5. Processing Your Orders

You are required to process an order by either accepting or cancelling the order. The timely processing of orders will ensure customer satisfaction.

a. All Orders Require Processing
A variety of payment methods (including credit or debit cards) may be used by buyers to purchase on our Web sites. All orders require processing via the AbeBooks Web site. An order cannot be processed more than once. If an order has been updated, the status cannot be changed except to process a Return. Although AbeBooks orders expire after 4 days, we recommend processing and shipping all orders within 48 hours.

Program Time limit: Reminder: Action:
AbeBooks (e-commerce) 4 days After 3 days Expired, buyer notified
AbeBooks (bookseller direct) 4 days After 3 days Auto-Availability confirmed, buyer notified


b. Reporting Suspected Fraudulent Orders
All incidents of suspected fraud should be reported immediately to AbeBooks Customer Support. We will investigate and record all cases of suspected fraud. Please review the Security section on Bookseller Central for more information on fraud recognition and prevention.

AbeBooks’ role in the transaction of Seller Direct purchases is that of transmission of the information only. Booksellers who choose to use Seller Direct payment methods are responsible for verifying the validity of each payment. AbeBooks fraud protection applies only to credit card transactions processed by our external payment service provider and is based on the information received in the AbeBooks Checkout process.

c.Buyer Updates to Order Information
If a buyer contacts a bookseller requesting changes to any details provided during the checkout, AbeBooks is not responsible for chargebacks that may be caused if the bookseller ships the order with the new information.

For more information on chargebacks, please refer to section 7.f.