer

AbeBooks, an Amazon company, is seeking a talented, self-directed Network Engineer for a 12-month contract position. Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, strong project & time management skills and has a successful track record of deploying scalable solutions, debugging complex network issues and delivering innovative solutions. The desire and ability to work in a fast paced, collaborative environment is essential.

As a Network Engineer working within the AbeBooks Site & IT Operations team you will:


  • Perform operational and administrative activities for network management including installation, diagnostics, support, and configuration.
  • Effectively monitor performance of network infrastructure and make recommendations for improvements.
  • Configure routers, switches, firewalls, and load balancers, as well as upgrade software on routers, switches, firewalls and load balancers.
  • Troubleshoot and support network hardware and software issues in a fast-paced atmosphere.
  • Help deploy, scale, automate, & maintain our LAN & WAN network infrastructure (physical data center and cloud-based) and Internet connectivity for a 24x7 web based company.
  • Work closely with our internal customers on designs/solutions and take them from concept to production.
  • Create and update our network standards and ensure that the network is deployed to these standards.
  • Perform capacity planning activities to ensure we scale our network ahead of customer demand.
  • Support and educate users on network issues and performance.
  • Create and maintain clear, concise documentation.
  • Help with security audits and investigations
  • Provide on-call support outside of normal business hours

Qualifications

  • A Bachelor's Degree in Computer Science or equivalent experience is required.
  • Candidates should have 2-8 years industry experience in a similar environment.
  • Excellent IP networking fundamentals and extensive experience in the application of IP protocols.
  • In-depth knowledge of and experience with major internet routing protocols; specifically BGP and OSPF
  • Excellent network analysis fundamentals and robust troubleshooting skills.
  • Ability to interact efficiently with peers and customers is required.
  • Comprehensive knowledge of and experience with major network device platforms; specifically Cisco & F5 platforms
  • Past experience and expertise in many of the following protocols & technologies is desired: MPLS, BGP, traffic shaping, Internet circuit configuration

  • Experience designing network and datacenter installations utilizing L2 and L3 protocols

Preferred Qualifications

  • Experience with maintaining multi-site network operations.
  • Experience with the various AWS networking services, such as VPCs, Direct Connect, security groups and ELBs
  • Strong Unix skills
  • Ability to script in Perl, Python, shell, C or C++

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Marketing Specialist, Free Search

This position offers a great opportunity for an insatiable, results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive process and product improvements we have the career you're looking for!

Key responsibilities include, but may not be limited to:

The Marketing Specialist, Free Search is responsible for the planning and execution of the AbeBooks SEO channel globally, working in-conjunction with other Marketing Specialists and Product Managers, including: developing the channel tactics to achieve sales goals, defining any product development requirements and business requirements, running SEO tests, driving the creation of a strong reporting framework; and working closely with merchandising and customer experience teams to maximize sales in the most effective way.


  • Achieve quantitative and qualitative goals set for the free search channel including traffic, sales and efficiency for all AbeBooks web sites.
  • Run SEO experiments and prove the value of our ideas and help scale them up
  • Manage free search traffic and work with the Product Discovery team to optimize conversions.
  • Dive deep on search data to understand performance and trends, perform keyword analysis at scale, translate analytical findings into concise business actions and recommendations.
  • Work in-conjunction with the Marketing Manager to conceive & define a free search product development roadmap and define business requirements for search related product improvements.
  • Continually iterate existing & new product improvements to optimize results.
  • Coordinate with the design and merchandising team on landing page best practices, content direction and static content management.
  • Be on top of current technologies, emerging search engine technology and new developments within the search engine optimization field.

Candidate's Profile should include the following characteristics:

Must Have's

  • You have a degree in a relevant field and/or three or more years of comparable experience.
  • Experience in one or more search marketing channels (paid search, SEO).
  • Solid data analysis skills and ability to identify actionable insights from large datasets
  • Experience extracting data via SQL, data manipulation and generating new insights and reports.
  • Proven track record assuming ownership, moving quickly to implement ideas, and delivering results and in a fast-paced online environment.
  • Ability to drive clear, thoughtful, and comprehensive analyses of marketing programs
  • Proven ability to work closely with technical (software development) teams.
  • Proven track record in managing SEO projects from inception to completion
  • Excellent verbal and written communication skills

Nice to Have's

  • Experience with setting project priorities and champion Online Marketing projects a plus.
  • Experience managing SEO for an eCommerce website.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Internship: Customer Support Representative, France & Germany (m/f)

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

The position (located in Düsseldorf, Germany) is available from June 1st 2015 for six months.


