About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?


Victoria, BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

15 Reasons to Live & Work in Victoria, BC


Take a video tour of our office in British Columbia Play Video




Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

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AbeBooks Subsidiaries:

FillZ Sales Management BookFinder.com ZVAB.com


Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.


Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.


Our Values

Customer Obsession: We are always thinking about our customers (booksellers as well as book-buyers).

Innovation: Can you take a technology and turn it into something tangible that will benefit our customers?

Bias for Action: We value smart, hard-working employees who get things done.

Ownership: We hire employees who can think and work like owners.

High Hiring Bar: When we look at a candidate's resume, we ask: "Is this person a superstar?"

Frugality: We only spend money on things that matter.


Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.

Job Location:

UI/UX Designer

The AbeBooks UX team is seeking a junior User Experience Designer to help build customer experiences that have the right balance of elegance, simplicity and functionality. As an established ecommerce brand and subsidiary of Amazon working at AbeBooks is a unique opportunity to learn from the best in a friendly, collaborative environment and develop your skills and knowledge.

You will learn, embrace, and extend our User Experience Design to take our products to the next level. As a key member of our agile team you'll tackle a wide array of challenges including:

  • Representing and advocating on behalf of end users at all times
  • Working closely with our product managers to transform business requirements into well-articulated functional requirements
  • Documenting detailed user flows, creating wireframes and other visual assets
  • Providing direction and feedback to a diverse team of programmers
  • Communicating with other stakeholders in the company to facilitate knowledge transfer and continuously improve our products
  • Iterating designs to meet changing requirements

Must haves:

  • Proven track record building quality online experiences
  • Talent for communicating ideas visually
  • Experience working in an agile environment
  • Experience working directly with software developers
  • Leadership experience

Bonus points:

  • Background in visual design
  • Experience formalizing processes associated with user experience design
  • Passion for reading and book culture
  • Ability to prototype functionality in HTML/CSS/JavaScript
  • Experience building products with front-end frameworks like Bootstrap
  • Knowledge of web browsers, their limitations and best practices associated with building web based interfaces

If you're interested in joining the team, please send us your cover letter, resume, and a link to your portfolio. We will diligently evaluate if you're a potential fit and contact you. We will then discuss our hiring process in details, and set it in motion. We're looking forward to have you as a part of the team!

We appreciate your interest in AbeBooks!

Software Development Manager, Search

Do you love technology? Do you have great interpersonal and communication skills? Do you live to build and support great software teams? Do you enjoy mentoring smart engineers into leadership roles? Do you thrive in a fast paced e-commerce environment? If the answer is yes please read on.

AbeBooks, an Amazon company, is seeking a talented, self-directed Software Development Manager to lead the team responsible for building and operating our search systems. This is at the heart of what we do and allows customers to explore hundreds of millions of listing that are updated tens of millions of times a day by sellers from around the world. If you have an unbridled passion for technology and a can-do attitude, along with a strong track record of delivering superior software, then we want to talk to you!


Responsibilities:

  • Becoming a domain expert for your team′s products, features and technology
  • Hiring, developing, and motivating a great engineering team
  • Contributing to the technical vision, strategy, and product roadmap for your team
  • Recognizing and removing technical, organizational and project roadblocks for your team
  • Proposing and implementing new features and system improvements
  • Developing relationships within AbeBooks and Amazon to support your team′s activities
  • Prioritizing the work of your team, and building product timelines and roadmaps

It is a challenging job and we′re looking for an amazing person to fill it. We are seeking someone who is passionate about providing great leadership and who possesses deep technical skills. Someone who is comfortable resolving ambiguity and making the right choices to deliver great software on time, someone who can help their team find the right balance between business necessity, invention, and technical and operational excellence.

