Careers at AbeBooks
About AbeBooks
AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.
AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.
Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?
Victoria, BC
Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.
› 15 Reasons to Live & Work in Victoria, BC
Take a video tour of our office in British Columbia › Play Video
Dusseldorf, Germany
Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.
Take a video tour of our office in Dusseldorf › Play Video
AbeBooks Subsidiaries:
Our Benefits
AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.
Our Culture
AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.
Our Leadership Principles
Our Leadership Principles aren't just a pretty inspirational wall hanging. These Principles work hard, just like we do. We use them every day, whether we're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates.
Customer Obsession: Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
Ownership: Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that's not my job".
Invent and Simplify: Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here". As we do new things, we accept that we may be misunderstood for long periods of time.
Are Right, A Lot: Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
Hire and Develop The Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
Insist on the Highest Standards: Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think Big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
Bias for Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
Frugality: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
Learn and Be Curious: Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
Earn Trust: Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.
Dive Deep: Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
Have Backbone; Disagree and Commit: Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
Deliver Results: Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Our Departments
Customer Support
Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.
Systems
This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.
Marketing
This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.
Sales and Account Management
Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.
Product Management
This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.
Finance, Administration & Human Resources
Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.
Operations
On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.
Director, Finance
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role:
AbeBooks.com, an Amazon company, is looking for a results-driven Finance Director to head the Finance team at our headquarters in Victoria, British Columbia, Canada. This position will be a critical finance partner to the business, responsible for driving growth, cost out and operational initiatives and will report directly into the CEO of AbeBooks. The successful candidate will completely own the AbeBooks and subsidiaries P&L, will lead across many diverse finance and business functions and will actively manage the top and bottom line health of this business. This individual will provide strategic guidance and decision support in this internationally operating online business. You will also collaborate closely with your peers at Amazon to share best practices and to coordinate companywide initiatives.
Key Responsibilites Include:
- Lead, mentor and continue to develop an experienced finance team in two locations (Headquarter in Victoria, BC and Düsseldorf, Germany)
- Lead all tax and financial audits of the business in close cooperation with central Amazon teams
- Lead generation of monthly and annual financials including consolidation into Amazon finance team
- Coordinate key company-wide tax and legal topics with Amazon's central in Seattle
- Leading ad hoc financial analyses and new business development deals
- Leading and participating as the key finance stakeholder in cross functional teams
- Managing the reporting on weekly financial and operational performance metrics
- Driving long and short term financial planning
- Provide direction and mentoring to finance team members
- Driving cross-business analytic projects for senior management, with financial modeling, data mining and presentation support
- Creating, improving, and maintaining long-term strategic finance models including market segment share analysis, P&L expectations, and cash flow analysis with sensitivities
Required Qualifications
- BA/BS required
- At least 10+ years of corporate accounting/finance experience, include experience as a small to mid-sized company CFO, or a Director of Finance in a large company
- 5+ years of experience managing people across finance functions
- Strong analytic, financial modeling and reporting skills required
- Excellent written and verbal communication skills
- Experience in Cognos, Essbase, Oracle etc.
Preferred Qualifications:
- MBA preferred
- Strong analytic, financial modeling and reporting skills required
- MS in Finance or other quantitative areas preferred
- Experience in an e-commerce business environment
- Excellent written and verbal communication skills
- Experience in Cognos, Essbase, Oracle etc.
Why AbeBooks?
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Technical Support Specialist
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role:
As a Technical Support Specialist, you provide advanced Tier 2 technical support to customers in a call center environment and drive initiatives to increase the level of technical service we offer. You handle complex escalations from Tier 1 technical support that require in-depth investigations into inventory and data management. You consistently develop and deliver on opportunities to increase the knowledge and scope of Tier 1 technical support and maintain ongoing training and improvement initiatives.
You advocate on behalf of customers by developing and implementing new processes, leading project teams of 2-4 people. You interact closely with engineering & development teams in Victoria as well as the CS team in Dusseldorf. You are able to bridge the gap between various teams, communicating effectively to address both business and technical needs. You collect, analyze and manage quantitative data and create meaningful reports to support your ideas.
About You
You enjoy working with customers, you understand their needs and find solutions to increase customer satisfaction and technical aptitude. You are a problem solver and thrive in an analytical environment, building and improving processes that scale and serve your customers and your team. You will be successful if you:
- Are Customer Obsessed and take great pride in solving problems
- Can perform complex technical investigation deep dives and have a high resolution rate
- Advocate on behalf of your customers (internal & external), champion process and product improvements in engineering and business discussions, and are able to create persuasive user stories to support your initiatives
- Engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience
- Always rise to the occasion and never settle
- Stay on top of current AbeBooks technologies that impact your customers and ensure they are aware of outages, updates and any other work that may impact their business and workflows
- Use quantitative data to make decisions
- Understand the importance of earning and maintaining the trust of your team, peers, and leaders, and are consistent in your words and deeds
Why AbeBooks?
