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Indicators of Spoof E-mails
It has come to our attention that third parties pretending to be Abebooks
have recently distributed fake or "Spoof" e-mails to some of
our customers. The headers in these spoof e-mails have been altered so
that it appears the e-mail is from Abebooks. Spoof e-mails are used to
commit identity theft and spread viruses.
There are a few common criteria that will help you identify Spoof e-mails:
Subject lines
- May refer to billing, membership or security issues and indicate a
level of importance
E-mail content
- Solicits sensitive contact, sign-in, or personal information (including
credit card details)
- May include links to attachments or that direct user to the perpetrator's
own site (The URL will indicate this)
- May include password or sign-in information
- May include a form for entering information
- May indicate that your account will be deactivated if the requested
information is not provided
- An impersonal greeting such as, "Hello user of Abebooks"
"From" field in email header is altered to make it appear
that the email is from a legitimate source
- Example - support@abebooks.com
Sample of an Unauthorized E-mail
Protection
To protect yourself from spoof e-mails, please note the following:
- Abebooks does not solicit contact, sign-in, or personal information
by e-mail
- We never send e-mail to clients with attached documents and we never
include links in our e-mails to attachments - Abebooks only includes
links to pages on our web site
- When provided with a link to another page or site, check the URL for
legitimacy
- Unsolicited passwords are not provided within e-mails from Abebooks
- Use caution when handling any unsolicited e-mail with attachments
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