What will your responsibilities be?

During your internship, you will be working on specific tasks and projects for our French and German markets, specifically in the field of Customer Service. You will:

  • Resolve a wide range of different customer issues in French and German by email and phone
  • Create and update online help content, using our Blog-System in French and German
  • Assist with translation of business content from English into French and German
  • Support seller acquisition campaigns and account management

Who are we looking for?

  • University student or recent graduate
  • Profound command of the French and German languages
  • Good English level
  • Excellent communication and organisational skills
  • Very good knowledge of the Internet and e-commerce
  • Good computer skills (MS Office)

AbeBooks provides competitive salaries and great perks.

We appreciate your interest in AbeBooks!

By submitting your resume and application information, you authorize Amazon.com to transmit and store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates. For full information on how Amazon stores and processes your personal data, please click here.

Account Manager

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? AbeBooks is looking for dedicated and energetic people who share the same enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

The Abebooks Europe GmbH is looking for a highly motivated and experienced individual who thrives in an extremely customer focused and data driven. As an Account Manager UK you will drive new bookseller recruitment, conduct regular business analysis and reporting, and work to grow and expand our business building long-term relationships with our top booksellers with a particular focus on the UK market segment. You will partner with technology, product and many other teams to improve performance and drive excellent customer experiences.

This is a temporary position for a period of 12-15 months, available from July 1st, 2015. The job is located in Düsseldorf, Germany.


Key responsibilities:

  • Prospecting and acquiring new booksellers to meet or exceed quarterly goals, understanding and utilizing CRM tools such as SalesForce.com to track all pertinent account information and sales progress
  • Analyzing and driving metrics for the success and quality of the sellers in your portfolio.
  • Create and execute plans working to achieve quarterly and annual Account Management goals related to inventory, pricing, delivery and customer experience.
  • Preparing and delivering monthly business reviews regarding progress and state of health for your portfolio of booksellers.
  • Managing the seller relationship by championing the seller's needs at AbeBooks.
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Partner with product managers to drive improvements to bookseller facing products and services as well as sales and account management tools.
  • Collaborate with marketing and merchandizing teams on joint initiatives to promote our booksellers' inventory to our worldwide customer base
  • Some travel may be required.

Qualifications:

  • University Degree
  • Excellent command of the English language on a native speaker level
  • Highly analytical skills with a proven ability to make data driven decisions
  • First experience in Sales and Account management, in an analytical environment, preferably e-commerce
  • Experience prospecting, qualifying, and cold-calling companies
  • Strong communication skills
  • Ability to manage small-to-medium-sized projects end to end
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions

Preferred qualifications:

  • Experience using CRM tool
  • Fluency in other languages
  • SQL knowledge
  • Knowledge of ecommerce and the book industry

At AbeBooks Europe GmbH, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

By submitting your resume, you consent to the storage of your data for the purpose of determining your suitability for this and future job offer/s in the global Amazon Corporate HR database that is currently being conducted in the U.S., agrees.

Manager, Responsable des Relations Publiques France

AbeBooks recherche une personne créative, engagée et analytique pour le rôle de Responsable des Relations Publiques. Nous recherchons un professionnel des relations publiques expérimenté avec des références solides de couverture médiatique en France.

Le poste se situe dans les bureaux européens d'AbeBooks à Düsseldorf, en Allemagne. Vous aurez des responsabilités managériales au niveau commercial et de la gestion de personnes, pour les équipes Marketing et Relations Publiques européennes. Vous travaillerez en étroite collaboration avec l'équipe Relations Publiques de notre siège situé à Victoria, BC, au Canada.

Le candidat idéal doit être capable de penser et d'agir à la fois stratégiquement et tactiquement afin d'accroître la notoriété d'AbeBooks auprès de nos clients passionnés de livres.

Le candidat doit être capable de prendre des risques mesurés, de proposer des idées innovantes et les transformer en campagnes structurées, et posséder un répertoire fourni de contacts de journalistes couvrant une grande variété de médias.