Qualifications:

  • 5+ years experience in Software development
  • 2+ years as a Development Manager or Team Lead
  • BS/MS degree in Computer Science or equivalent
  • Demonstrated passion for customer experience and usability
  • Strong verbal and written communication skills and demonstrated technical leadership
  • Experience in the development and architecture of distributed/scalable/fault tolerant systems
  • Ability to handle multiple competing priorities in a fast-paced, results driven environment
  • Familiar with Linux (Or Unix) environment
  • Experience in testing and a passion for producing high quality code
  • Understanding of relational databases, relational modeling and SQL (Oracle/MySQL)
  • Agile practices and methodologies such as Test Driven Development and Scrum
  • An understanding of OO design patterns and programming
  • Proficiency with client side technologies and best practices (XHTML/JavaScript/CSS)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Experienced Software Engineer, Inventory

AbeBooks.com, an Amazon company, is looking for a senior engineer with a strong sense of ownership, customer focus, and a passion for designing clean solutions to complex problems. If you are excited about the prospect of leveraging technology to address the technical and analytical challenges of running a large scale global marketplace, with thousands of international sellers listing more than 140 million new, used, rare, and out-of-print books, we'd like to meet you.

This position is on our Inventory team and is based at our headquarters in Victoria, British Columbia, Canada. As a member of our development team you will build and extend a wide range of systems, from seller UI tools, through data management pipelines and site merchandizing components. The diversity of these systems ensures that this position offers a broad and exciting range of technical challenges and opportunities.


The successful candidate will have the following qualifications:

  • 3+ years experience developing with Java, with a solid understanding of OOD/OOP
  • 3+ years developing high performance, high availability and scalable applications using technologies such as messing systems, caching tiers, relational and non-relational databases etc.
  • BS/MS degree in Computer Science or equivalent
  • Solid experience of testing and a passion for producing high quality code
  • Solid background in algorithms and data structures
  • Solid understanding of relational databases
  • Excellent communication skills and the ability to work collaboratively in a cross-functional team to create exceptional value
  • Familiar with Linux (Or Unix) environment
  • Able to learn quickly and dive deeply to diagnose the root cause of problems
  • Able to develop code independently or as part of a pair programming team

Experience with the following would also be beneficial:

  • eCommerce
  • Service-oriented architectures
  • Amazon Web Services
  • Agile practices and methodologies such as Test Driven Development and Scrum
  • Continuous Integration
  • Maven, Spring, Hibernate, JMS, JMX, HTML, AJAX, JavaScript, Tomcat or Jetty

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Junior Software Engineer, Inventory

As a junior engineer you will have an incredible opportunity to learn and navigate among dozen of products that make up AbeBooks marketplace. You will appreciate the complexity of the business domain, and learn to value simplicity in software intensive systems. You will work closely with our account managers and sellers to help define the right solutions, and then ensure those solutions scale to the demands of a large, global marketplace. You will have occasion to work with Amazon teams and Amazon technologies as we take advantage of capabilities of our parent company. Last but not the least, you will be surrounded by smart and approachable colleagues, while living in beautiful Victoria, British Columbia.


About You:

You're a recent graduate or a junior engineer with one to three years of experience. You will be helping us evolve AbeBooks' client-facing product and server-side systems. We're looking for full-stack engineers - you will be working with Linux and Bash, AWS, SQL, queues, REST services, Java and Groovy, microservice frameworks, HTML and JavaScript. You will be successful if you:

  • Have a strong sense of ownership and customer focus
  • Care about code quality and readability
  • Are comfortable working with data structures as much as discussing software development processes with your peers
  • Get inspired by collecting product and system metrics, and by proposing improvements
  • Persevere when troubleshooting build, deployment or live issues
  • Take code review feedback gracefully and provide your feedback with abundance
  • Love to see your code deployed, and want to see it happening more often
  • Are willing to drive your own career development and involve your manager as a partner and mentor

Next Steps:

If you're interested in joining the team, please send us your cover letter and a resume. We will diligently evaluate if you're a potential fit and contact you. We will then discuss our hiring process in details, and set it in motion. We're looking forward to have you as a part of the team!

We appreciate your interest in AbeBooks!

