Careers at AbeBooks

Job Description:

The successful candidate will have the following qualifications and competencies:

• 3-5 years' experience in an HR Generalist role, ideally with a focus on recruitment.
• A strong understanding of provincial and national employment standards, privacy and health and safety legislation.
• Experience working with management to make strategic decisions surrounding hiring, onboarding, training, performance management and terminations, and a passion for executing those plans in a timely fashion.
• An understanding of payroll and benefit best practices.
• A relentless desire to quickly and discreetly work to resolve employee concerns.
• Exceptional communication skills and a commitment to confidentiality.
• Experience immigrating international employees.
• An understanding of change management theories and the ability to implement new programs internationally.

Experience with the following would also be beneficial:

• Experience with Microsoft Access and PeopleSoft.
• Knowledge of e-commerce.
• Experience working with technical and non-technical employees.
• The ability to travel to our European office 3-6 weeks per year.
• A passion for executing exceptional social and charity events.
• A CHRP designation would be an asset.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

Job Description:

Key responsibilities include, but may not be limited to:

• You create best-of-breed, revenue-driving content for our website, social media and/or email channel: relevant, timely, on-brand, and targeted to the right audience. You ensure that merchandising pages and/or emails are thorough, accurate, up-to-date, and engaging.
• You understand the needs of the various AbeBooks customers in general, and you approach projects and solve problems from a customer-centered perspective. You always start with the customer in mind. In your merchandising approach service plays an important role. You propose new service offers to our customers - especially in the Rare & Collectible area.
• You are knowledgeable and curious about the books for sale on AbeBooks, and about our booksellers. You are focused on the Rare & Collectible inventory for sale on AbeBooks web sites. You understand the full range of merchandising vehicles available to you, including social media, and you know when each one is most appropriate to use.
• You use data, analysis, best practices and industry knowledge to drive your decisions.
• An expert in Internet trends and an experienced online shopper, you will be working in html on a daily basis. You need a love for detail, and a keen eye for identifying and fixing errors.

The role involves:

• Analyzing data on customer behavior and purchase trends.
• Developing and suggesting merchandising approaches for different customer groups.
• Writing strong content for on-site merchandising, including irresistible call-to-actions.
• Creating and editing content pages using Dreamweaver, Photoshop, Word press and other technology.
• Creating concise and compelling content for emails.
• Providing quality assurance on content pages and emails.
• Managing and developing the Facebook communities or other social media measures.
• Creating must-read blog content showing our passion for rare and collectible books.

Candidate's profile should include the following characteristics:

Must-Haves:

• You have an understanding and empathy for AbeBooks' business objectives.
• You continually balance customer objectives with business objectives, advocating for the customer without sacrificing the needs of the business.
• You understand how to measure and influence the key business drivers for your merchandising (for example, bounce rate, click-through, conversion etc).
• You regularly test different approaches to content and service offers distributed on-site, through social media channels and/or email campaigns. You create and carefully analyze, act on, and share the results.
• You understand the benefits and limitations of the AbeBooks marketplace, and how to achieve optimal results within that business model.
• You use and develop scalable solutions that don't reinvent the wheel. You advocate for automation where appropriate.
• You have a good knowledge of books, bookselling, authors and publishers.
• You have HTML coding and image editing experience.
• Ability to think both strategically and tactically. Comfortable doing both kinds of work.
• Commitment to providing a world-class customer experience.
• You are able to work and produce flawless content in Spanish and Italian. You have solid English language skills.

Nice-to-Haves:

• Ecommerce experience.
• Knowledge of the rare book market.
• Experience with WebAnalytics tools.
• Basic SQL knowledge (ability to manipulate queries and analyze sets of data).
• Experience in delivering engaging Facebook content on behalf of a business or organization.
• Experience in blogging, and using Twitter, YouTube and other social media channels.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

Job Description:

This position's main duties will include but not be limited to:

• Manage and support key accounts to improve their performance and sales
• Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
• Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
• Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
• Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
• Cooperate with our product managers or drive directly initiatives to continuously improve our seller facing products and sales and account management tools
• Drive initiatives to create and align best practices within the North American team as well as with the European team
• Coordinate communication with the bookseller community
• Coordinate the organization of 1-2 events and or book fairs per year
• Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
• Closely cooperate with Customer Support department to improve customer experience for buyers and sellers
• Continuously improve the customer experience and build and maintain customer satisfaction

