About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?


Victoria, BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

15 Reasons to Live & Work in Victoria, BC


Take a video tour of our office in British Columbia Play Video




Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

Take a video tour of our office in Dusseldorf Play Video




AbeBooks Subsidiaries:

FillZ Sales Management BookFinder.com ZVAB.com


Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.


Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.


Our Leadership Principles

Our Leadership Principles aren't just a pretty inspirational wall hanging. These Principles work hard, just like we do. We use them every day, whether we're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates.

Customer Obsession: Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

Ownership: Leaders are owners. They think long term and don't sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that's not my job".

Invent and Simplify: Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here". As we do new things, we accept that we may be misunderstood for long periods of time.

Are Right, A Lot: Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Hire and Develop The Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Insist on the Highest Standards: Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Think Big: Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Bias for Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

Frugality: Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

Learn and Be Curious: Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

Earn Trust: Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.

Dive Deep: Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Have Backbone; Disagree and Commit: Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Deliver Results: Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.


Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.

Job Location:

Manager, Customer Support Europe

About Us
Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

AbeBooks – part of the Amazon.com Inc. group of companies – is looking for an experienced Manager, Customer Support Europe to lead its EU support team. This position is based in Düsseldorf, Germany, and reports into the Managing Director, AbeBooks Europe. AbeBooks' Headquarter is based in Victoria, BC, Canada, and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and zvab.com.

The Customer Service Manager Europe is responsible for the overall direction, quality and productivity of contact center operations.


Key responsibilities:

  • Setting strategy, ensuring its execution within Customer Support with a focus on delivering results
  • Carrying out supervisory responsibilities in accordance with company policies and procedures (interviewing, hiring, planning, team and performance management, etc.)
  • Serving as a role model by displaying good judgment, positive work ethic, strong interpersonal skills and a commitment to excellent Customer Service
  • Handling escalations and helping to solve complex Customer Service issues
  • Helping to identify and eliminate root causes that lead to customer inquiries
  • Effectively partnering and building productive working relationships with direct reports, peers, leadership, and other departments
  • Playing a critical role in providing guidance and mentorship to all levels of Customer Support
  • Aggregating feedback from contacts to portray the voice of the Customer; ensuring that new features are proposed and scoped in consideration of this feedback
  • Building knowledge and becoming a subject matter expert on AbeBooks services
  • Other duties and special projects as assigned

Must Have's:

  • Relevant university degree and several years of relevant work experience ideally within a Customer Support management role
  • Experience managing a team with a focus on team development, process improvement and managing to performance metrics
  • Proficient computer skills (esp. Excel) and profound knowledge of the Online- and E-commerce world
  • Superior organizational skills, attention to detail and ability to prioritize
  • Strong written and verbal communications skills
  • Fluent in English and one additional European language relevant for our market segments (German, Spanish, French, Italian)
  • Ability to operate effectively in a fast-paced, results driven atmosphere
  • Absolute passion for ensuring a world-class Customer Experience with every contact
  • Metrics driven decision maker with very strong quantitative skills
  • Highly motivated and ambitious with an entrepreneurial attitude

Nice to Have's

  • SQL knowledge
  • Direct experience in contact center operations
  • Expertise in the use of technical/statistical tools to drive quality and process improvement
  • Demonstrated product and/or project management skills

AbeBooks provides competitive salaries, great benefits and a fantastic working environment.

By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Business Intelligence Engineer

AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of "A Farewell to Arms".

Are you interested in guiding key business decisions in a global marketplace? AbeBooks Finance is looking for an experienced, self-driven, analytical, and strategic Senior Business Intelligence Engineer.

In this role, you will be working in a complex data warehouse environment. You should be passionate about working with huge datasets and be someone who loves to bring data together to answer business questions. You should have deep expertise in the creation and management of datasets and the proven ability to translate the data into meaningful insights. In this role, you will have ownership of end-to-end development of solutions to complex questions and you'll play an integral role in strategic decision-making.


About You:

The right candidate will possess advanced SQL writing skills, strong business and communication skills, be able to work cross functionally to develop and define key business questions, and be able to analyze data to answer those questions. You should have a solid understanding of efficient and scalable data mining and an ability to use the data in financial and statistical modeling.

