Abebooks Payment Services - FAQs |
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As of April 1st, Abebooks will process payment for all Visa and MasterCard transactions on our websites. Here are the answers to your most frequently asked questions. When will Abebooks start processing all Visa and MasterCard transactions? Will there be additional fees? Abebooks already processed my Visa and MasterCard transactions. How will this affect me? Can I still offer other payment methods like American Express, PayPal or money orders? Do I have to offer MasterCard and Visa as a payment option? Will all booksellers, even larger ones, have to use Abebooks Payment Services? Will Abebooks be adding other credit cards that will be mandatory as well? Why is Abebooks making this change? I've never received a chargeback, so how does fraud protection benefit me? Why are the Abebooks processing fees 5.5% when my credit card processor charges me less? Will Abebooks be adding a Billing Address field to the check out? Will Abebooks be requiring the CVV/security code in the check out? Do I process my orders the same way? Can I request extra shipping on my heavy books when Abebooks is processing the credit card payment? Now that I'll be using APS, how do returns work? When I complete a return, do I get a refund for my processing fees? How will "Item Did Not Arrive" returns be processed? Why does Abebooks pay me once a week? What kind of tracking information do I need? How can I adjust all of my prices at once? Why should I continue selling books with Abebooks? We'll start processing all MasterCard and Visa transactions in April. We'll send out an amended version of the Bookseller Agreement one month in advance.
We charge a 5.5% processing fee for orders where we process payment. We are reducing the fee for orders placed on Abebooks.de and Abebooks.fr to 3.5% due to different conditions in these markets. Booksellers who already use APS will see a reduction in fees for orders placed on Abebooks.de and Abebooks.fr. Booksellers who currently process their own Visa and MasterCard transactions will now be charged the processing fees on their orders.
If you are already taking advantage of APS, there will be no change for you. You can continue to process orders the same way, offer additional payment methods, and pay the same fees.
Yes. Booksellers can still extend their optional payment methods to include other credit cards or payment methods. You can adjust these in the Members Menu. [Read Instructions in Online Help]
Yes. All books listed on Abebooks are available for purchase by MasterCard and Visa. This is critical for ensuring a consistent buyer experience on our websites.
Yes. Every bookseller on Abebooks pays the same commissions and processing fees. No exceptions will be made for any bookseller to process their MasterCard and Visa transaction on our Web sites once we roll in this change in April.
We aren't currently planning to make any other credit cards mandatory.
We're bringing all Visa and MasterCard payments into our systems to provide tighter fraud protection on the websites and simplify the launch of gift certificates and coupons onto the Abebooks marketplace this year. It will also add another revenue stream that will fund marketing and development to sell more of your books. Even if you haven’t been directly affected by fraud, you will still benefit from better fraud screening and Abebooks always covering the costs and working with affected buyers. There are many different types of online fraud. The most obvious kind is for a buyer to enter a fraudulent credit card number, as booksellers see these cases when the charge is declined. Orders can also be placed with stolen credit cards, and these charges often go through. Not only does the bookseller lose out when they receive a chargeback for these orders, but the person whose credit card was used is likely to avoid Abebooks in the future. The vast majority of purchases made on the Abebooks sites are paid for using Visa and MasterCard, and we will use these payment methods for gift certificates and coupons. We still want to provide our booksellers and our buyers with the options of other payment methods while we make this change.
Abebooks Payment Services facilitate gift certificates and coupons because they make the process of implementing them simpler. All these transactions will go through these payment methods, providing a consistent buyer experience.
The 5.5% covers the following:
We're charging a 3.5% processing fee for orders placed on Abebooks.de and Abebooks.fr, and 5.5% for Abebooks.com and Abebooks.co.uk. The different fees reflect different market conditions. You can benefit by listing more of your French and German language books.
Yes, we will be adding this field to the shopping basket later this year.
The CVV code will continue to be displayed in the checkout for buyers to add this information. If you require this number to process American Express or other credit cards, please update your Terms of Sale to include these details.
We recommend that all booksellers check their Members Menu at least once a day for new orders. We also send e-mail reminders. When you have a new order, just click the [Process Your Orders] quicklink next to the Members Menu. If you are going to ship an order, just select [Will Ship] from the options and then you can print the shipping manifest. As soon as you click [Will Ship], we process the buyer’s credit card. If there is a problem with the card, you’ll receive a notice on the next page letting you know whether to try again later. If the charge was successful, you can ship the book right away. The buyer's order page will be updated to say "Shipped" so they know the book is on its way. An important difference : When Abebooks is processing the credit card, the order will expire if it's not processed after 4 days. If you were processing your own credit cards before, orders were automatically updated to "Availability Confirmed" if they weren't processed. [Learn more about order processing in Online Help] You can use the Request Extra Charges feature when you process your orders to collect sales taxes. We recommend you also add a line about taxes to your Terms of Sale indicating what your policy is. [Read instructions in Help] [Read the Bookseller Policy about taxes] You have the option to increase or decrease shipping amounts when you process an order. If you want to increase the shipping, an e-mail is sent to the buyer and they just come online and accept the change. If you want to reduce the shipping charges, these are accepted right away. Requesting extra charges is done in the same place you process your orders. [Learn more in Help] When a buyer initiates a return on the Abebooks website, we'll send you a notification and you can check the status of the return from the Members Menu. When you receive the book back, just let us know and we'll complete the return. If you still haven't updated the return 21 days after the buyer initiated it, we'll send you an e-mail reminder. If you have tracking information available for your orders, make sure to add it when you process the order, too. Adding this information prevents returns from being automatically completed for the reason "Item Did Not Arrive." [Read the Bookseller Policies about Returns] [Learn more about Returns in Online Help]
As soon as a return or refunded is completed on the site, we'll credit your account for the commission and processing fees. You can view the individual returns in your Weekly Sales Details, or see the total of refunded fees in your monthly statement.
Buyers are required to wait until 15 days past the estimated delivery date before initiating returns for the reason "Item did not Arrive" in order to allow for reasonable shipping delays. When they select this return reason, our system checks to see if tracking information has been added by the bookseller. If tracking info is available, we ask the buyer to follow up with the bookseller for that information, and the return is cancelled. If no tracking information is available, the return will complete automatically. We encourage all of our booksellers to use tracking information, and to add it to the Web site as soon as possible after the order is processed. [Review the Bookseller Return Policies]
We make deposits into booksellers' account every week for sales offset by fees. By making weekly payments, bookseller sales payments are able to build up so that fees and returns can be offset without the seller having to owe us a payment. We hope that you'll benefit from weekly payments as we won't need to charge your credit card every month as long as your sales are more than your fees.
Abebooks uses third-party services to process credit cards in both North America and Europe.
If you are using HomeBase, you can easily adjust all of your book prices using PricePartner. [Learn more and download PricePartner]
Abebooks is still the best place to buy and sell books, and increasing our fraud protection will help to increase trust in our brand, retaining more buyers for your books. You receive the following benefits and many more with Abebooks:
We are celebrating our 10 Year Anniversary this year, and we're planning many exciting initiatives to tell the world about this milestone and your books. Stay tuned to your Bookseller Digests for opportunities to feature your store and your books up front in all of our Anniversary celebrations. |
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