Principales responsabilités

  • Concevoir et mettre en oeuvre la stratégie des relations publiques pour notre site français AbeBooks.fr et nos autres marques européennes
  • Créer l'actualité et proposer des idées créatives pour assurer une présence continue de nos marques dans les médias en France et dans le reste de l'Europe
  • Etablir et développer d'excellentes relations avec les médias et les blogueurs clés
  • Briefer et former les responsables de catégories pour leur permettre d'agir en tant que porte-parole d'AbeBooks auprès des médias
  • Analyser rapidement de grandes quantités de données afin de créer des sujets de relations publiques actuels et intéressants
  • Créer des infographies et des vidéos destinées aux réseaux sociaux et aux médias
  • Travailler de manière dynamique en coordination avec diverses équipes pour concevoir les meilleures initiatives de relations publiques
  • Préparer et implémenter une stratégie de relations publiques pour le lancement des nouveaux produits, services et fonctionnalités
  • Rédiger, corriger et modifier les communiqués de presse et les annonces aux médias. Créer et mettre à jour le matériel de communication de manière proactive, ainsi que le contenu du site AbeBooks.fr
  • Diriger l'équipe de Merchandising et Relations Publiques en termes de suivi des performances et de développement de carrière.

Qualifications requises

  • Excellentes compétences de communication orale et écrite, en français et en anglais
  • Connaissance approfondie du paysage médiatique français
  • Niveau Licence/Bachelor
  • Minimum de 4 ans d'expérience dans une agence de relations publiques ou en interne
  • Expérience dans la création de contenu pour les médias sociaux, notamment Facebook, Twitter, YouTube et les blogs
  • Sens tactique. Doit connaître l'actualité des médias et du site d'AbeBooks afin de marier les deux à court terme et obtenir le meilleur bénéfice au niveau des relations publiques
  • Sens stratégique. Doit veiller à ce que l'activité des relations publiques soit performante par rapport aux objectifs chiffrés et à transmettre les messages clés
  • Références solides de relations directes avec les médias et de création d'articles dans une grande variété de médias
  • Expérience dans la formation aux médias
  • Expérience en gestion et communication de crise du point de vue des médias et en tant que client
  • Connaissance du commerce de détail et du commerce en ligne en France
  • Expérience en management et évaluation de la performance

Qualifications complémentaires

  • Passion des livres et un intérêt particulier pour la littérature française
  • Grande créativité. Capacité à avoir des idées étonnantes et à les exécuter impeccablement
  • Proactivité extrême. Capacité à prendre des responsabilités et à faire bouger les choses
  • Grande organisation et aptitude à gérer plusieurs tâches / projets simultanément
  • Forte motivation et volonté de travailler avec plusieurs équipes exigeantes
  • Capacité à analyser les données et à les utiliser de manière intelligente pour créer des histoires dignes d'intérêt qui peuvent augmenter la notoriété des marques
  • Capacité à gérer des budgets et à fournir des rapports clairs, axés sur les résultats
  • Capacité à influencer et à gagner la confiance des dirigeants dans entreprises et d'autres intervenants clés
  • Connaissances linguistiques en allemand, italien ou espagnol

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

Director, Finance

AbeBooks.com, an Amazon company, is looking for a results-driven Finance Director to head the Finance team at our headquarters in Victoria, British Columbia, Canada. This position will be a critical finance partner to the business, responsible for driving growth, cost out and operational initiatives and will report directly into the CEO of AbeBooks. The successful candidate will completely own the AbeBooks and subsidiaries P&L, will lead across many diverse finance and business functions and will actively manage the top and bottom line health of this business. This individual will provide strategic guidance and decision support in this internationally operating online business. You will also collaborate closely with your peers at Amazon to share best practices and to coordinate companywide initiatives.


Key responsibilities:

  • Lead, mentor and continue to develop an experienced finance team in two locations (Headquarter in Victoria, BC and Düsseldorf, Germany)
  • Lead all tax and financial audits of the business in close cooperation with central Amazon teams
  • Lead generation of monthly and annual financials including consolidation into Amazon finance team
  • Coordinate key company-wide tax and legal topics with Amazon's central in Seattle
  • Leading ad hoc financial analyses and new business development deals
  • Leading and participating as the key finance stakeholder in cross functional teams
  • Managing the reporting on weekly financial and operational performance metrics
  • Driving long and short term financial planning
  • Provide direction and mentoring to finance team members
  • Driving cross-business analytic projects for senior management, with financial modeling, data mining and presentation support
  • Creating, improving, and maintaining long-term strategic finance models including market segment share analysis, P&L expectations, and cash flow analysis with sensitivities.