Candidate's Profile should include the following characteristics:

Required Qualifications:

  • BA/BS Degree in Statistics, Mathematics, Computer Science, Economics, Bioinformatics or related discipline
  • 5+ years of relevant experience with data mining, advanced SQL writing, building reporting, and statistical modeling

Preferred Qualifications:

  • 7+ years of relevant experience preferred
  • Proven analytical and quantitative skills (includes the ability to use tools such as Excel and Access) and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
  • Experience working with business customers to drive requirements analysis
  • Strong written and verbal communication skills
  • Proactive attitude
  • Ability to think and react in a high-energy, fast-paced environment where ambiguity is the norm
  • Demonstrated track record of creative problem solving; think big, start small, grow fast
  • Strong attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities

Why AbeBooks?

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Manager (m/w), Account Management, Europe

About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.

AbeBooks Europe GmbH, an Amazon company, is looking for a Manager Account Management (m/w) Europe. The position is located in Düsseldorf, Germany.

About the Role
You will coach, manage and develop a team of talented sales and account managers. With your team, you will drive bookseller recruitment and develop the business of existing sellers. You will own goals for quantity and quality of sellers, selection, pricing, delivery, customer experience to drive topline performance. To increase selection from our European sellers, you and your team will focus on both managing relationships with sellers as well as developing and enhancing processes for seller acquisition, seller management, and seller support. You will also directly manage part of the German or Spanish speaking segment.

You will drive projects in Europe as well as globally, interacting very closely with the Manager of Account Management for North America. You will work with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, Technology, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers. Some travel will be required.


About You

You are a highly motivated manager who has a proven track record of delivering results and leading teams in a data driven environment. You create a fun, engaging, and productive environment that attracts and retains exceptional sales and account managers while consistently improving your team’s performance. You are able to work in a multicultural environment, are fluent in German or Spanish at a native speaker level and have an advanced level of English.

You enjoy working with customers, understanding their needs and finding solutions to grow their business. At the same time you thrive in an analytical environment, building and improving processes that scale and serve your customers and your team. You audit effectively to make the right decisions, you use data wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.

You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.


Qualifications

  • Experience in building and developing a team
  • Several years experience in Sales and/or Account management
  • Fluency in German or Spanish, advanced English level
  • Strong communication skills, written and oral
  • Strong analytical skills as well as experience in applying those skills in the sales and account management domain
  • Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
  • Hands-on-mentality

Preferred Qualifications

  • Knowledge of ecommerce and the book industry
  • Experience using CRM tools
  • Product, program, and project management skills
  • SQL knowledge
  • Fluency in other languages

Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.

By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Customer Service Representative, France

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

AbeBooks, an Amazon company, is looking for an experienced Customer Service Representative France.

The position is located in Düsseldorf, Germany and available immediately.


Your responsibilities:

  • Provide qualified and efficient customer support for French and English language buyers and sellers by email and telephone
  • Update and create templates used for answering French and English language client enquiries
  • Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
  • Support our technical team in the areas of file uploads, conversions and other technical escalations
  • Continuously improve the customer experience, build and maintain customer satisfaction as the responsible contact for our French market segment
  • Support of the Customer Service documentation
  • Support seller acquisition campaigns and account management
  • Work on specific tasks and projects for our French market segment in the fields of Customer Service
  • Translation of business content from English into French


Basic Qualifications

  • Profound command of the French language on a native speaker level
  • Advanced level in English
  • Strong computer skills, and knowledge of E-Commerce
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment
  • Ability to work effectively in a team environment
  • Proven track record in strong, effective, written and verbal communication
  • Superior organizational skills, attention to detail and ability to prioritize
  • Ability to handle challenging customers and achieve high customer satisfaction
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Comfortable working in a metrics-driven environment


Preferred Qualifications

  • Customer and/or Technical Support experience
  • Basic knowledge of SQL or HTML
  • Additional languages would be beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated
people, having a high level of responsibility in an exciting and challenging business.

Are you interested? We look forward to hearing from you! If you "apply online", you have the option of receiving your application with cover letter, CV and references in a document to attach (max. 5 MB). Please let us know your availability.

By sending your resume, you consent to your data being stored for the purpose of determining your suitability for this and future job offer / s in the world to Amazon Corporate HR database that is currently being conducted in the US, agrees.

Account Manager, Spain - Ejecutivo de Cuentas (m/f), IberLibro.com

About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.

AbeBooks Europe GmbH, an Amazon company, is looking for an Account Manager (m/w) Spain. The position is located in Düsseldorf, Germany.

About the Role
In this role you will recruit new booksellers and develop the business of existing sellers. You will drive topline performance by meeting or exceeding goals for quantity and quality of sellers, selection, pricing, delivery, and customer experience. To develop our business with Spanish speaking sellers, you will focus on managing relationships, by prospecting and acquiring new sellers and supporting existing sellers grow their business on AbeBooks. You will also develop and enhance processes for seller acquisition, seller management, and seller support.

You will work very closely with other Account Managers in our offices in Düsseldorf and in Victoria BC, Canada to drive new project and process improvements. You will interact with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers. Some travel will be required.


About You

You are a self-driven individual who has a proven track record of delivering results in a data driven sales or account management environment. You enjoy working with customers, understanding their needs and finding solutions to grow their business. You are always looking for new opportunities to acquire new customers.  At the same time you thrive in an analytical environment, you drive business actions from data and in absence of data you use your judgement to move fast. You are able to flex in working with customers directly and in building and improving processes that scale and serve multiple customers.

You enjoy working in a multicultural environment, are fluent in Spanish at a native speaker level and have an advanced level of English.

You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.


Qualifications

  • Work experience in an analytical environment, preferably ecommerce
  • First experiences in Sales and/or Account management
  • Fluency in Spanish, advanced English level
  • Experience prospecting, qualifying, and cold-calling companies
  • Strong communication skills, written and oral
  • Strong analytical skills as well as experience in applying those skills in the sales and account management domain
  • Ability to manage small-to-medium-sized projects end to end
  • Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions

Preferred Qualifications

  • Knowledge of ecommerce and the book industry
  • Experience using CRM tools
  • Product, program, and project management skills
  • SQL knowledge
  • Fluency in other languages

Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.

By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Account Manager, Germany

“If you only read the books that everyone else is reading, you can only think what everyone else is thinking.” Haruki Murakami

About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.

About the Role
In this role you will recruit new booksellers and develop the business of existing sellers. You will drive topline performance by meeting or exceeding goals for quantity and quality of sellers, selection, pricing, delivery, and customer experience. To develop our business with German speaking sellers, you will focus on managing relationships, by prospecting and acquiring new sellers and supporting existing sellers grow their business on AbeBooks. You will also develop and enhance processes for seller acquisition, seller management, and seller support.

You will work very closely with other Account Managers in our offices in Düsseldorf and in Victoria BC, Canada to drive new project and process improvements. You will interact with Seller Product Management to improve seller products and internal tools. You will interface with Customer Support, Marketing, and many other teams to improve the selection available on AbeBooks and drive excellent customer experiences for both buyers and sellers.

The position is based in Düsseldorf, Germany and some travel will be required.


About You

You are a self-driven individual who has a proven track record of delivering results in a data driven sales or account management environment. You enjoy working with customers, understanding their needs and finding solutions to grow their business. You are always looking for new opportunities to acquire new customers.  At the same time you thrive in an analytical environment, you drive business actions from data and in absence of data you use your judgement to move fast. You are able to flex in working with customers directly and in building and improving processes that scale and serve multiple customers.

You enjoy working in a multicultural environment, are fluent in German at a native speaker level and have an advanced level of English.

You engage with people in your team and from every part of the business to advocate for your customers and to seek out opportunities to improve their business and overall customer experience. You always rise to the occasion and never settle.


Qualifications

  • Work experience in an analytical environment, preferably ecommerce
  • First experiences in Sales and/or Account management
  • Fluency in German, advanced English level
  • Experience prospecting, qualifying, and cold-calling companies
  • Strong communication skills, written and oral
  • Strong analytical skills as well as experience in applying those skills in the sales and account management domain
  • Ability to manage small-to-medium-sized projects end to end
  • Ability to work in a busy environment with many competing priorities and to coordinate activities among different departments
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions

Preferred Qualifications

  • Knowledge of ecommerce and the book industry
  • Experience using CRM tools
  • Product, program, and project management skills
  • SQL knowledge
  • Fluency in other languages

Are you interested? We look forward to receiving your application. Please submit your online application including your CV and covering letter in one document stating your earliest start date and salary expectations.

By submitting your resume and application information, you authorize Amazon.com to transmit and store your information in the Amazon.com group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Marketing Specialist, Affiliate (12-15 month contract)

AbeBooks.com, an Amazon company, is looking for a highly analytical Marketing Specialist to join our marketing team. This position is based at our headquarters in Victoria, BC, Canada and reports to the Online Marketing Manager, Traffic and Acquisition. We also have a European office in Dusseldorf, Germany and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com. The Marketing Specialist, Affiliate will be specifically responsible for managing the affiliate programs globally for the AbeBooks websites.

The Marketing Specialist, Affiliate is responsible for the strategy, planning and execution of the AbeBooks affiliate products, including: developing the channel strategy and tactics to achieve sales goals, defining the product vision and business requirements, driving the creation of a strong, adaptable framework, and working closely with engineering and creative teams to maximize sales in the most effective way.


Key responsibilities include, but may not be limited to:

  • Drive and increase new affiliate traffic by innovating and improving affiliate products, including affiliate sign-up, new affiliate sign up flows and link creation processes.
  • Study affiliate needs for affiliate products, such as links and widgets, for both desktop and mobile platforms, and apply learnings to continuously improve our products.
  • Achieve quantitative and qualitative goals set for the affiliate channel including sales, traffic and level of efficiency.
  • Manage the affiliate expense budget, including publisher's commissions and network fees.
  • Manage affiliate network's platform & relationships including implementation, monitoring, day-to-day tasks and ensuring that the service provided meets the high quality standards of AbeBooks.
  • Manage the affiliate product line (all domains) including but not limited to:
    • Search Web Services (SWS) and other APIs
    • Widgets and Apps.
    • Affiliate network platforms
  • Oversee AbeBooks' affiliate communication and incentive strategies with a focus on current key accounts.
  • Develop and execute a constant affiliate recruitment strategy.
  • Be on top of current technologies and new developments within the affiliate field.
  • Be an expert with respect to the competition.

Candidate's Profile should include the following characteristics:

Must Have's:

  • A degree in a relevant field and two or more years of comparable experience.
  • Experience in one or more online marketing channels (affiliate, search, email, social media).
  • Aptitude for retrieving and analyzing data to answer business questions and deliver results.
  • Ability to think big and create innovative marketing programs.
  • Strong drive for execution and delivering results.
  • Passion for solving problems, improving processes, and increasing efficiencies.
  • Ability to communicate clearly and effectively across all levels of the organization.
  • Intermediate computer skills including advanced knowledge of Excel, and knowledge of the Internet and E-commerce.

Nice to Have's:

  • Fluency in a second language of French, German, Italian, or Spanish.
  • Experience with working with a technical development team.
  • Experience with setting project priorities and champion Online Marketing Projects.

Why AbeBooks?

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Marketing Analyst

AbeBooks.com - part of the Amazon.com Inc. group of companies - is looking for a highly analytical Marketing Analyst to join our Traffic & Acquisition team. This position is based at our headquarters in Victoria, BC, Canada reporting to the Traffic & Acquisition Team manager. We also have a European office in Dusseldorf, Germany and from these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

The Marketing Analyst is responsible for the analysis, strategy and planning of AbeBooks online marketing channel management including: developing channel strategies and tactics to achieve sales goals, conducting experiments and driving the creation of a strong, adaptable reporting framework; and working closely with engineering and marketing teams to maximize sales in the most effective way.


Key responsibilities include, but may not be limited to:

  • Develop a reliable, efficient and actionable reporting framework to measure marketing performance to be used within the Online Marketing team and to be distributed to the Senior Management Team on a periodical basis.
  • Work to create automated reports, dashboards to track online advertising at a global level.
  • Design experiments and leverage various tools to implement A/B or multivariate tests to provide in-depth insights to the marketing team on the effectiveness of online/digital initiatives.
  • Identify opportunities in conjunction with fellow Marketing Specialists to optimize our online advertising efforts, to encourage visits and increase conversion.
  • Review, support, and recommend improvements to existing analysis procedures and methods.
  • Provide expert perspective on modeling approaches, technique, tools, and visualizations in resolving marketing-related business problems.
  • Achieve quantitative and qualitative goals set for the marketing channel including sales, traffic and level of efficiency.
  • Collaborate with the Amazon teams & fellow subsidiaries to take advantage of the potential synergies, share relevant strategies, and perform joined initiatives whenever possible.

Candidate's Profile should include the following characteristics:

  • 4+ years' experience in a related online marketing, data mining or marketing analyst role.
  • Thorough understanding of data mining, testing, experimentation, measurement, and marketing analytics.
  • Familiar with online marketing tools such as Affiliates, Google Analytics, Google AdWords, Google Trends, SEOMoz, Webmaster, etc.
  • Advanced Excel skills (macros, pivot tables, vlookup, etc) and basic SQL Skills.
  • Comfortable with hands-on involvement with data retrieval, manipulation, analysis and insight generation using SQL.
  • Ability to multi-task and prioritize/complete projects in a timely manner.
  • Excellent verbal, written, communication and presentation skills.

Nice to Have's:

  • You are fluent in a second language of French, German, or Spanish.
  • Experience with business intelligence tools (R, SAS, Tableau, etc.) an asset.

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Content Marketing Specialist (w/m) - ZVAB.com

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

AbeBooks Europe GmbH, an Amazon company, is looking for a Content Marketing Specialist (m/w) for the business division ZVAB.com.

The position is located in Düsseldorf, Germany, and available from October 1, 2015 for a period of 15 months.


Key responsibilities:

  • Managing the domain's on-site content, email, social media and blog on a daily basis.
  • Telling compelling stories about books, booksellers and booklovers to raise awareness of our brand.
  • Working closely with other members of the marketing department to produce and implement campaigns that are distributed across a variety of paid and earned channels.
  • Testing different approaches to content and merchandising.
  • Developing relationships with key partners such as a journalists, bloggers, booksellers, book fairs and bookselling associations to ensure ZVAB is closely associated with rare and collectible books in German speaking countries.
  • Creating and editing content pages using Dreamweaver, Photoshop &WordPress.
  • Providing proof-reading, quality assurance and translations, from English to German, on all types of content.

Qualifications:

  • Experience in writing engaging content.
  • Strong verbal and written communications skills in German.
  • Solid English language skills.
  • A strong appreciation of powerful images and compelling video content.
  • HTML coding and image editing experience.
  • Ability to think both strategically and tactically.
  • Bachelor’s Degree

Preferred qualifications:

  • Experience in Ecommerce.
  • Experience with web analytics tools.
  • Knowledge of books (particularly rare books), bookselling, authors and publishing.
  • Experience in delivering engaging blog, social media and video content on behalf of a business or organization.

At AbeBooks Europe GmbH, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We look forward to your application!

By submitting your resume, you consent to the storage of your data for the purpose of determining your suitability for this and future job offer/s in the global Amazon Corporate HR database that is currently being conducted in the U.S., agrees.

Senior UX Designer

This is one of the most influential jobs in our company. The ideal candidate will make people happy. Your UX design skills will delight readers, book collectors and students by making it even easier for them to buy books. Your designs will be seen by millions of people around the world and displayed in five languages. The look, feel and - most importantly - the usability of our websites will be in your hands.

You use templates, wireframes, mock-ups and prototypes, but your greatest tools will be your understanding of ecommerce and the user experience. You know how a website succeeds and how it fails. You have the ability to analyze every part of a customer's on-site journey. You work alongside business and/or development partners through discovery, competitive analysis, usability research, user task and goals identification, and process flows.

You have a very good understanding of the metrics used to measure the success of your designs. You are not afraid to fail and relentlessly move your designs forward. You crave feedback on your work and use usability research (questionnaires, usability sessions and other appropriate formats) to inform and validate designs. You champion the customer at all times, can defend your design strategies to business and technology stakeholders.