Sr. Product Manager, Sellers

As the Sr. Product Manager, Sellers you will develop tools and products that help booksellers offer and sell the broadest and deepest selection of books to our customers worldwide, from inexpensive paperbacks to rare collectible editions. You will work with the Sales and Account Management team in understanding and analyzing selection and the existing seller base. You will improve the buying experience working with sellers through scalable and automated programs.

This position offers a great opportunity for a results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive product and process improvements we have the career you′re looking for!


Key responsibilities:

  • Design compelling products and features to help sellers successfully sell on AbeBooks and drive better selection, pricing and availability as well as customer experience for AbeBooks buyers
  • Develop product vision, strategy and business plans for the seller space and evangelize across AbeBooks and Amazon
  • Create and maintain product and feature roadmaps and manage prioritization and tradeoffs.
  • Work closely with customers, user interface design, engineering, and operations to define detailed requirements and develop products.
  • Interact directly with technical teams in defining solutions and develop products
  • Understand complex business problems, apply strong analytical skills and create an effective strategy in the seller space
  • Create and maintain reporting and run analysis to support the business teams
  • Manage a team of a Product Manager and a Business Analyst
  • Develop, improve and automate processes to improve buyer experience

Basic Qualifications:

  • 5+ years product development experience in technology companies
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Successful track record in working closely with engineering teams to deliver on aggressive schedules.
  • Strong analytical and quantitative skills
  • Strong knowledge of SQL, ability to extract, manipulate and structure data
  • Demonstrated ability to ship products that deliver great customer experiences.
  • Excellent written and verbal communication skills.
  • Bachelor's degree is required.

Preferred Qualifications:

  • MBA preferred
  • Experience in software development, familiar with Scrum, Kanban or Agile methodologies.
  • Additional language in one or more of our supported languages (French, German, Italian, Spanish)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

Director, HR

AbeBooks, an Amazon company, is looking for a senior HR professional to join our team. This is an HR leadership role at AbeBooks. The role provides both hands-on and strategic human resources leadership in the areas of employee relations, management coaching and development, succession planning, strong project management of HR initiatives & company-wide HR projects including automation projects, and policy review and implementation, etc. This role will report to the CEO.


Key responsibilities:

  • Work with senior management to develop and implement HR plans and solutions to achieve strategic business initiatives and deliver results
  • Partner with business on organizational design, workforce planning, succession planning, skills assessment, and talent development/li>
  • Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
  • Provide management coaching to build leadership capabilities to address and resolve employee issues
  • Work with line managers and employees to address all types of employee relations issues ensuring a balance in representing all parties' interests
  • Partner with international HR team to support business unit initiatives
  • Assess business unit's human resources training needs and support the delivery of appropriate training and development programs
  • Implement, administer, and ensure consistent application of HR policies/programs/procedures
  • Provide leadership for employment practices
  • Maintain a strong focus on employee relations, performance management, engagement and retention strategies and activities
  • Ensure outstanding customer focus by delivering value-add, best in class HR support to internal customer groups
  • Manage the onsite HR team providing career development and performance management support
  • Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling

Basic Qualifications:

  • Ability to influence and partner with different levels of the organization to achieve results
  • Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative
  • Demonstrated ability to coach managers and supervisors to use HR best practices for maximum effectiveness
  • Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
  • Understanding of technology teams and how to grow and develop technology leaders
  • Excellent presentation skills and knowledge of employment laws such as the BC Employment Standards Act, PIPEDA, and other federal and provincial laws covering employment
  • Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network
  • Experience working in an entrepreneurial environment requiring strong multi-tasking abilities
  • Experience with MS Office Suite
  • Able to travel, as appropriate
  • Experience in the development and administration of HR compensation plans
  • Experience with assessing talent
  • Knowledge of employment laws
  • Bachelor's Degree or equivalent post-secondary degree required in Human Resources Management or related field
  • 7+ years of experience in an HR leadership role
  • Experience managing performance

Preferred Qualifications:

  • Master's Degree or MBA in Human Resources Management or related field preferred

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

Product Manager, Seller Compliance and Performance

AbeBooks.com, an Amazon company, is looking for a data driven Product Manager to join its Sales and Account Management team to drive improvements in Seller Performance. This position is based at our headquarters in Victoria, BC, Canada reporting to the Senior Product Manager, Sales and Account Management. We also have a European office in Düsseldorf, Germany and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

This position offers a great opportunity for a results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive product and process improvements we have the career you're looking for!


Key Responsibilities include, but may not be limited to:

The Product Manager, Seller Compliance and Performance is responsible for improving the buying experience by reducing transaction "defects" - purchases or shopping experiences that are unsatisfactory to our customers due to faults or errors caused by AbeBooks or sellers. You will develop programs and products that set high standards for sellers to meet, enforce those standards through a clear set of metrics and launch scalable and automated processes that reduce defects and result in more satisfied customers.

  • Develop and execute on a seller compliance and performance product strategy to drive down transaction defects.
  • Develop a reliable, efficient and actionable set of KPIs in fulfillment and returns, seller feedback and Customer contact rate to measure the success of your products and programs
  • Manage Bookseller Policies to ensure sellers have clear expectations and consequences.
  • Work in conjunction with Account Managers and Customer Support to develop and implement new processes to improve and automate seller performance investigations and management.
  • Drive reductions in seller fraud by improving detection methods and setting up more effective, scalable vetting systems.
  • Partner with Customer Support to reduce seller driven customer support contacts.
  • Collaborate with Amazon where relevant to take advantage of potential synergies

Basic Qualifications:

  • Bachelor's Degree
  • 1 to 3 years of experience in Product or Project Management.
  • Strong written, verbal, and presentation skills
  • Strong analytical and quantitative skills
  • Working knowledge of SQL
  • Experience in Microsoft Office (Excel and Word)
  • You start with the customer by listening and observing their needs and work backwards from there.
  • You juggle multiple competing priorities simultaneously with ease and make things happen in a fast-paced, dynamic environment.
  • You are adept at retrieving and analyzing data and are a metrics driven decision maker.
  • You must thrive on solving problems, improving processes and increasing efficiencies through automation
  • Your precise attention to detail and innate desire for excellence is infectious to those around you.

Preferred Qualifications:

  • Strong knowledge of SQL
  • Basic programming knowledge (E.g. Javascript, Python etc)
  • Experience in online risk management
  • Experience in software development, familiar with Agile, Kanban or similar methodologies.
  • Experience in ecommerce
  • Experience in Six Sigma
  • Additional language in one or more of our supported languages (French, German, Italian, Spanish)

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

Controller/Finance Manager

AbeBooks Inc., an Amazon company, is looking for a results-driven Controller/Finance Manager at our headquarters in Victoria, British Columbia, Canada. This position will be an integral finance partner to the business and will report directly to the Director Finance for AbeBooks Inc. The successful candidate will be responsible for the AbeBooks and subsidiaries P&L including consolidation and reporting to head office at Amazon and will participate across many diverse finance and business functions. The companies operate in several countries and currencies. You will also collaborate closely with your peers at Amazon to share best practices and to coordinate companywide initiatives.


Key responsibilities:

  • Lead, mentor and continue to develop an experienced finance team in two locations (Headquarters in Victoria, BC and Düsseldorf, Germany)
  • Coordinate tax and financial audits of the business in close cooperation with central Amazon teams
  • Generation of monthly and annual financials including consolidation into Amazon financial systems
  • Ad hoc financial analyses and new business development deals
  • Participating as the key finance stakeholder in cross functional teams
  • Managing the reporting on weekly financial and operational performance metrics
  • Driving long and short term financial planning
  • Provide direction and mentoring to finance team members
  • Coordinate the transition of financial systems

Basic qualifications:

  • Accounting designation with public accounting experience
  • 3-5 plus years in finance roles with progressively increasing levels of responsibility
  • Experience in managing a team
  • Superior Excel skills

Preferred qualifications:

  • Strong analytic, financial modeling and reporting skills required
  • Experience in an e-commerce business environment
  • Excellent written and verbal communication skills
  • Experience in Cognos, Essbase, Oracle etc.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Account Manager

Are you looking for a new challenge that will reward your unique blend of Sales hunger and Account Management expertise? AbeBooks.com - part of the Amazon.com group of companies - is currently looking for an Account Manager.

You will be responsible for growing and developing the businesses of our North American booksellers. In this role you will support these accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and data driven environment. If you have relentless desire to drive our business forward we have the career you're looking for!

Join us in beautiful Victoria, British Columbia and work with our world class Account management team at one of BC's Top Employers.


Job Description:

This position's main duties will include but not be limited to:

  • Manage and support key accounts to improve their performance and sales
  • Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
  • Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
  • Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Cooperate with our product managers to drive initiatives to continuously improve our seller facing products and sales and account management tools
  • Drive initiatives to create and align best practices within the North American team as well as with the European team
  • Coordinate communications with the bookseller community and organize 1-2 book fairs per year
  • Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
  • Some travel may be required.

Must Have's:

  • University Degree and work experience in an analytical environment, preferably ecommerce
  • Account, product or project management experience
  • Excellent analytical skills, very good Excel knowledge
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions
  • Open minded with a &hands-on attitude&

Nice to Have's:

  • SQL knowledge
  • Knowledge of ecommerce and the book industry
  • Fluency in other languages

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Site Merchandiser - AbeBooks.fr

The Site Merchandiser will be specifically responsible for analyzing customer behavior and developing, and managing merchandising (content, functionality, services) on AbeBooks.fr, supplying content for on-site and email merchandising campaigns on this domain, managing social media and blog initiatives, and continuously measuring and improving performance of these channels.

The ideal candidate will be someone who uses data, analysis, best practices and industry knowledge to drive decisions. An expert in Internet trends and an experienced online shopper, you will be working in html on a daily basis. You need a love for detail, and a keen eye for identifying errors. You will be creating best-of-breed, revenue-driving content for our website, social media and/or email channel: relevant, timely, on-brand, and targeted to the right audience. You will understand the needs of the various AbeBooks customers in general, and approach projects and solve problems from a customer-centered perspective. You will propose new service offers to our customers - especially in the Rare & Collectible area. You will be knowledgeable and curious about the books for sale on AbeBooks, about our booksellers and their Rare & Collectible inventory.


The Role Involves:

  • Analyzing data on customer behavior and purchase trends.
  • Testing different approaches to content and service offers distributed on-site.
  • Understanding the key business driver for your merchandising (for example, bounce rate, click-through, conversion)
  • Developing and executing merchandising approaches for different customer groups. Creating strong content for on-site, email, blog and social media merchandising, including irresistible call-to-actions.
  • Creating and editing content pages using Dreamweaver, Photoshop & WordPress.
  • Creating concise and compelling content for emails.
  • Providing quality assurance on all types of content.
  • Understanding the benefits and limitations of the AbeBooks marketplace.
  • Using and developing scalable merchandising solutions. You advocate for automation.

Candidate's profile should include the following characteristics:

  • Expert level Excel user
  • HTML coding and image editing experience.
  • Experience in writing engaging content.
  • You are able to produce flawless content in French. You will also require solid English language skills.
  • Ability to think both strategically and tactically.
  • Commitment to providing a world-class customer experience.

Nice-to-Haves:

  • Experience with WebAnalytics tools.
  • E-commerce experience.
  • Knowledge of books (particularly rare books), bookselling, authors and publishing.
  • Experience in delivering engaging blog and social media content on behalf of a business or organization.

AbeBooks provides competitive salaries and great benefits. This is a full-time 'CDI' position (contrat à durée indéterminée).

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. Please apply in English.

We appreciate your interest in AbeBooks!

Customer Service Representative

Are you looking for a new challenge that will reward your unique blend of technical ability and customer support aptitude? Abebooks.com is looking for a technical minded Customer Support Representative. If you have a passion for customer support and you thrive in a fast paced high-tech call centre environment, Abebooks.com wants to talk to you!

The position is available immediately offering a competitive salary, benefits and a unique learning environment.


Key Responsibilities:

  • Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming customer requests via e-mail and telephone.
  • Continuously build and maintain a comprehensive working knowledge of all company related products and services.
  • Conduct technical investigations, document web site problems and Customer issues, and help prioritize tasks based on severity and importance.
  • Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines.
  • Act on opportunities to help Customers buy and sell more books.
  • Continually seeks opportunities to increase customer satisfaction.
  • Any other duties as may be assigned to you by AbeBooks from time to time.

Basic Qualifications:

  • Proficient computer skills, and knowledge of the Internet and eCommerce.
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment.
  • Team player with the ability to generate enthusiasm among team members.
  • Proven track record in strong, effective, written and verbal communications.
  • Superior organizational skills, attention to detail and ability to prioritize.
  • Ability to handle challenging Customers and achieve customer satisfaction wherever possible.
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Minimum typing speed of 40wpm

Preferred Qualifications

  • Customer and/or Technical Support experience
  • Tutoring or training experience
  • Some knowledge of SQL

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Experienced Software Development Engineer, ZVAB

Do you want to use your software skills where they will have a real impact on the business's bottom line and the performance of a global online marketplace?

AbeBooks.com, an Amazon company, is looking for a senior engineer with a strong sense of ownership, customer focus, and a passion for designing clean solutions to complex problems. If you are excited about the prospect of leveraging technology to address the technical and analytical challenges of running a large scale global marketplace, with thousands of international sellers listing more than 140 million new, used, rare, and out-of-print books, we'd like to meet you.

This position is on our ZVAB team and is based at our headquarters in Victoria, British Columbia, Canada. We also have a European office in Dusseldorf, Germany and from these two locations we run six international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

As a member of our development team you will build and extend a wide range of systems, from traffic channel management, through search and inventory management, to order and payment processing. The diversity of these systems ensures that this position offers a broad and exciting range of technical challenges and opportunities.


The successful candidate will have the following qualifications:

  • 3+ years experience developing with Java 6/7, with a solid understanding of OOD/OOP
  • 3+ years developing high performance, high availability and scalable applications using technologies such as JMS, Spring, caching tiers, relational databases etc.
  • BS/MS degree in Computer Science or equivalent
  • Solid experience of testing and a passion for producing high quality code
  • Solid background in algorithms and data structures
  • Solid understanding of relational databases and SQL
  • Excellent communication skills and the ability to work collaboratively in a cross-functional team to create exceptional value
  • Familiar with Linux (Or Unix) environment
  • Able to learn quickly and dive deeply to diagnose the root cause of problems
  • Able to develop code independently or as part of a pair programming team

Experience with the following would also be beneficial:

  • eCommerce
  • Search Engines
  • Search Engine Optimization, Search Engine Marketing
  • Relational databases and SQL
  • Maven, Spring, Hibernate, JDBCTemplate, Camel, JMS, JMX, HTML, AJAX, JavaScript, Tomcat
  • Service-oriented architectures
  • Amazon Web Services
  • Agile practices and methodologies such as Test Driven Development and Scrum

At AbeBooks, we are passionate about serving our customers, solving hard problems, and creating great products. In order to get a better idea of what makes you awesome, we encourage you to provide short answers to the following optional questions as part of your application:

  • Tell us about the system you are most proud to have worked on (inside or outside of work) and your role in its development.
  • What from your previous experience do you think will allow you to thrive in this role?
  • What has been the best thing you have done for your customers?

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

International Opportunities at AbeBooks


About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Knowing the latest technologies is essential but our long-term goal is always tangible products.

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.


Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java 5/6, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.

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