Basic qualifications:

  • BA/BS required
  • At least 10+ years of corporate accounting/finance experience, include experience as a small to mid-sized company CFO, or a Director of Finance in a large company
  • 3+ years of experience managing people

Preferred qualifications:

  • MBA preferred
  • Strong analytic, financial modeling and reporting skills required
  • MS in Finance or other quantitative areas preferred
  • Experience in an e-commerce business environment
  • Excellent written and verbal communication skills
  • Experience in Cognos, Essbase, Oracle etc.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Customer Service Representative Germany

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon.com? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you! The position (located in Düsseldorf, Germany) is available from May 1, 2015.

What will be your responsibilities?

  • Provide qualified and efficient customer support for German and English language buyers and sellers by email and telephone
  • Update and create templates used for answering German and English language client enquiries
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support our technical team in the areas of file uploads, conversions and other technical escalations
  • Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our German market segment
  • Support updates of help pages and Customer Service documentation
  • Support Seller acquisition campaigns and account management
  • Work on specific tasks and projects for our German market segment in the fields of Customer Service
  • Translation of business content from English into German

What are we looking for?

  • Profound command of the German language on a native speaker level, spoken and written
  • Advanced level in both spoken and written English
  • Proficient computer skills, and knowledge of the Internet and eCommerce.
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment.
  • Team player with the ability to generate enthusiasm among team members.
  • Proven track record in strong, effective, written and verbal communications.
  • Superior organizational skills, attention to detail and ability to prioritize.
  • Ability to handle challenging customers and achieve customer satisfaction wherever possible.
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Comfortable working in a metrics-driven environment

Preferred Qualifications:

  • Customer and/or Technical Support experience
  • Tutoring or training experience
  • Knowledge of SQL and/or HTML
  • Experience in Sales and Account Management
  • Additional languages would beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Customer Service Representative Italy

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon.com? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you! The position (located in Düsseldorf, Germany) is available from May 1, 2015.

What will be your responsibilities?

  • Provide qualified and efficient customer support for Italian and English language buyers and sellers by email and telephone
  • Update and create templates used for answering Italian and English language client enquiries
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support our technical team in the areas of file uploads, conversions and other technical escalations
  • Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our Italian market segment
  • Support updates of help pages and Customer Service documentation
  • Support Seller acquisition campaigns and account management
  • Work on specific tasks and projects for our Italian market segment in the fields of Customer Service
  • Translation of business content from English into Italian

What are we looking for?

  • Profound command of the Italian language on a native speaker level, spoken and written
  • Advanced level in both spoken and written English
  • Proficient computer skills, and knowledge of the Internet and eCommerce.
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment.
  • Team player with the ability to generate enthusiasm among team members.
  • Proven track record in strong, effective, written and verbal communications.
  • Superior organizational skills, attention to detail and ability to prioritize.
  • Ability to handle challenging customers and achieve customer satisfaction wherever possible.
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Comfortable working in a metrics-driven environment

Preferred Qualifications:

  • Customer and/or Technical Support experience
  • Tutoring or training experience
  • Knowledge of SQL and/or HTML
  • Experience in Sales and Account Management
  • Additional languages would beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Category Merchant Manager

The AbeBooks Sales and Account Management team is looking for a highly motivated and experienced individual who thrives in an extremely customer focused and data driven environment to join our team in Victoria, BC. As an Account Manager you will drive new bookseller recruitment, conduct regular business analysis and reporting, and work to grow and expand our business building long-term relationships with our top booksellers. You will partner with technology, product and many other teams to improve performance and drive excellent customer experiences.

This position's main duties will include but not be limited to:

  • Prospecting and acquiring new booksellers to meet or exceed quarterly goals for quantity and quality of sellers recruited, inventory added and topline performance.
  • Understanding and utilizing CRM tools such as SalesForce.com to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.
  • Analyzing and driving metrics for the success and quality of the sellers in your portfolio. Create and execute plans working to achieve quarterly and annual Account Management goals related to inventory, pricing, delivery and customer experience.
  • Preparing and delivering monthly business reviews regarding progress and state of health for your portfolio of booksellers.
  • Managing the seller relationship by championing the seller's needs at AbeBooks. Building strong communication channels at all levels, setting proper expectations, providing clear status communications, and managing toward a growth plan.
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Partner with product managers to drive improvements to bookseller facing products and services as well as sales and account management tools.
  • Collaborate with marketing and merchandizing teams on joint initiatives to promote our booksellers' inventory to our worldwide customer base
  • Some travel may be required.

Qualifications:

The ideal candidate will have the following qualifications:

  • University Degree and work experience in an analytical environment, preferably ecommerce
  • Highly analytical with a proven ability to make data driven decisions
  • 2+ years Sales and Account management experience
  • Experience prospecting, qualifying, and cold-calling companies
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions
  • Open minded with a "hands-on" attitude"

Preferred Qualifications:

The following qualifications are preferred but not required:

  • Experience using CRM tools.
  • Product/ project management skills.
  • Ability to thrive in an ambiguous environment.
  • SQL knowledge
  • Knowledge of ecommerce and the book industry
  • Fluency in other languages

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Senior Product Manager, Product Discovery & Conversion

"When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product" - Jeff Bezos

AbeBooks is seeking a Product Manager to lead a team of product managers and UX designers responsible for driving innovation and advocating on behalf of our customers. Based in Victoria BC you and your team will drive AbeBooks' customer experience for product discovery through search, browse and merchandising across all the devices customers use to interact with our services.

Working closely with our world-class technology team, you will drive a suite of products and services to help our customers discover the most relevant offers from our sellers. You will be responsible for current and future innovations across multiple platforms, devices, and media types (website, mobile devices, social media, apps, email etc.).

Key Job Responsibilities:

As the primary customer experience champion for AbeBooks and our other brands, you will relentlessly advocate for the customer and ensure their voice is heard throughout the company. You will shape the direction of customer experience improvement projects across the organization and set the tempo for defect reduction through continuous improvement. You will drive accountability across your team in order to deliver large-scale, high-visibility, high-impact projects and you will lead by example, being just as passionate about operational performance and predictability as you are about all other aspects of the customer experience. You will plan and execute analysis that results in meaningful customer experience enhancements to product discovery (search, browse, and merchandising) on all relevant devices. You will partner with key stakeholders to develop the vision and strategy for the customer experience on our platforms, define product roadmaps based on this strategy, and present and defend your recommendations to senior management.

Basic Qualifications:

  • 5+ years product development experience in technology companies
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Successful track record in working closely with engineering teams to deliver on aggressive schedules.
  • Strong analytical and quantitative skills
  • Strong knowledge of SQL; ability to extract, manipulate and structure data
  • Demonstrated ability to ship products that deliver great customer experiences.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience in software development, familiar with Scrum, Kanban, or other Agile methodologies.
  • Diverse work experience/background
  • A passion for customer experience combined with business curiosity and a strategic viewpoint
  • French, German, Italian, or Spanish language skills

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

Customer Service Representative - ZVAB.com

AbeBooks Europe GmbH, an Amazon company, is looking for an experienced Customer Support Representative to join its European support team for the German language market segment. This position is based at the European office in Dusseldorf, Germany. AbeBooks runs seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

Your Responsibilities:

The Customer Service Representative is supporting ZVAB.com and AbeBooks customers (both buyers and sellers) in a timely manner and qualified way by email and telephone. The goal of this position is to continuously improve the customer experience and build and maintain customer satisfaction by offering superior services and support.


Your Main Activities:

  • Provide qualified and efficient customer support for German language sellers and buyers (ZVAB and AbeBooks) by email and telephone
  • Support the technical team in the areas of file uploads, conversions and other technical escalations, provide seller support for HomeBase software
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support updates of help pages, templates for standard inquiries, text modules for seller retention and Customer Service documentation
  • Provide feedback to improve the marketplace based on daily contact with customers
  • Work closely together with the Sales & Account Management and Marketing team to co-ordinate and support special buyer and seller initiatives for both ZVAB and AbeBooks

Your Profile:

  • Excellent oral and written communication skills
  • Strong command of the German language, advanced level in English
  • High online affinity and experience in the field of e-commerce
  • Strong computer skills (e.g. Excel, Word, Outlook) and high technological affinity
  • Several years work experience in the field of customer service
  • Open minded, a "hands-on" attitude and the ability to work under high pressure
  • Strong troubleshooting and problem solving attitude
  • Effective time management and the ability to prioritize tasks for maximum productivity
  • Used to work in a metrics-driven environment

Preferred Qualifications:

  • Knowledge of SQL and/or HTML
  • Experience in Sales and Account Management
  • Tutoring or training experience
  • Additional languages are beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

UI/UX Designer

The AbeBooks UX team is seeking a junior User Experience Designer to help build customer experiences that have the right balance of elegance, simplicity and functionality. As an established ecommerce brand and subsidiary of Amazon working at AbeBooks is a unique opportunity to learn from the best in a friendly, collaborative environment and develop your skills and knowledge.

You will learn, embrace, and extend our User Experience Design to take our products to the next level. As a key member of our agile team you'll tackle a wide array of challenges including:

  • Representing and advocating on behalf of end users at all times
  • Working closely with our product managers to transform business requirements into well-articulated functional requirements
  • Documenting detailed user flows, creating wireframes and other visual assets
  • Providing direction and feedback to a diverse team of programmers
  • Communicating with other stakeholders in the company to facilitate knowledge transfer and continuously improve our products
  • Iterating designs to meet changing requirements

Must haves:

  • Proven track record building quality online experiences
  • Talent for communicating ideas visually
  • Experience working in an agile environment
  • Experience working directly with software developers
  • Leadership experience

Bonus points:

  • Background in visual design
  • Experience formalizing processes associated with user experience design
  • Passion for reading and book culture
  • Ability to prototype functionality in HTML/CSS/JavaScript
  • Experience building products with front-end frameworks like Bootstrap
  • Knowledge of web browsers, their limitations and best practices associated with building web based interfaces

If you're interested in joining the team, please send us your cover letter, resume, and a link to your portfolio. We will diligently evaluate if you're a potential fit and contact you. We will then discuss our hiring process in details, and set it in motion. We're looking forward to have you as a part of the team!

We appreciate your interest in AbeBooks!

Software Development Manager, Search

Do you love technology? Do you have great interpersonal and communication skills? Do you live to build and support great software teams? Do you enjoy mentoring smart engineers into leadership roles? Do you thrive in a fast paced e-commerce environment? If the answer is yes please read on.

AbeBooks, an Amazon company, is seeking a talented, self-directed Software Development Manager to lead the team responsible for building and operating our search systems. This is at the heart of what we do and allows customers to explore hundreds of millions of listing that are updated tens of millions of times a day by sellers from around the world. If you have an unbridled passion for technology and a can-do attitude, along with a strong track record of delivering superior software, then we want to talk to you!


Responsibilities:

  • Becoming a domain expert for your team's products, features and technology
  • Hiring, developing, and motivating a great engineering team
  • Contributing to the technical vision, strategy, and product roadmap for your team
  • Recognizing and removing technical, organizational and project roadblocks for your team
  • Proposing and implementing new features and system improvements
  • Developing relationships within AbeBooks and Amazon to support your team′s activities
  • Prioritizing the work of your team, and building product timelines and roadmaps

It is a challenging job and we're looking for an amazing person to fill it. We are seeking someone who is passionate about providing great leadership and who possesses deep technical skills. Someone who is comfortable resolving ambiguity and making the right choices to deliver great software on time, someone who can help their team find the right balance between business necessity, invention, and technical and operational excellence.

Qualifications:

  • 5+ years experience in Software development
  • 2+ years as a Development Manager or Team Lead
  • BS/MS degree in Computer Science or equivalent
  • Demonstrated passion for customer experience and usability
  • Strong verbal and written communication skills and demonstrated technical leadership
  • Experience in the development and architecture of distributed/scalable/fault tolerant systems
  • Ability to handle multiple competing priorities in a fast-paced, results driven environment
  • Familiar with Linux (Or Unix) environment
  • Experience in testing and a passion for producing high quality code
  • Understanding of relational databases, relational modeling and SQL (Oracle/MySQL)
  • Agile practices and methodologies such as Test Driven Development and Scrum
  • An understanding of OO design patterns and programming
  • Proficiency with client side technologies and best practices (XHTML/JavaScript/CSS)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

International Opportunities at AbeBooks


About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Knowing the latest technologies is essential but our long-term goal is always tangible products.

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.


Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java 5/6, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.

Read about AbeBooks being named one of Canada's Top 100 Employers AbeBooks is one of Canada's Top Employers For Young People AbeBooks - one of Canada's Top 100 Employers