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Required Qualifications
- 2-4 years of experience supporting customers in a technical environment
- Ability to troubleshoot technical issues thoroughly and resourcefully
- Strong communication skills - the ability to move between technical and customer-speak is essential for this position
- Proven ability to manage concurrent priorities effectively
- Proven track record of taking initiative and successfully delivering results
- Ability to learn quickly and thrive in an active, ever-changing environment
- Solid understanding of regular expressions and Oracle SQL, including the ability to manipulate SQL queries and generate reports)
- 1-2 years of experience in Project Management
- Solid understanding of Microsoft Office Tools - Excel, Word, Powerpoint, etc
Preferred Qualifications:
- HTML
- Networking
- XML
- Unix
- API web services
Financial Analyst
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role:
Are you interested in guiding key business decisions in a global marketplace? AbeBooks Finance is looking for an experienced, self-driven, analytical, and strategic Financial Analyst.
Finance is all about the numbers... unless you work at AbeBooks; it's knowing the numbers and so much more. Enthusiasm and energy help us deliver new ideas, and solutions. Do you view problems as treasures, and are you willing to dive deep to develop those solutions and deliver results? Will you seek to challenge the status quo, and accept that your ideas and mechanisms may be tested daily? At AbeBooks, we move with purpose and speed, and this requires we work with a dynamic network of Marketing, Seller Management, Operations, Tech and HR partners. We help others understand finance and are *the* trusted business advisors by employing every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we'll teach you a few things as we help people discover and buy any book from any bookseller across the world.
Key Responsibilites Include:
- Ability to manage or lead others and further develop exceptional talent
- Expertise collecting, analyzing and managing quantitative data and creating meaningful reports to lead business improvement and cost reductions
- Root cause analysis and uncovering of core issues using data
- Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its competitive position and profitability
- Manage the development of all weekly and monthly financial/statistical metrics, all planning, forecasting, and reporting models and their continuous innovation
- Work with data source providers and technology teams to ensure that key decision data is accurate, automated and timely
- Proven ability to provide level-headed guidance during unexpected events
About You:
This is a perfect position for someone who knows how to lead others, work fast, and smart. You know which details make all the difference, and which ones don’t add value. You know the difference between spending time wisely and wasting time.
The right candidate will possess advanced analytical skills, strong business and communication skills, be able to work cross functionally to develop and define key business questions, and be able to dive deep into the data to answer those questions. You should have a solid understanding of financial and statistical data modeling and be able to tell the financial story based on the data.
Why AbeBooks?:
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Required Qualifications
- BA/BS degree in Finance, Accounting, Business, Engineering and/or similar discipline with analytical bias
- 3+ years relevant experience in positions that require analysis and reporting financial results
- Required proficiency in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Demonstrated financial acumen and/or analytical experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
- 2+ years of experience performing financial and ad hoc analysis using data reporting tools
- Strong written and verbal communication skills
- Proactive attitude
Preferred Qualifications:
- MBA and/or Professional certification (CPA/CMA/Qualified Accounting certificate) + relevant experience
- Management experience with demonstrated leadership skills with proven ability to take on new assignments
- 1+ years of proven familiarity with concepts of Generally Accepted Accounting Principles
- Advanced experience demonstrating problem solving and root cause analysis
- Highly analytical, detail oriented and strong business sense; proven ability to manage new ideas and creative solutions and demonstrated experience managing such mechanisms to an end result
- Proven ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
- Ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous environment; effective multi-tasking and organizational skills are vital
- Demonstrated effective communication and presentation skills working with multiple peer groups and senior levels of management
- Experience working with large-scale data mining and reporting tools (i.e. SQL, Tableau, Access, Essbase and/or Cognos) and other financial systems (i.e. Oracle, AccPac), providing solutions based on results of ad hoc analyses to senior management for strategic decision-making
- Previous experience with a global marketplace processing multiple currencies a plus
Manager of Content, Merchandising & PR - AbeBooks Europe
About Us
AbeBooks Europe GmbH, an Amazon company, connects millions of buyers from more than 200 countries with booksellers around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
About the Role:
As a part of our mission, you will deliver sales and brand-building through PR, online content marketing, merchandising, and brand campaigns.
As Manager of Content, Merchandising & PR, you will lead our European team of content marketing specialists. Your team delivers PR, merchandising and content for our European non-English language domains. They use classic PR tools, online merchandising, social media and storytelling to promote the inventory of our booksellers and raise awareness of the AbeBooks brands.
Your main focus will be German-speaking countries served by ZVAB.com and AbeBooks.de, but this role includes pan-European management responsibilities for our French, Spanish and Italian initiatives.
- You will conduct and oversee competitive and consumer research; applying understanding of emerging trends in books, including the collectible segment, to recommend marketing and business strategies.
- You will use internal tools to identify and target relevant customers; identify and leverage new or emerging patterns in customer behavior to inform business strategies and engage new customer segments.
- You will understand and apply AbeBooks brand and voice traits as well as core design/UI principles in all work produced; defining the editorial and content strategy for non-English domains.
- You will identify, propose and lead across teams for the development of new marketing programs or features that align with our brand strategy and drive customer engagement.
- You will lead the creation and delivery of marketing plans, merchandising and a promotional calendar based on in-depth understanding of our inventory, sales and customer behaviors.
- You will own merchandising and marketing event delivery for AbeBooks Europe and recommend appropriate on and off-line channels and mediums to optimize customer engagement.
- You will identify and recommend new advertising and co-op opportunities.
- You will ensure high standards of topical and relevant content about books and ephemera across a variety of paid and earned channels.
- You will analyze the effectiveness of merchandising, social media and PR campaigns.
- You will develop relationships with key partners such as a journalists and media partners, bloggers, booksellers, book fairs and bookselling associations.
- You will develop the skills and knowledge of your team.
- You will act as our company spokesperson in German-speaking countries and manage relationships with external partners such as our PR agency.
- You will represent our EU merchandising business at a senior level within AbeBooks and Amazon.
The position is based in Düsseldorf, Germany and some travel will be required.
About You:
You are highly creative and adept at encouraging creativity in others. You will be an accomplished writer and editor with extensive experience in digital content and people management. Your track record includes creating content that has won significant media and blog coverage on an international scale, and generated high levels of social media engagement. You will have experience in strategic planning, budget management and customer-facing crisis management.
You will be successful if you use data, analysis, best practices and industry knowledge to guide your decisions. You will need a deep understanding of how an online marketplace works, and show curiosity about the books and ephemera offered for sale on our marketplace.
Why AbeBooks?:
AbeBooks offers competitive salaries and a generous benefits package. What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar.
Required Qualifications:
- 5 years experience in ecommerce
- 5 years experience in PR and/or journalism.
- Flawless verbal and written communications skills in German.
- Solid English language skills.
- Experience in spokesperson duties.
- Experience with web analytics tools.
- Bachelor's Degree.
Preferred Qualifications:
- Knowledge of German books and literature (particularly rare books), bookselling, and publishing.
- Proficiency in either French, Spanish and/or Italian.
- Knowledge of online marketing channels.
- Experience in off-line advertising and promotional activities.
- Experience in SQL.
Business Development Manager, Fillz.com
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role:
This role is part of our independent business unit Fillz.com, providing web-based inventory, repricing, and order management services for hundreds of sellers, processing millions of transactions every day. Our customers include some of the largest sellers on Amazon, AbeBooks, and eBay, as well as hundreds of smaller retailers.
As a Business Development Manager, you will expand the FillZ customer base and reach revenue goals by designing and running sales & marketing campaigns, building partnerships, and selling directly to large customers. Last but not the least, you will be surrounded by smart and approachable colleagues and talented peers, all while living in beautiful Victoria, British Columbia.
About You:
You're an entrepreneur at heart and go beyond applying proven business development practices: you know what to do to understand a market segment and what it takes to write sales & marketing playbooks, because you've written them and successfully applied them in the past. You will be successful if you:
- Know how to market and sell products to businesses
- Are outgoing, able to influence others, and enthusiastic
- Thrive in an environment that requires experimentation and is ambiguous at times
- Are creative in the way you apply sales processes and design marketing campaigns
- Understand how to prioritize your day so that you can deliver results for the long term
Why AbeBooks?:
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Required Qualifications:
- 5+ years of successful sales or marketing experience, preferably with SaaS products in eCommerce.
- Demonstrated success in using consultative, solutions-focused sales
- Proven track record of closing sales with large businesses
- Strong knowledge of Excel or Tableau
- Ability to travel up to 30% of the time
Preferred Qualifications:
- University Business Degree or similar formal education
- Experience with Salesforce.com as well as marketing automation solutions
- Experience editing HTML
Content Marketing Specialist - AbeBooks.fr
About Us
AbeBooks Europe GmbH, an Amazon company, connects millions of buyers from more than 200 countries with booksellers around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
About the Role:
As a part of our mission, you will use storytelling to sell books and raise awareness of the AbeBooks brand. As a content marketing specialist, you will manage the content and merchandising for our French website (AbeBooks.fr). Content is delivered via our site, blog, email, social media, online advertising, and PR.
- You will manage content using Dreamweaver, Photoshop, WordPress, and our email platform.
- You will stay current on knowledge of books and book-related trends, including the collectible segment, and incorporate insights into recommendations.
- You will use internal tools to identify and target relevant customers for merchandising and promotional events based on an understanding of customer behavior data.
- You will thoroughly apply AbeBooks brand and voice traits as well as core design/UI principles in all work produced, and coordinate the editorial and content strategy for AbeBooks.fr.
- You will build, schedule, and manage multi-channel merchandising and marketing events on AbeBoooks.fr and across assigned on and off line channels and mediums to engage customers and drive traffic; applying agreed to measurements for reporting outcomes, and identifying opportunities for improvement.
- You will work closely with other members of the marketing department to produce and implement campaigns that are distributed across a variety of paid and earned channels.
- You will test different approaches to content and merchandising.
- You will develop relationships with key partners in France such as a journalists, bloggers, booksellers, book fairs and bookselling associations.
- You will proof-read and provide quality assurance and translations - from English to French - on all types of content.
This position is based in Düsseldorf, Germany, reporting to the Manager, Merchandising and PR. Some travel may be required.
About You:
You are a confident writer, an experienced online shopper and a social media expert who uses data, analysis, best practices and industry knowledge to make decisions.
You will be successful if you create compelling book-related content and display an eye for detail, show a solid understanding of how an online marketplace works, and show curiosity about the books and ephemera offered for sale by our booksellers.
Why AbeBooks?:
AbeBooks offers competitive salaries and a generous benefits package. What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar.
Required Qualifications:
- Flawless verbal and written communications skills in French.
- Experience in writing engaging content.
- Solid English language skills.
- HTML coding and image editing experience.
- Knowledge of French books and literature (particularly rare books), bookselling, and publishing.
- Experience in delivering engaging blog, social media and/or video content on behalf of a business or organization.
- Bachelor's Degree.
Preferred Qualifications:
- Extended Benefits, including health and dental plans
- RRSP Savings Plan & Employer matching
- Paid Time Off
- Signing Bonuses
- Employee Stock
Manager, Customer Support Europe
About Us
Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!
AbeBooks – part of the Amazon.com Inc. group of companies – is looking for an experienced Manager, Customer Support Europe to lead its EU support team. This position is based in Düsseldorf, Germany, and reports into the Managing Director, AbeBooks Europe. AbeBooks' Headquarter is based in Victoria, BC, Canada, and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and zvab.com.
The Customer Service Manager Europe is responsible for the overall direction, quality and productivity of contact center operations.
Key responsibilities:
- Setting strategy, ensuring its execution within Customer Support with a focus on delivering results
- Carrying out supervisory responsibilities in accordance with company policies and procedures (interviewing, hiring, planning, team and performance management, etc.)
- Serving as a role model by displaying good judgment, positive work ethic, strong interpersonal skills and a commitment to excellent Customer Service
- Handling escalations and helping to solve complex Customer Service issues
- Helping to identify and eliminate root causes that lead to customer inquiries
- Effectively partnering and building productive working relationships with direct reports, peers, leadership, and other departments
- Playing a critical role in providing guidance and mentorship to all levels of Customer Support
- Aggregating feedback from contacts to portray the voice of the Customer; ensuring that new features are proposed and scoped in consideration of this feedback
- Building knowledge and becoming a subject matter expert on AbeBooks services
- Other duties and special projects as assigned
Must Have's:
- Relevant university degree and several years of relevant work experience ideally within a Customer Support management role
- Experience managing a team with a focus on team development, process improvement and managing to performance metrics
- Proficient computer skills (esp. Excel) and profound knowledge of the Online- and E-commerce world
- Superior organizational skills, attention to detail and ability to prioritize
- Strong written and verbal communications skills
- Fluent in English and one additional European language relevant for our market segments (German, Spanish, French, Italian)
- Ability to operate effectively in a fast-paced, results driven atmosphere
- Absolute passion for ensuring a world-class Customer Experience with every contact
- Metrics driven decision maker with very strong quantitative skills
- Highly motivated and ambitious with an entrepreneurial attitude
Nice to Have's
- SQL knowledge
- Direct experience in contact center operations
- Expertise in the use of technical/statistical tools to drive quality and process improvement
- Demonstrated product and/or project management skills
AbeBooks provides competitive salaries, great benefits and a fantastic working environment.
By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Business Intelligence Engineer
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
Are you interested in guiding key business decisions in a global marketplace? AbeBooks Finance is looking for an experienced, self-driven, analytical, and strategic Senior Business Intelligence Engineer.