Must Have's:

• University Degree and work experience in an analytical environment, e-commerce, account management or project management.
• Excellent Analytical skills, very good Excel knowledge
• Strong communication skills, written and oral
• Ability to manage small-to-medium-sized projects end to end
• Ability to work in a busy environment and to coordinate activities among different departments
• Strong bias for action, ability to prioritize and excellent time-management skills
• Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
• Open minded with a "hands-on" attitude"

Nice to Have's:

• SQL knowledge
• Knowledge of ecommerce and the book industry

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

KEY ACCOUNTABILITIES:

• Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming buyer e-mail and telephone support requests.
• Continuously build and maintain a comprehensive working knowledge of all company related products and services.
• Conduct technical investigations, document web site problems and Customer issues, and help prioritize tasks based on severity and importance.
• Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines.
• Communicate daily issues, solutions and recommended changes to improve the customer experience with clients, staff and other departments within the company.
• Act on opportunities to help Customers buy and sell more books.
• Continually seeks opportunities to increase customer satisfaction.
• Any other duties as may be assigned to you by AbeBooks from time to time.

QUALIFICATIONS:

• Proficient computer skills, and intermediate knowledge of the Internet and E-commerce.
• Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
• Adaptable Customer Service skills with the ability to understand customer needs through good assessment.
• Team player with the ability to generate enthusiasm among team members.
• Proven track record in strong, effective, written and verbal communications.
• Superior organizational skills, attention to detail and ability to prioritize.
• Highly motivated and ambitious with an entrepreneurial attitude.
• Ability to handle challenging Customers and achieve customer satisfaction wherever possible.
• Ability to handle multiple tasks while maintaining a high level of quality and accuracy.

The following qualifications are preferred, but not mandatory:

• High School diploma or equivalent
• Customer and/or Technical Support experience
• Excellent phone and typing skills
• Ability to speak and write in another language (e.g. Spanish, Japanese, Chinese, etc.)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

Key responsibilities include, but may not be limited to:

The Marketing Specialist, Search is responsible for the strategy, planning and execution of the AbeBooks Free & Paid Search channel globally, working in-conjunction with other Marketing Specialists and Product Managers, including: developing the channel strategies and tactics to achieve sales goals, defining any product development requirements and business requirements, driving the creation of a strong reporting framework; and working closely with engineering and creative teams to maximize sales in the most effective way.

• Achieve quantitative and qualitative goals set for the free & paid search channel including sales, traffic and level of efficiency.
• Manage the Free Search traffic including making recommendations to the merchandising team, monitoring, day-to-day tasks and ensuring that the service provided meets the high quality standards of AbeBooks.
• Have the ability to dive deep on Search data to understand changes in performance and trends, to translate analytical findings into concise business actions and recommendations.
• Work in conjunction with the Marketing Specialist, Pay-per-click on the day-to-day management of the Paid Search channel including bid adjustments, writing ad copy & campaign management.
• Work with the Customer Experience Team to drive product improvements for free & paid search entry-page customer experience across all web sites.
• Coordinate with the design and merchandising team on landing page best practices, content direction and static content management.
• Propose and develop a reliable, efficient and actionable set of KPIs to be used within the Marketing Team and to be distributed to the Senior Management Team on a periodical basis.
• Be on top of current technologies, emerging search engine technology and new developments within the search engine optimization field.

Basic Qualifications:

• You have a degree in a relevant field and/or two more years of comparable experience.
• Experience in one or more Online Marketing channels (affiliates, search, email, social media).
• You are adept at retrieving and analyzing data to answer business questions and deliver results.
• You must thrive on solving problems, improving processes, and increasing efficiencies.
• You communicate clearly and effectively across all levels of the organization.
• You juggle multiple competing priorities simultaneously with apparent ease and make things happen in a fast-paced, dynamic environment.
• You have experience extracting data via SQL and data manipulation.
• Your precise attention to detail and innate desire for excellence is infectious to those around you.
• You have strong analytical and quantitative skills and are a metrics driven decision maker.
• Your technical and business savvy allow you to interface with all levels and disciplines within the organization and get things done.
• You have proficient computer skills including intermediate to advanced knowledge of Excel, and intermediate knowledge of the Internet and E-commerce.
• You have an absolute passion for ensuring a world-class Customer Experience.
• You are business minded, with the ability to rationalize cost and benefit of projects.
• You are technically oriented, with an understanding of system limitations or requirements that will assist in producing strong, efficient and workable product suggestions.