Key responsibilities:

  • End to end design of large-scale projects that focus on a user-centered design approach
  • Conception and creation of design solutions that address both primary user goals as well as business goals
  • Refinement, maintenance and enforcement of our current design guidelines and strategies across all platforms
  • Assessment and analysis of current site traffic trends and user behavior
  • Work on multiple projects concurrently while handling many different types of design requests
  • Adeptly handle changing priorities throughout a product life cycle
  • Partner with the technology team to ensure we leverage the scale offered by our platform without compromising on core experiential principles
  • Work strategically with and present your design solutions to a wide variety of teams and departments
  • Proposing multiple different interfaces thinking through all possible user scenarios for review

Basic Qualifications

  • Five+ years of web design experience
  • Education/experience in Design and User Interaction
  • Demonstrated experience in executing product requirements into a site vision
  • Demonstrated knowledge of information architecture, interaction flow, user interface and visual design
  • Experience with standard tools of the design trade such as Illustrator, Photoshop, Fireworks, HTML/CSS
  • Proven experience in usability analysis and research
  • Solid working knowledge of all common, current web technologies, including mobile
  • Proven ability to work both independently and cross-functionally in a very busy environment
  • Experience working with an iteration based development process such as scrum
  • Excellent communication and interpersonal skills

Preferred Qualifications

  • Excellent communication, presentation, and interpersonal skills and ability to analytically defend your design decisions
  • Impeccable modern visual design aesthetic
  • Experience designing mobile applications and responsive websites
  • An online portfolio that demonstrates a strong user experience skill-set for large scale projects
  • Fluency in any other AbeBooks language (Spanish, French, Italian, German) is desirable.
  • Passion for books and book collecting

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace! Please include a link to your online portfolio as part of your application.

Experienced Software Development Engineer

About Us
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.

About the Role
As a part of this mission, you will work daily to help customers discover our marketplace and the millions of books available from thousands of booksellers. This is challenging and equally rewarding for a truly global marketplace for rare and collectable books. We feel proud to provide a seamless experience to buyers from over 200 countries purchasing products from sellers representing over 60 countries. Our traffic channels handle millions of page views and process millions of books each day and we are constantly pushing the envelope for scaling our systems and reaching customers through new channels. We like to think we know what we're doing, and we're always keen on learning and improving.

As an experienced software engineer, you will have an incredible opportunity to learn, navigate and influence dozens of products that make up the AbeBooks marketplace. You will automate and scale traffic channels that directly contribute to customer experience and have potential for direct impact on the AbeBooks business. You will dive deep into the world of online marketing including search engine optimization/marketing, email, affiliate marketing, and retargeting. You will work side by side your counterparts on the business teams to invent new ways of reaching potential customers. You will work with Amazon teams and Amazon technologies as we take advantage of capabilities of our parent company. Last but not the least, you will be surrounded by smart and approachable colleagues and talented peers, all while living in beautiful Victoria, British Columbia.


About You

You're a seasoned engineer with reach experience in designing, developing, and supporting multiple software intensive systems. We're looking for full-stack engineers - you will be working with Linux and Bash, AWS, SQL, queues, REST services, Java and Groovy, DropWizard, HTML and JavaScript. You will be successful if you:

Key responsibilities:

  • Have a strong sense of ownership and customer focus
  • Care about code quality and readability
  • Are comfortable working with data structures as much as discussing software development processes with your peers
  • Get inspired by collecting product and system metrics, and by proposing improvements
  • Persevere when troubleshooting build, deployment or live issues
  • Take code review feedback gracefully and provide your feedback with abundance
  • Love to see your code deployed, and want to see it happening more often

Basic Qualifications

  • Bachelor's degree in Computer Science, Mathematics, or related field
  • At least six years of relevant software engineering experience

Preferred Qualifications

You will ideally have experience with:

  • Java ecosystem
  • JavaScript/Front End
  • AWS ecosystem
  • Devops tools and culture
  • Mentoring and leadership

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Senior Manager, Software Development

AbeBooks, an Amazon company, connects millions of buyers from more than 200 countries with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of A Farewell to Arms.

About the Role

The core of your role is to support, coach, and develop a talented, creative, and engaged team of software developers, systems engineers, web developers, and engineering managers.

The role is the definition of end-to-end ownership, with responsibility for our core e-commerce systems, website operations, and demand generation. The teams you will support own the systems that bring millions of buyers to our six domains and process millions of transactions a year for thousands of sellers; your success will be critical to the success of AbeBooks.

You will work with your peers and senior leaders in the wider Amazon community to integrate with Amazon's systems and services where it allows us to better focus on what differentiates us.


About You

You are an experienced manager-of-managers who thrives on building great teams, delivering great products, and who has deep technical skills. You create a fun, engaging, and productive environment that attracts and retains exceptional engineers and managers. You understand the importance of earning and maintaining the trust of your team, peers, and leaders, and you are consistent in your words and deeds.

You engage with people from every part of the business to seek out opportunities to improve your products and ensure we build the right thing the right way. You drive risk out of projects with every decision and help guide your teams to start with the customer and work backwards.

You consistently raise the bar for your team's performance and the operational excellence of your team's systems. You audit effectively to make the right decisions with limited time and information and you use data to drive your decisions wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.

You always rise to the occasion and never settle.

Basic Qualifications

  • Bachelor's degree in Computer Science, Mathematics, or related field
  • At least eight years of relevant software engineering experience
  • At least three years experience operating mission critical online services
  • At least five years of people management experience, including managing managers
  • Strong written and verbal communication skills

Preferred Qualifications

You will ideally have experience with:

  • Managing systems deployed in multiple data centers across hundreds of servers
  • Working across organizational boundaries, bringing together people with diverse perspectives and experience to deliver great customer experiences
  • Developing distributed, fault tolerant, scalable, and secure systems
  • Building and running online payment systems and with PCI audits
  • Using AWS technologies and with on-premises HW management
  • Java, Linux/Unix, and system administration
  • Managing vendor relationships and contract negotiation
  • Applying statistical analysis techniques

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Manager, Responsable des Relations Publiques France

AbeBooks recherche une personne créative, engagée et analytique pour le rôle de Responsable des Relations Publiques. Nous recherchons un professionnel des relations publiques expérimenté avec des références solides de couverture médiatique en France.

Le poste se situe dans les bureaux européens d'AbeBooks à Düsseldorf, en Allemagne. Vous aurez des responsabilités managériales au niveau commercial et de la gestion de personnes, pour les équipes Marketing et Relations Publiques européennes. Vous travaillerez en étroite collaboration avec l'équipe Relations Publiques de notre siège situé à Victoria, BC, au Canada.

Le candidat idéal doit être capable de penser et d'agir à la fois stratégiquement et tactiquement afin d'accroître la notoriété d'AbeBooks auprès de nos clients passionnés de livres.

Le candidat doit être capable de prendre des risques mesurés, de proposer des idées innovantes et les transformer en campagnes structurées, et posséder un répertoire fourni de contacts de journalistes couvrant une grande variété de médias.


Principales responsabilités

  • Concevoir et mettre en oeuvre la stratégie des relations publiques pour notre site français AbeBooks.fr et nos autres marques européennes
  • Créer l'actualité et proposer des idées créatives pour assurer une présence continue de nos marques dans les médias en France et dans le reste de l'Europe
  • Etablir et développer d'excellentes relations avec les médias et les blogueurs clés
  • Briefer et former les responsables de catégories pour leur permettre d'agir en tant que porte-parole d'AbeBooks auprès des médias
  • Analyser rapidement de grandes quantités de données afin de créer des sujets de relations publiques actuels et intéressants
  • Créer des infographies et des vidéos destinées aux réseaux sociaux et aux médias
  • Travailler de manière dynamique en coordination avec diverses équipes pour concevoir les meilleures initiatives de relations publiques
  • Préparer et implémenter une stratégie de relations publiques pour le lancement des nouveaux produits, services et fonctionnalités
  • Rédiger, corriger et modifier les communiqués de presse et les annonces aux médias. Créer et mettre à jour le matériel de communication de manière proactive, ainsi que le contenu du site AbeBooks.fr
  • Diriger l'équipe de Merchandising et Relations Publiques en termes de suivi des performances et de développement de carrière.

Qualifications requises

  • Excellentes compétences de communication orale et écrite, en français et en anglais
  • Connaissance approfondie du paysage médiatique français
  • Niveau Licence/Bachelor
  • Minimum de 4 ans d'expérience dans une agence de relations publiques ou en interne
  • Expérience dans la création de contenu pour les médias sociaux, notamment Facebook, Twitter, YouTube et les blogs
  • Sens tactique. Doit connaître l'actualité des médias et du site d'AbeBooks afin de marier les deux à court terme et obtenir le meilleur bénéfice au niveau des relations publiques
  • Sens stratégique. Doit veiller à ce que l'activité des relations publiques soit performante par rapport aux objectifs chiffrés et à transmettre les messages clés
  • Références solides de relations directes avec les médias et de création d'articles dans une grande variété de médias
  • Expérience dans la formation aux médias
  • Expérience en gestion et communication de crise du point de vue des médias et en tant que client
  • Connaissance du commerce de détail et du commerce en ligne en France
  • Expérience en management et évaluation de la performance

Qualifications complémentaires

  • Passion des livres et un intérêt particulier pour la littérature française
  • Grande créativité. Capacité à avoir des idées étonnantes et à les exécuter impeccablement
  • Proactivité extrême. Capacité à prendre des responsabilités et à faire bouger les choses
  • Grande organisation et aptitude à gérer plusieurs tâches / projets simultanément
  • Forte motivation et volonté de travailler avec plusieurs équipes exigeantes
  • Capacité à analyser les données et à les utiliser de manière intelligente pour créer des histoires dignes d'intérêt qui peuvent augmenter la notoriété des marques
  • Capacité à gérer des budgets et à fournir des rapports clairs, axés sur les résultats
  • Capacité à influencer et à gagner la confiance des dirigeants dans entreprises et d'autres intervenants clés
  • Connaissances linguistiques en allemand, italien ou espagnol

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

Senior Product Manager, Customer Experience

"When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product" - Jeff Bezos

AbeBooks is seeking a Senior Product Manager to lead a team of product managers and UX designers responsible for driving innovation and advocating on behalf of our customers. Based in Victoria BC you and your team will drive AbeBooks' customer experience for product discovery through search, browse and merchandising across all the devices customers use to interact with our services.

Working closely with our world-class technology team, you will drive a suite of products and services to help our customers discover the most relevant offers from our sellers. You will be responsible for current and future innovations across multiple platforms, devices, and media types (website, mobile devices, social media, apps, email etc.).

Key Job Responsibilities:

As the primary customer experience champion for AbeBooks and our other brands, you will relentlessly advocate for the customer and ensure their voice is heard throughout the company. You will shape the direction of customer experience improvement projects across the organization and set the tempo for defect reduction through continuous improvement. You will drive accountability across your team in order to deliver large-scale, high-visibility, high-impact projects and you will lead by example, being just as passionate about operational performance and predictability as you are about all other aspects of the customer experience. You will plan and execute analysis that results in meaningful customer experience enhancements to product discovery (search, browse, and merchandising) on all relevant devices. You will partner with key stakeholders to develop the vision and strategy for the customer experience on our platforms, define product roadmaps based on this strategy, and present and defend your recommendations to senior management.

Basic Qualifications:

  • 5+ years product development experience in technology companies
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Successful track record in working closely with engineering teams to deliver on aggressive schedules.
  • Strong analytical and quantitative skills
  • Strong knowledge of SQL; ability to extract, manipulate and structure data
  • Demonstrated ability to ship products that deliver great customer experiences.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience in software development, familiar with Scrum, Kanban, or other Agile methodologies.
  • Diverse work experience/background
  • A passion for customer experience combined with business curiosity and a strategic viewpoint
  • French, German, Italian, or Spanish language skills

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

International Opportunities at AbeBooks


About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?


Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Knowing the latest technologies is essential but our long-term goal is always tangible products.

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.


Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java 5/6, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.

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