*FAQs*
A: Offset billing is the process of applying any amounts owing to Abebooks (eg. for subscription fees and commission or processing fees) against the amount owing to you for book sales. Abebooks will pay you on a weekly basis, with any outstanding amounts owing to Abebooks offset against these payments. Once per month (on the first Friday), we will bill you for any amounts that are outstanding, and this amount will automatically be applied to your credit card.
Q: Will I still receive an e-mail statement? A: Yes, you will receive an e-mail statement of your account on the first Friday of each month. This statement will include subscription fees, which are calculated on the first day of each month. The statement will detail your subscription fees, commission and processing fees, plus any payments made to you. If the total of the fees exceeds the amount of your book sales, the outstanding amount will be charged to your recurring credit card.
Q: Will I receive a bill? A: No, although you will receive a monthly statement of account. Any amount outstanding to Abebooks as of the first Friday of each month will be automatically applied to your recurring credit card.
Q: What do I do if my statement shows I have an outstanding amount owing to Abebooks? A: Nothing. Abebooks will apply any amount owing to your recurring credit card on the first Friday of each month.
Q: Do I need to have a recurring credit card on file to pay for any outstanding balances? A: Yes. Booksellers will be required to have a recurring credit card on file with Abebooks to pay for any outstanding balance owing on the first Friday of each month. We will be contacting booksellers who do not have a recurring credit card on file to update their account information.
Q: How can I put a recurring credit card on file? You can add a credit card in Recurring status to your account from the Members Menu. If you already have a credit card on file with us for a one-time payment, you will only need to update your information.
The next steps are different depending on whether or not you already have a credit card on file with us. To add a new credit card to your account: 1) Enter your credit card number (with no spaces between the numbers) in the space provided. To change a credit card from One-Time Payment to Recurring: 1) Enter the last four digits of your credit card number in the space provided. When your changes have been saved, you will see the following message on the next screen: "Your changes have been saved. Thank you."
Q: Will I still be paid on a book-by-book basis? A: No. Instead, you will be paid based on your overall account balance. You will receive a reconciliation of your account showing the status of your orders - whether they have been shipped, cancelled or returned. You will be able to review detailed reports about the status of your orders in the monthly statement. You will also have up-to-the-day access to your account balance. To make it easier for you, all of these features will be available in one online menu.
Q: How will payments work? A: You will be paid by Abebooks on a weekly basis by Electronic Funds Transfer. (Please note this applies only for books sold through our Bookseller Programs or where payment has been processed by Abebooks. This does not apply for books sold via "Bookseller Direct" method, as booksellers process their own payments on these types of sales.)
Q: What if I have questions about my account? A: Please direct any questions about your account details to sellertech@abebooks.com.
Q: How will Offset Billing save time? A: Payments and billing are done in one easy step. The process is seamless and requires no action on your end. We simply offset charges owed to us when sending your weekly payments via Electronic Funds Transfer. Daily reporting is available in our consolidated reporting feature for books sold, payments made and billing details.
Q: What will the new invoice look like? Can I see an example? A: Yes, links to samples of the new email and online reports are below. Please note that details marked with *NEW* are new reporting details. To view an example of how Weekly Account Details will be displayed, click here. To view an example of a Monthly Account Statement, including a Statement Summary, click here. To view an example of how Weekly Sales Details will be displayed, click here. To view a sample of the monthly account statement that you will receive by email on the first Friday of each month, click here.
Q: What is the downloadable report and what information will it contain? A: The downloadable (tab-delimited) report is a summary of every transaction that has happened in your account within a calendar month. The details of this report will show all the same information as the "Sales Details" screen, however, it will be for the entire month.
Q: Will I still be able to view my previous account history? What if I used a bookmark? A: Yes, your previous account history will still be available to you and can be accessed even if using a bookmark. The new account details screens will be available to you using a new accounting "sub-menu" from the Members Menu area.
Q: If I have questions about the new system, what can I do? A: We welcome your participation at our next Roundtable event, where you can direct any questions you may have regarding this announcement to Hannes, Sue and Bryan Wilson, CFO of Abebooks. The Roundtable will be open for questions at 8:30 AM PST until 4 PM PST, Monday November 15th, with answers being posted between 11 and 12 PM PST November 18th during which time Hannes, Sue and Bryan will be available to answer your questions. Our Roundtable is held in our Bookseller Community Forums found at: http://forums.abebooks.com/n/mb/listsf.asp?webtag=abecomeng&gfc=1&sts=11%2F2%2F2004+4%3A36%3A52+PM We also welcome your questions in our "Have a Question? Ask Abebooks" folder in our Bookseller Community forums, found at: Or, if you prefer, please send us an e-mail at sellertech@abebooks.com. |
AbeBooks accepts:
and other payment methods
and other payment methods