Preferred Qualifications:

• You are fluent in a second language of French, German, Italian, or Spanish.
• You have experience working with a technical development team.
• You have experience with setting project priorities, and championing Online Marketing Projects.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks.

KEY ACCOUNTABILITIES:

• Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming e-mail and telephone support requests.
• Continuously build and maintain a comprehensive working knowledge of all company related products and services.
• Conduct technical investigations, document web site problems and Customer issues, and help prioritize tasks based on severity and importance.
• Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines.
• Communicate daily issues, solutions and recommended changes to improve the customer experience with clients, staff and other departments within the company.
• Act on opportunities to help Customers buy and sell more books.
• Continually seeks opportunities to increase customer satisfaction.
• Any other duties as may be assigned to you by AbeBooks from time to time.

QUALIFICATIONS:

• Proficient computer skills, and intermediate knowledge of the Internet and E-commerce.
• Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
• Adaptable Customer Service skills with the ability to understand customer needs through good assessment.
• Team player with the ability to generate enthusiasm among team members.
• Proven track record in strong, effective, written and verbal communications.
• Superior organizational skills, attention to detail and ability to prioritize.
• Highly motivated and ambitious with an entrepreneurial attitude.
• Ability to handle challenging Customers and achieve customer satisfaction wherever possible.
• Ability to handle multiple tasks while maintaining a high level of quality and accuracy.

The following qualifications are preferred, but not mandatory:

• Relevant university degree and/or 2+ years relevant work experience
• Customer and/or Technical Support experience
• Tutoring or training experience
• Excellent typing skills
• Some knowledge of SQL
• Ability to speak and write in another language (e.g. Spanish, Japanese, Chinese, etc.)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

The successful candidate will have the following qualifications:

• Experience developing with Java 5/6
• Solid understanding of OOD/OOP
• BS/MS degree in Computer Science or equivalent
• Solid background in algorithms and data structures
• Excellent communication skills
• Able to learn quickly and dive deeply to diagnose the root cause of problems

Understanding of the following would also be beneficial:

• Ecommerce
• Information retrieval and search
• Relational databases and SQL
• Maven, Spring, Hibernate, JDBCTemplate, Camel, JMS, JMX, HTML, AJAX, JavaScript, Tomcat
• Service-oriented architectures
• Agile practices and methodologies such as Test Driven Development and Scrum

At AbeBooks, we are passionate about serving our customers, solving hard problems, and creating great products. In order to get a better idea of what makes you awesome, we encourage you to provide short answers to the following optional questions as part of your application:

• Tell us about the system you are most proud to have worked on (inside or outside of work) and your role in its development.
• What from your previous experience do you think will allow you to thrive in this role?
• What has been the best thing you have done for your customers?

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks

Qualifications

• 3+ years experience developing with Java 5/6, with a solid understanding of OOD/OOP
• 3+ years developing high performance, high availability and scalable applications using technologies such as JMS, Spring, caching tiers, relational databases etc.
• BS/MS degree in Computer Science or equivalent
• Solid experience of testing and a passion for producing high quality code
• Solid background in algorithms and data structures
• Solid understanding of relational databases and SQL
• Excellent communication skills and the ability to work collaboratively in a cross-functional team to create exceptional value
• Familiar with Linux (Or Unix) environment
• Able to learn quickly and dive deeply to diagnose the root cause of problems
• Able to develop code independently or as part of a pair programming team

Experience with the following would also be beneficial:

• Ecommerce
• Information retrieval and search
• Relational databases and SQL
• Maven, Spring, Hibernate, JDBCTemplate, Camel, JMS, JMX, HTML, AJAX, JavaScript, Tomcat
• Service-oriented architectures
• Agile practices and methodologies such as Test Driven Development and Scrum

At AbeBooks, we are passionate about serving our customers, solving hard problems, and creating great products. In order to get a better idea of what makes you awesome, we encourage you to provide short answers to the following optional questions as part of your application:

• Tell us about the system you are most proud to have worked on (inside or outside of work) and your role in its development.
• What from your previous experience do you think will allow you to thrive in this role?
• What has been the best thing you have done for your customers?

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks