About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?


Victoria, BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

Take a video tour of our office in British Columbia Play Video




Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

Take a video tour of our office in Dusseldorf Play Video




AbeBooks Subsidiaries:

FillZ Sales Management BookFinder.com ZVAB.com


Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.


Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.


Our Values

Customer Obsession: We are always thinking about our customers (booksellers as well as book-buyers).

Innovation: Can you take a technology and turn it into something tangible that will benefit our customers?

Bias for Action: We value smart, hard-working employees who get things done.

Ownership: We hire employees who can think and work like owners.

High Hiring Bar: When we look at a candidate's resume, we ask: "Is this person a superstar?"

Frugality: We only spend money on things that matter.


Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.

Job Location:

Controller/Finance Manager

AbeBooks Inc., an Amazon company, is looking for a results-driven Controller/Finance Manager at our headquarters in Victoria, British Columbia, Canada. This position will be an integral finance partner to the business and will report directly to the Director Finance for AbeBooks Inc. The successful candidate will be responsible for the AbeBooks and subsidiaries P&L including consolidation and reporting to head office at Amazon and will participate across many diverse finance and business functions. The companies operate in several countries and currencies. You will also collaborate closely with your peers at Amazon to share best practices and to coordinate companywide initiatives.


Key responsibilities:

  • Lead, mentor and continue to develop an experienced finance team in two locations (Headquarters in Victoria, BC and Düsseldorf, Germany)
  • Coordinate tax and financial audits of the business in close cooperation with central Amazon teams
  • Generation of monthly and annual financials including consolidation into Amazon financial systems
  • Ad hoc financial analyses and new business development deals
  • Participating as the key finance stakeholder in cross functional teams
  • Managing the reporting on weekly financial and operational performance metrics
  • Driving long and short term financial planning
  • Provide direction and mentoring to finance team members
  • Coordinate the transition of financial systems

Basic qualifications:

  • Accounting designation with public accounting experience
  • 3-5 plus years in finance roles with progressively increasing levels of responsibility
  • Experience in managing a team
  • Superior Excel skills

Preferred qualifications:

  • Strong analytic, financial modeling and reporting skills required
  • Experience in an e-commerce business environment
  • Excellent written and verbal communication skills
  • Experience in Cognos, Essbase, Oracle etc.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Senior Marketing Specialist, Affiliates

AbeBooks.com - part of the Amazon.com Inc. group of companies - is looking for a Senior Marketing Specialist to join our Traffic & Acquisition team. This position is based at our headquarters in Victoria, BC, Canada reporting to the Traffic & Acquisition Team manager.

We also have a European office in Dusseldorf, Germany and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com. The Senior Marketing Specialist, Affiliates will be specifically responsible for driving the affiliate channel performance for the AbeBooks domains globally.

The Senior Marketing Specialist, Affiliates is an impactful job driving new business to the AbeBooks website globally. Responsibility for the affiliate channel include strategy, planning and execution of the AbeBooks affiliate products, including: developing the channel strategy and tactics to achieve sales goals, defining the product vision and business requirements, driving the creation of a strong, adaptable framework; and working closely with engineering and creative teams to maximize sales in the most effective way.


Key Responsibilities:

  • Innovate and improve affiliate products, including affiliate sign-up, new affiliate sign up flows and link creation processes. As a result of these efforts, increase the number of new affiliate and drive affiliate traffic.
  • Study affiliate needs for affiliate products, such as links and widgets, for both desktop and mobile platforms. Constantly improve our products to address needs of affiliate
  • Achieve quantitative and qualitative goals set for the affiliates channel including sales, traffic and level of efficiency.
  • Manage the Affiliates expense budget, including publisher's commissions and network fees.
  • Manage Affiliates Network's platform & relationships including implementation, monitoring, day-to-day tasks and ensuring that the service provided meets the high quality standards of AbeBooks.
  • Manage the Affiliates product line (all domains) including but not limited to:
    • Search Web Services (SWS) and other APIs
    • Widgets and Apps.
    • Affiliate Network platforms
    • Datafeeds
  • Directly manage key affiliate accounts to further drive new business.
  • Oversee AbeBooks' Affiliates communication and incentive strategies.
  • Develop and execute a constant affiliate recruitment strategy.
  • Propose and develop a reliable, efficient and actionable set of KPIs to be used within the Online Marketing team and to be distributed to the Senior Management Team on a periodical basis.
  • Collaborate with the Amazon teams & fellow subsidiaries to take advantage of the potential synergies, share relevant strategies, and perform joined initiatives whenever possible.
  • Be on top of current technologies and new developments within the Affiliates field.
  • Be an expert with respect to the competition.

Basic Qualifications:

  • Five+ years of experience managing online marketing channels (affiliates, search, email).
  • Two+ years of experience in product management.
  • Experience working with development teams to drive product improvements.
  • Ability to think big, and demonstrated experiencing innovating marketing programs
  • Strong drive for execution and delivering results
  • Passion for metrics and quantitative analysis, with the ability to turn analysis into actionable programs
  • Technically oriented - understanding of system limitations or requirements that will assist in producing strong, efficient and workable product suggestions
  • Skills in managing complex processes with multiple business owners
  • Business minded - ability to rationalize cost and benefit of projects
  • Proficient intermediate computer skills including advanced knowledge of Excel, and knowledge of the Internet and E-commerce.
  • You have a bachelor degree in a relevant field.

Preferred Qualifications:

  • Fluency in any other AbeBooks language (Spanish, French, Italian, German) is desirable.
  • Passion for books and book collecting

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Business Development Manager, FillZ

Have you ever dreamed of an environment with the culture of a startup and the stability of a Fortune 500? That's what we enjoy at FillZ.com, an independent business-unit functioning inside AbeBooks (an Amazon.com company). FillZ is a small dynamic team providing web-based inventory, repricing and order management services for hundreds of sellers, processing millions of transactions every day. Our customers include some of the largest sellers on Amazon, AbeBooks and eBay, as well as hundreds of smaller retailers making a living in the crazy world of eCommerce. We are seeking a dynamic, personable, and proven Business Development Manager to work in our fast-paced sales and customer service group.

Success in this role will come as you aggressively expand the FillZ customer base and reach revenue goals through developing new business. At the heart of your responsibilities will be identifying, qualifying, closing, and onboarding new customers.

This position requires a self-driven and flexible work style, willingness for occasional travel, and a high comfort level working in an e-commerce SaaS (Software as a Service) environment.


Essential Duties and Responsibilities:

  • Consistently identify and qualify customers in the target markets FillZ serves, building and maintaining an effective sales pipeline that manages a healthy balance between inbound leads and outbound sales activities
  • Close new accounts by completing sales activities that include, but are not limited to: product demonstrations, remote and in-person business & technical discoveries, price & feature negotiations
  • Continually develop and incorporate customer, market, product and competitive knowledge into the sales process
  • Support the decision making process of customers by demonstrating ROI attainment when FillZ is implemented and by putting processes in place that allow customers to experience the value FillZ provides quickly
  • Work with FillZ account management and engineering teams to facilitate solution-oriented sales opportunities
  • Liaise with the wider FillZ team as well as marketing, legal and finance early in the sales processes to successfully transition won managed accounts to account management representatives
  • Create, maintain and evolve customer-facing collateral, templates, presentations and onboarding documentation for unmanaged and managed accounts, collaborating with the marketing team as required
  • Build relationships within Amazon as well as third party organizations in our industry that build mutual trust and enable or establish sales channels
  • Contribute to the optimization, operationalization and automation of sales processes so that target customers are served in the best possible way
  • Contribute to the creation, maintenance and evolution of internal sales & business development processes that aid in: accurately forecasting sales metrics, identifying market opportunities/threats, and successfully onboarding new customers

The successful candidate will have the following qualifications:

  • 4+ years of successful sales experience, preferably in eCommerce or SaaS industries.
  • Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
  • Ability to identify and own specific verticals and to find, contact and acquire high-valued customers in each.
  • Ability to handle inbound calls and emails, turning them into new customers.
  • Proven track record of effective written and verbal communications and presentation skills.
  • Ability to provide our clients the highest level of sales and on-boarding customer service.
  • Ability to handle multiple tasks and competing priorities while maintaining a high level of quality and accuracy.
  • Proficient computer skills including strong knowledge of Excel and PowerPoint.

The following would be beneficial:

  • Experience working with Salesforce to track and maintain prospect information and sales progress.
  • Ability to generate inbound leads through a variety of marketing methods.

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Customer Support Representative, UK

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

The position (located in Düsseldorf, Germany) is available from January 1st 2015.


What will be your responsibilities?

  • Provide qualified and efficient customer support for buyers and sellers by email and telephone
  • Update and create templates used for answering to English language client enquiries
  • Investigate, document, and resolve customer issues related to account anagement, web site functionality, technical or business issues
  • Support our technical team in the areas of file uploads, conversions and other technical escalations
  • Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our English language market segment
  • Support updates of help pages and Customer Service documentation
  • Support Seller acquisition campaigns and account management
  • Working on specific tasks and projects for our English language market segment in the fields of Customer Service
  • Close cooperation with Sales & Account Management

Basic Qualifications:

  • Profound command of the English language on a native speaker level
  • Excellent oral and written communication skills
  • High online affinity and experience in the field of e-commerce
  • Computer skills (Excel, Word, Outlook)
  • Work experience in the field of customer service
  • First experience in project-management
  • Open minded, a "hands-on" attitude and the ability to work under high pressure
  • Effective time management and the ability to prioritize tasks for maximum productivity
  • Used to work in a metrics-driven environment

Preferred Qualifications:

  • Tutoring or training experience
  • Knowledge of SQL and/or HTML
  • Spoken and written competency in an additional European language would be an advantage

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people in a very international environment, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Account Manager (12 Month Contract)

Are you looking for a new challenge that will reward your unique blend of Sales hunger and Account Management expertise? AbeBooks.com - part of the Amazon.com group of companies - is currently looking for an Account Manager. This is a temporary position to replace a one year leave of absence. The right candidate may be considered for open positions at the conclusion of the employment term

You will be responsible for supporting our North American Textbooks and Rare & Antiquarian Booksellers as their Key Account Manager. In your role you will support our key accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive our business forward we have the career you're looking for!

Join us in beautiful Victoria, British Columbia and work with our world class Account management team at one of BC's Top Employers.


Job Description:

This position's main duties will include but not be limited to:

  • Manage and support key accounts to improve their performance and sales
  • Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
  • Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
  • Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Cooperate with our product managers or drive directly initiatives to continuously improve our seller facing products and sales and account management tools
  • Drive initiatives to create and align best practices within the North American team as well as with the European team
  • Coordinate communication with the bookseller community
  • Coordinate the organization of 1-2 events and or book fairs per year
  • Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
  • Closely cooperate with Customer Support department to improve customer experience for buyers and sellers
  • Continuously improve the customer experience and build and maintain customer satisfaction

Must Have's:

  • University Degree and work experience in an analytical environment, e-commerce, account management or project management.
  • Excellent Analytical skills, very good Excel knowledge
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
  • Open minded with a "hands-on" attitude"

Nice to Have's:

  • SQL knowledge
  • Knowledge of ecommerce and the book industry

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Account Manager, Italy

AbeBooks Europe, an Amazon company, is looking for an analytical and result-oriented individual to join our team as Account Manager.

In your role as Account Manager Italy you will support our key accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position is primarily focused on the Italian market segment but you will be working in an international team supporting accounts in various countries and interacting with different teams in Germany and Canada. The position is located in Düsseldorf, Germany.

This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive our business forward, we have the career you′re looking for!


Your Responsibilities:

  • Develop and implement targeted bookseller acquisition & retention campaigns
  • Manage and support key accounts to improve their performance and sales
  • Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
  • Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Cooperate with our product managers to drive initiatives to continuously improve our seller facing products and sales and account management tools
  • Drive initiatives to create and align best practices within the European team as well as with the North American team
  • Coordinate the organization of 1-2 events and or book fairs per year
  • Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
  • Closely cooperate with Customer Support department to improve customer experience for buyers and sellers
  • Some travel may be required.

Additional responsibilities:

  • Based on business needs you will occasionally step in to support the customer support team in managing both sellers and buyers on the platform
  • Provide qualified and efficient customer support for buyers and sellers by email and telephone
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support our technical team in the areas of file uploads, conversions and other technical escalations
  • Continuously improve the customer experience and build and maintain customer satisfaction

Required Qualifications:

  • University Degree and first work experiences in an analytical environment, e-commerce, account management or marketing
  • Excellent command of the English language on a native speaker level
  • Excellent Analytical skills, very good Excel knowledge
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
  • Open minded with a "hands-on" attitude"

Preferred Qualifications:

  • SQL and HTML knowledge
  • Fluency in any other AbeBooks language (Spanish, French, Italian, German)
  • Account management, customer support, marketing or data analysis experiences in data driven environments
  • Knowledge of Internet and e-commerce and/or of the book industry

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people in a very international environment, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Site Merchandiser - AbeBooks.fr

The Site Merchandiser will be specifically responsible for analyzing customer behavior and developing, and managing merchandising (content, functionality, services) on AbeBooks.fr, supplying content for on-site and email merchandising campaigns on this domain, managing social media and blog initiatives, and continuously measuring and improving performance of these channels.

The ideal candidate will be someone who uses data, analysis, best practices and industry knowledge to drive decisions. An expert in Internet trends and an experienced online shopper, you will be working in html on a daily basis. You need a love for detail, and a keen eye for identifying errors. You will be creating best-of-breed, revenue-driving content for our website, social media and/or email channel: relevant, timely, on-brand, and targeted to the right audience. You will understand the needs of the various AbeBooks customers in general, and approach projects and solve problems from a customer-centered perspective. You will propose new service offers to our customers - especially in the Rare & Collectible area. You will be knowledgeable and curious about the books for sale on AbeBooks, about our booksellers and their Rare & Collectible inventory.


The Role Involves:

  • Analyzing data on customer behavior and purchase trends.
  • Testing different approaches to content and service offers distributed on-site.
  • Understanding the key business driver for your merchandising (for example, bounce rate, click-through, conversion)
  • Developing and executing merchandising approaches for different customer groups. Creating strong content for on-site, email, blog and social media merchandising, including irresistible call-to-actions.
  • Creating and editing content pages using Dreamweaver, Photoshop & WordPress.
  • Creating concise and compelling content for emails.
  • Providing quality assurance on all types of content.
  • Understanding the benefits and limitations of the AbeBooks marketplace.
  • Using and developing scalable merchandising solutions. You advocate for automation.

Candidate's profile should include the following characteristics:

  • Expert level Excel user
  • HTML coding and image editing experience.
  • Experience in writing engaging content.
  • You are able to produce flawless content in French. You will also require solid English language skills.
  • Ability to think both strategically and tactically.
  • Commitment to providing a world-class customer experience.

Nice-to-Haves:

  • Experience with WebAnalytics tools.
  • E-commerce experience.
  • Knowledge of books (particularly rare books), bookselling, authors and publishing.
  • Experience in delivering engaging blog and social media content on behalf of a business or organization.

AbeBooks provides competitive salaries and great benefits. This is a full-time 'CDI' position (contrat à durée indéterminée).

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. Please apply in English.

We appreciate your interest in AbeBooks!

Junior Software Development Engineer

AbeBooks.com, an Amazon company, is looking for a junior engineer with a strong sense of ownership and customer focus. If you are excited about the prospect of leveraging technology to address the technical and analytical challenges of running a large scale global marketplace, with thousands of international sellers listing more than 140 million new, used, rare, and out-of-print books, we'd like to meet you

As a member of our development team you will build and extend a wide range of systems, from buyer and seller registration, through search and inventory management, to order and payment processing. The diversity of these systems ensures that this position offers a broad and exciting range of technical challenges and opportunities.


The successful candidate will have the following qualifications:

  • Experience developing with Java 6/7
  • Solid understanding of OOD/OOP
  • BS/MS degree in Computer Science or equivalent
  • Solid background in algorithms and data structures
  • Excellent communication skills
  • Able to learn quickly and dive deeply to diagnose the root cause of problems

Understanding of the following would also be beneficial:

  • eCommerce
  • Information retrieval and search
  • Relational databases and SQL
  • Maven, Spring, Hibernate, JDBCTemplate, Camel, JMS, JMX, HTML, AJAX, JavaScript, Tomcat
  • Service-oriented architectures
  • Agile practices and methodologies such as Test Driven Development and Scrum

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Customer Service Representative

Are you looking for a new challenge that will reward your unique blend of technical ability and customer support aptitude? Abebooks.com is looking for a technical minded Customer Support Representative. If you have a passion for customer support and you thrive in a fast paced high-tech call centre environment, Abebooks.com wants to talk to you!

The position is available immediately offering a competitive salary, benefits and a unique learning environment.


Key Responsibilities:

  • Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming customer requests via e-mail and telephone.
  • Continuously build and maintain a comprehensive working knowledge of all company related products and services.
  • Conduct technical investigations, document web site problems and Customer issues, and help prioritize tasks based on severity and importance.
  • Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines.
  • Act on opportunities to help Customers buy and sell more books.
  • Continually seeks opportunities to increase customer satisfaction.
  • Any other duties as may be assigned to you by AbeBooks from time to time.

Basic Qualifications:

  • Proficient computer skills, and knowledge of the Internet and eCommerce.
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment.
  • Team player with the ability to generate enthusiasm among team members.
  • Proven track record in strong, effective, written and verbal communications.
  • Superior organizational skills, attention to detail and ability to prioritize.
  • Ability to handle challenging Customers and achieve customer satisfaction wherever possible.
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Minimum typing speed of 40wpm

Preferred Qualifications

  • Customer and/or Technical Support experience
  • Tutoring or training experience
  • Some knowledge of SQL

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

Customer Service Specialist - Part Time

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

This is a temporary position for 12 to 15 months, starting in September 2014, located in our office in Düsseldorf, Germany.


Your Responsibilities:

The Customer Service Specialist is supporting ZVAB.com customers in a timely manner and qualified way by email and telephone. Within the ZVAB Customer Service, the Customer Service Specialist is a subject matter expert in the area of unique seller services we are providing to ZVAB booksellers, in particular the Shipping Label Program and Seller Performance Metrics. The goal of this position is to continuously improve the customer experience and build and maintain customer satisfaction by offering superior services and support.

Your Main Activities:

  • Provide qualified and efficient customer support for ZVAB sellers and buyers by email and telephone
  • Manage and continuously improve the Shipping Label Program to ensure a swift and reliable supply of shipping labels to ZVAB sellers, including handling and shipment of orders; optimize process to reduce costs and develop the program
  • Coordinate initiatives to measure and improve the performance of ZVAB sellers and to provide performance metrics to our sellers
  • Support our technical team in the areas of file uploads, conversions and other technical escalations, provide seller support for HomeBase software
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support updates of help pages, templates for standard inquiries, text modules for seller retention and Customer Service documentation
  • Provide feedback to improve our marketplace based on daily contact with our customers
  • Work closely together with the Sales & Account Management and Marketing team to co-ordinate and support special buyer and seller initiatives for both ZVAB and AbeBooks

Your Profile:

  • Excellent oral and written communication skills
  • Profound command of the German language on a native speaker level /li>
  • Advanced level in English
  • High online affinity and experience in the field of e-commerce
  • Computer skills (Excel, Word, Outlook)
  • Work experience in the field of customer service
  • Open minded, a "hands-on" attitude and the ability to work under high pressure
  • Effective time management and the ability to prioritize tasks for maximum productivity
  • Experience working and exceling in a metrics-driven environment

Preferred Qualifications

  • Tutoring or training experience
  • Knowledge of SQL and/or HTML
  • Experience in Sales and Account Management

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Experienced Software Development Engineer

Do you want to use your software skills where they will have a real impact on the business's bottom line and the performance of a global online marketplace?

AbeBooks.com, an Amazon company, is looking for a senior engineer with a strong sense of ownership, customer focus, and a passion for designing clean solutions to complex problems. If you are excited about the prospect of leveraging technology to address the technical and analytical challenges of running a large scale global marketplace, with thousands of international sellers listing more than 140 million new, used, rare, and out-of-print books, we'd like to meet you.

This position is on our ZVAB team and is based at our headquarters in Victoria, British Columbia, Canada. We also have a European office in Dusseldorf, Germany and from these two locations we run six international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

As a member of our development team you will build and extend a wide range of systems, from traffic channel management, through search and inventory management, to order and payment processing. The diversity of these systems ensures that this position offers a broad and exciting range of technical challenges and opportunities.


The successful candidate will have the following qualifications:

  • 3+ years experience developing with Java 6/7, with a solid understanding of OOD/OOP
  • 3+ years developing high performance, high availability and scalable applications using technologies such as JMS, Spring, caching tiers, relational databases etc.
  • BS/MS degree in Computer Science or equivalent
  • Solid experience of testing and a passion for producing high quality code
  • Solid background in algorithms and data structures
  • Solid understanding of relational databases and SQL
  • Excellent communication skills and the ability to work collaboratively in a cross-functional team to create exceptional value
  • Familiar with Linux (Or Unix) environment
  • Able to learn quickly and dive deeply to diagnose the root cause of problems
  • Able to develop code independently or as part of a pair programming team

Experience with the following would also be beneficial:

  • eCommerce
  • Search Engines
  • Search Engine Optimization, Search Engine Marketing
  • Relational databases and SQL
  • Maven, Spring, Hibernate, JDBCTemplate, Camel, JMS, JMX, HTML, AJAX, JavaScript, Tomcat
  • Service-oriented architectures
  • Amazon Web Services
  • Agile practices and methodologies such as Test Driven Development and Scrum

At AbeBooks, we are passionate about serving our customers, solving hard problems, and creating great products. In order to get a better idea of what makes you awesome, we encourage you to provide short answers to the following optional questions as part of your application:

  • Tell us about the system you are most proud to have worked on (inside or outside of work) and your role in its development.
  • What from your previous experience do you think will allow you to thrive in this role?
  • What has been the best thing you have done for your customers?

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

We appreciate your interest in AbeBooks!

UX Designer

The ideal candidate will manage tasks ranging from small design jobs to medium-sized projects that will influence how thousands of customers and booksellers interact with our sites on a daily basis. Working alongside marketers, a senior UX designer, software developers and product managers, the candidate will be committed to improving the AbeBooks' on-site experience through design and visual elements. An understanding of ecommerce is fundamental. This role is diverse and also includes insisting on the best design practices in email, social media and mobile. The candidate will be comfortable documenting their work and justifying their decisions. He or she will have an understanding of the metrics used to measure the success of their designs. The UX designer will seek out feedback on their designs and contribute to usability sessions, A/B testing, and other forms of bar-raising.


Key responsibilities:

  • Create designs that address business, brand and user requirements
  • Solve problems from a user-centered and merchandising perspective, always stepping back to understand the customer needs and desires, and champion the customer at all times.
  • Create process flows, templates, wireframes, mock-ups and prototypes.
  • Use analysis and research to develop ideas and solutions.
  • Insist on the highest standards via design specifications, templates, style guides and rules.
  • Collaborate with a wide variety of co-workers.

Basic Qualifications:

  • 3+ years of web design experience
  • Education/experience in Design and User Interaction
  • Impeccable modern visual design aesthetic
  • Strong web/visual design portfolio
  • Experience using leading-edge design software, such as Photoshop, Dreamweaver, and Illustrator, and the ability to create eye-catching and effective promotional designs for ecommerce websites, email, online advertising, social media and related collateral.
  • Must be able to troubleshoot and be solution-oriented
  • Solid understanding of design needs that support SEM and SEO
  • Knowledge of HTML, CSS, and JavaScript
  • Proven experience in usability analysis and research
  • Solid working knowledge of common, current web technologies, including mobile
  • Knowledge of social media and blogging platforms
  • Sound knowledge of the fundamentals of typography, composition and color
  • Proven ability to work both independently and cross-functionally in a very busy environment
  • Excellent communication and interpersonal skills

Preferred Qualifications:

  • Offline design/production experience is desirable
  • Fluency in any other AbeBooks language (Spanish, French, Italian, German) is desirable.
  • Passion for books and book collecting

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please complete the attached application form.

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

International Opportunities at AbeBooks


About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Knowing the latest technologies is essential but our long-term goal is always tangible products.

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.


Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java 5/6, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.

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