In this role, you will be working in a complex data warehouse environment. You should be passionate about working with huge datasets and be someone who loves to bring data together to answer business questions. You should have deep expertise in the creation and management of datasets and the proven ability to translate the data into meaningful insights. In this role, you will have ownership of end-to-end development of solutions to complex questions and you'll play an integral role in strategic decision-making.
About You:
The right candidate will possess advanced SQL writing skills, strong business and communication skills, be able to work cross functionally to develop and define key business questions, and be able to analyze data to answer those questions. You should have a solid understanding of efficient and scalable data mining and an ability to use the data in financial and statistical modeling.
Candidate's Profile should include the following characteristics:
Required Qualifications:
- BA/BS Degree in Statistics, Mathematics, Computer Science, Economics, Bioinformatics or related discipline
- 5+ years of relevant experience with data mining, advanced SQL writing, building reporting, and statistical modeling
Preferred Qualifications:
- 7+ years of relevant experience preferred
- Proven analytical and quantitative skills (includes the ability to use tools such as Excel and Access) and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
- Experience working with business customers to drive requirements analysis
- Strong written and verbal communication skills
- Proactive attitude
- Ability to think and react in a high-energy, fast-paced environment where ambiguity is the norm
- Demonstrated track record of creative problem solving; think big, start small, grow fast
- Strong attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities
Why AbeBooks?
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Manager (m/w), Account Management, Europe
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
AbeBooks Europe GmbH, an Amazon company, is looking for a Manager Account Management (m/w) Europe. The position is located in Düsseldorf, Germany.
About the Role
You will coach, manage and develop a team of talented sales and account managers. With your team, you will drive bookseller recruitment and develop the business of existing sellers. You will own goals for quantity and quality of sellers, selection, pricing, delivery, customer experience to drive topline performance. To increase selection from our European sellers, you and your team will focus on both managing relationships with sellers as well as developing and enhancing processes for seller acquisition, seller management, and seller support. You will also directly manage part of the German or Spanish speaking segment.
You will drive projects in Europe as well as globally, interacting very closely with the Manager of Account Management for North America. You will work with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, Technology, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers. Some travel will be required.
About You
You are a highly motivated manager who has a proven track record of delivering results and leading teams in a data driven environment. You create a fun, engaging, and productive environment that attracts and retains exceptional sales and account managers while consistently improving your team’s performance. You are able to work in a multicultural environment, are fluent in German or Spanish at a native speaker level and have an advanced level of English.
You enjoy working with customers, understanding their needs and finding solutions to grow their business. At the same time you thrive in an analytical environment, building and improving processes that scale and serve your customers and your team. You audit effectively to make the right decisions, you use data wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.
You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.
Qualifications
- Experience in building and developing a team
- Several years experience in Sales and/or Account management
- Fluency in German or Spanish, advanced English level
- Strong communication skills, written and oral
- Strong analytical skills as well as experience in applying those skills in the sales and account management domain
- Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
- Hands-on-mentality
Preferred Qualifications
- Knowledge of ecommerce and the book industry
- Experience using CRM tools
- Product, program, and project management skills
- SQL knowledge
- Fluency in other languages
Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.
By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Customer Service Representative, France
Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!
AbeBooks, an Amazon company, is looking for an experienced Customer Service Representative France.
The position is located in Düsseldorf, Germany and available immediately.
Your responsibilities:
- Provide qualified and efficient customer support for French and English language buyers and sellers by email and telephone
- Update and create templates used for answering French and English language client enquiries
- Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
- Support our technical team in the areas of file uploads, conversions and other technical escalations
- Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our French market segment
- Support of the Customer Service documentation
- Support seller acquisition campaigns and account management
- Work on specific tasks and projects for our French market segment in the fields of Customer Service
- Translation of business content from English into French
Basic Qualifications
- Profound command of the French language on a native speaker level
- Advanced level in English
- Strong computer skills, and knowledge of E-Commerce
- Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods
- Adaptable Customer Service skills with the ability to understand customer needs through assessment
- Ability to work effectively in a team environment
- Proven track record in strong, effective, written and verbal communication
- Superior organizational skills, attention to detail and ability to prioritize
- Ability to handle challenging customers and achieve high customer satisfaction
- Ability to handle multiple tasks while maintaining a high level of quality and accuracy
- Comfortable working in a metrics-driven environment
Preferred Qualifications
- Customer and/or Technical Support experience
- Basic knowledge of SQL or HTML
- Additional languages would be beneficial
At AbeBooks Europe, you have the chance to work together with a great team of dedicated
people, having a high level of responsibility in an exciting and challenging business.
Are you interested? We look forward to hearing from you! If you "apply online", you have the option of receiving your application with cover letter, CV and references in a document to attach (max. 5 MB). Please let us know your availability.
By sending your resume, you consent to your data being stored for the purpose of determining your suitability for this and future job offer / s in the world to Amazon Corporate HR database that is currently being conducted in the US, agrees.
Account Manager, Spain - Ejecutivo de Cuentas (m/f), IberLibro.com
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
AbeBooks Europe GmbH, an Amazon company, is looking for an Account Manager (m/w) Spain. The position is located in Düsseldorf, Germany.
About the Role
In this role you will recruit new booksellers and develop the business of existing sellers. You will drive topline performance by meeting or exceeding goals for quantity and quality of sellers, selection, pricing, delivery, and customer experience. To develop our business with Spanish speaking sellers, you will focus on managing relationships, by prospecting and acquiring new sellers and supporting existing sellers grow their business on AbeBooks. You will also develop and enhance processes for seller acquisition, seller management, and seller support.
You will work very closely with other Account Managers in our offices in Düsseldorf and in Victoria BC, Canada to drive new project and process improvements. You will interact with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers. Some travel will be required.
About You
You are a self-driven individual who has a proven track record of delivering results in a data driven sales or account management environment. You enjoy working with customers, understanding their needs and finding solutions to grow their business. You are always looking for new opportunities to acquire new customers. At the same time you thrive in an analytical environment, you drive business actions from data and in absence of data you use your judgement to move fast. You are able to flex in working with customers directly and in building and improving processes that scale and serve multiple customers.
You enjoy working in a multicultural environment, are fluent in Spanish at a native speaker level and have an advanced level of English.
You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.
Qualifications
- Work experience in an analytical environment, preferably ecommerce
- First experiences in Sales and/or Account management
- Fluency in Spanish, advanced English level
- Experience prospecting, qualifying, and cold-calling companies
- Strong communication skills, written and oral
- Strong analytical skills as well as experience in applying those skills in the sales and account management domain
- Ability to manage small-to-medium-sized projects end to end
- Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
- Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions
Preferred Qualifications
- Knowledge of ecommerce and the book industry
- Experience using CRM tools
- Product, program, and project management skills
- SQL knowledge
- Fluency in other languages
Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.
By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Account Manager, Germany
“If you only read the books that everyone else is reading, you can only think what everyone else is thinking.” Haruki Murakami
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
About the Role
In this role you will recruit new booksellers and develop the business of existing sellers. You will drive topline performance by meeting or exceeding goals for quantity and quality of sellers, selection, pricing, delivery, and customer experience. To develop our business with German speaking sellers, you will focus on managing relationships, by prospecting and acquiring new sellers and supporting existing sellers grow their business on AbeBooks. You will also develop and enhance processes for seller acquisition, seller management, and seller support.
You will work very closely with other Account Managers in our offices in Düsseldorf and in Victoria BC, Canada to drive new project and process improvements. You will interact with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers.
The position is based in Düsseldorf, Germany and some travel will be required.
About You
You are a self-driven individual who has a proven track record of delivering results in a data driven sales or account management environment. You enjoy working with customers, understanding their needs and finding solutions to grow their business. You are always looking for new opportunities to acquire new customers. At the same time you thrive in an analytical environment, you drive business actions from data and in absence of data you use your judgement to move fast. You are able to flex in working with customers directly and in building and improving processes that scale and serve multiple customers.
You enjoy working in a multicultural environment, are fluent in German at a native speaker level and have an advanced level of English.
You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.
Qualifications
- Work experience in an analytical environment, preferably ecommerce
- First experiences in Sales and/or Account management
- Fluency in German, advanced English level
- Experience prospecting, qualifying, and cold-calling companies
- Strong communication skills, written and oral
- Strong analytical skills as well as experience in applying those skills in the sales and account management domain
- Ability to manage small-to-medium-sized projects end to end
- Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
- Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions
Preferred Qualifications
- Knowledge of ecommerce and the book industry
- Experience using CRM tools
- Product, program, and project management skills
- SQL knowledge
- Fluency in other languages
Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.
By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Senior Online Marketing Specialist
About Us:
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role:
As a part of our mission, you will drive customer acquisition initiatives for AbeBooks global domains, with a focus on automated solutions for email, free & paid search, affiliate marketing and other paid initiatives. You will manage and optimize main landing pages for acquisition traffic.
As a Senior Online Marketing Specialist, you will build the strategy and planning of AbeBooks online marketing channel management including: developing channel strategies and tactics to achieve sales goals, conducting experiments and driving the creation of a strong, adaptable reporting framework; and working closely with engineering and marketing teams to maximize sales in the most effective way. Last but not the least, you will be surrounded by smart and approachable colleagues and talented peers, all while living in beautiful Victoria, British Columbia.
About You:
You're an experienced and analytical online marketer with a strong operational bias, good business judgment and an ability to deliver results. You will be successful if you:
- Achieve goals set for the marketing channels including sales, traffic and level of efficiency.
- Design experiments and leverage various tools to implement A/B or multivariate tests to provide in-depth insights to the marketing team on the effectiveness of online initiatives.
- Provide expert perspective on approaches, technique, tools, and visualizations in resolving marketing-related business problems.
- Identify opportunities in conjunction with fellow Marketing Specialists to optimize our online advertising efforts, to encourage visits and increase conversion.
- Develop a reliable, efficient and actionable reporting framework to measure marketing performance to be used within the Online Marketing team and to be distributed to the Senior Management Team on a periodical basis.
- Work to create automated reports, dashboards to track online advertising at a global level.
- Collaborate with the Amazon teams & fellow subsidiaries to take advantage of the potential synergies, share relevant strategies, and perform joined initiatives whenever possible.
Why AbeBooks?:
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Required Qualifications:
- 4+ years' experience in a related online marketing role.
- Familiar with online marketing tools such as Affiliates, Google Analytics, Google AdWords, SEOMoz, Webmaster Tools, etc.
- Thorough understanding of testing, experimentation, measurement, and marketing analytics.
- Experience with analytical tools and Excel skills (pivot tables, vlookup, etc).
- Excellent verbal, written, communication and presentation skills.
Preferred Qualifications:
- Experience with business intelligence tools (R, SAS, Tableau, etc.) and SQL an asset.
- You are fluent in a second language of French, German, or Spanish.
Senior UX Designer
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".
About the Role
This is one of the most influential jobs in our company. The ideal candidate will make people happy. Your UX design skills will delight readers, book collectors and students by making it even easier for them to buy books. Your designs will be seen by millions of people around the world and displayed in five languages. The look, feel and - most importantly - the usability of our websites will be in your hands. Your key responsibilities will include:
- End to end design of large-scale projects that focus on a user-centered design approach
- Conception and creation of design solutions that address both primary user goals as well as business goals
- Refinement, maintenance and enforcement of our current design guidelines and strategies across all platforms
- Assessment and analysis of current site traffic trends and user behavior
- Work on multiple projects concurrently while handling many different types of design requests
- Adeptly handle changing priorities throughout a product life cycle
- Partner with the technology team to ensure we leverage the scale offered by our platform without compromising on core experiential principles
- Work strategically with and present your design solutions to a wide variety of teams and departments
- Proposing multiple different interfaces thinking through all possible user scenarios for review
About You
You use templates, wireframes, mock-ups and prototypes, but your greatest tools will be your understanding of ecommerce and the user experience. You know how a website succeeds and how it fails. You have the ability to analyze every part of a customer’s on-site journey. You work alongside business and/or development partners through discovery, competitive analysis, usability research, user task and goals identification, and process flows.
You have a very good understanding of the metrics used to measure the success of your designs. You are not afraid to fail and relentlessly move your designs forward. You crave feedback on your work and use usability research (questionnaires, usability sessions and other appropriate formats) to inform and validate designs. You champion the customer at all times, can defend your design strategies to business and technology stakeholders.
Why AbeBooks?
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace! Please include a link to your portfolio as a part of your application package.
The Fine Print
- Five+ years of web design experience
- Education/experience in Design and User Interaction
- Demonstrated experience in executing product requirements into a site vision
- Demonstrated knowledge of information architecture, interaction flow, user interface and visual design
- Experience with standard tools of the design trade such as Illustrator, Photoshop, Fireworks, HTML/CSS
- Proven experience in usability analysis and research
- Solid working knowledge of all common, current web technologies, including mobile
- Proven ability to work both independently and cross-functionally in a very busy environment
- Experience working with an iteration based development process such as scrum
- Excellent communication and interpersonal skills
Preferred Qualifications
- Excellent communication, presentation, and interpersonal skills and ability to analytically defend your design decisions
- Impeccable modern visual design aesthetic
- Experience designing mobile applications and responsive websites
- An online portfolio that demonstrates a strong user experience skill-set for large scale projects
- Fluency in any other AbeBooks language (Spanish, French, Italian, German) is desirable.
- Passion for books and book collecting
Experienced Software Development Engineer
About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
About the Role
As a part of this mission, you will work daily to help customers discover our marketplace and the millions of books available from thousands of booksellers. This is challenging and equally rewarding for a truly global marketplace for rare and collectable books. We feel proud to provide a seamless experience to buyers from over 200 countries purchasing products from sellers representing over 60 countries. Our traffic channels handle millions of page views and process millions of books each day and we are constantly pushing the envelope for scaling our systems and reaching customers through new channels. We like to think we know what we're doing, and we're always keen on learning and improving.
As an experienced software engineer, you will have an incredible opportunity to learn, navigate and influence dozens of products that make up the AbeBooks marketplace. You will automate and scale traffic channels that directly contribute to customer experience and have potential for direct impact on the AbeBooks business. You will dive deep into the world of online marketing including search engine optimization/marketing, email, affiliate marketing, and retargeting. You will work side by side your counterparts on the business teams to invent new ways of reaching potential customers. You will work with Amazon teams and Amazon technologies as we take advantage of capabilities of our parent company. Last but not the least, you will be surrounded by smart and approachable colleagues and talented peers, all while living in beautiful Victoria, British Columbia.
About You
You're a seasoned engineer with reach experience in designing, developing, and supporting multiple software intensive systems. We're looking for full-stack engineers - you will be working with Linux and Bash, AWS, SQL, queues, REST services, Java and Groovy, DropWizard, HTML and JavaScript. You will be successful if you:
Key responsibilities:
- Have a strong sense of ownership and customer focus
- Care about code quality and readability
- Are comfortable working with data structures as much as discussing software development processes with your peers
- Get inspired by collecting product and system metrics, and by proposing improvements
- Persevere when troubleshooting build, deployment or live issues
- Take code review feedback gracefully and provide your feedback with abundance
- Love to see your code deployed, and want to see it happening more often
Basic Qualifications
- Bachelor's degree in Computer Science, Mathematics, or related field
- At least six years of relevant software engineering experience
Preferred Qualifications
You will ideally have experience with:
- Java ecosystem
- JavaScript/Front End
- AWS ecosystem
- Devops tools and culture
- Mentoring and leadership
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
Senior Manager, Software Development
AbeBooks, an Amazon company, connects millions of buyers from more than 200 countries with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.
About the Role
The core of your role is to support, coach, and develop a talented, creative, and engaged team of software developers, systems engineers, web developers, and engineering managers.
The role is the definition of end-to-end ownership, with responsibility for our core e-commerce systems, website operations, and demand generation. The teams you will support own the systems that bring millions of buyers to our six domains and process millions of transactions a year for thousands of sellers; your success will be critical to the success of AbeBooks.
You will work with your peers and senior leaders in the wider Amazon community to integrate with Amazon's systems and services where it allows us to better focus on what differentiates us.
About You
You are an experienced manager-of-managers who thrives on building great teams, delivering great products, and who has deep technical skills. You create a fun, engaging, and productive environment that attracts and retains exceptional engineers and managers. You understand the importance of earning and maintaining the trust of your team, peers, and leaders, and you are consistent in your words and deeds.
You engage with people from every part of the business to seek out opportunities to improve your products and ensure we build the right thing the right way. You drive risk out of projects with every decision and help guide your teams to start with the customer and work backwards.
You consistently raise the bar for your team's performance and the operational excellence of your team's systems. You audit effectively to make the right decisions with limited time and information and you use data to drive your decisions wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.
You always rise to the occasion and never settle.
Basic Qualifications
- Bachelor's degree in Computer Science, Mathematics, or related field
- At least eight years of relevant software engineering experience
- At least three years experience operating mission critical online services
- At least five years of people management experience, including managing managers
- Strong written and verbal communication skills
Preferred Qualifications
You will ideally have experience with:
- Managing systems deployed in multiple data centers across hundreds of servers
- Working across organizational boundaries, bringing together people with diverse perspectives and experience to deliver great customer experiences
- Developing distributed, fault tolerant, scalable, and secure systems
- Building and running online payment systems and with PCI audits
- Using AWS technologies and with on-premises HW management
- Java, Linux/Unix, and system administration
- Managing vendor relationships and contract negotiation
- Applying statistical analysis techniques
AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.
What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.
Apply today, and learn more about why you should join our award-winning workplace!
International Opportunities at AbeBooks
About Our Technology
To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.
Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.
We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?
Our Values in Technology
Customer Obsession
Will your work be good enough for our booksellers and our book-buyers?
Innovation
Knowing the latest technologies is essential but our long-term goal is always tangible products.
Bias for Action
We like no-nonsense trouble-shooters who can dive deep and fix problems fast.
Ownership
We have small teams and you will be your own CEO.
High Hiring Bar
Know your stuff. You will be tested every day in your career at AbeBooks.
Frugality
When every penny counts, the time and resources of our technology teams are not wasted.
Our Technology Teams
Quality Assurance
Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.
Software Engineering
The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java ecosystem, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.
Site Operations
Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.
Database Administration & Development
Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.
Product Management
There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.
Web Development
Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.
