5. Processing Your Orders

The timely processing of orders will ensure customer satisfaction by avoiding cancelled or returned orders.

a. All Orders Require Processing
AbeBooks accepts payments by Visa, MasterCard, American Express, JCB, and Carte Bleu; booksellers can also choose to offer payment methods such as check, PayPal, or other methods. All orders require processing via the AbeBooks Web site. An order cannot be processed more than once. If an order has been updated, the status cannot be changed except to process a Return. Although AbeBooks orders expire after 4 days, we recommend processing and shipping all orders within 48 hours.

Program Time limit: Reminder: Action:
AbeBooks (e-commerce) 4 days After 3 days Expired, buyer notified
AbeBooks (bookseller direct) 4 days After 3 days Auto-Availability confirmed, buyer notified

b. Reporting Suspected Fraudulent Orders
All incidents of suspected fraud should be reported immediately to AbeBooks Customer Support. We will investigate and record all cases of suspected fraud. Please review the Security section on Bookseller Central for more information on fraud recognition and prevention.

AbeBooks’ role in the transaction of Seller Direct purchases is that of transmission of the information only. Booksellers who choose to use Seller Direct payment methods are responsible for verifying the validity of each payment. When AbeBooks accepts payment by Visa, MasterCard, American Express, JCB, or Carte Bleu, AbeBooks assumes the risk of any fraudulent charges. .

c.Buyer Updates to Order Information
The fraud protection provided by AbeBooks is based on the information received in the AbeBooks check out. If a buyer contacts a bookseller with a change to the payment method or shipping address, AbeBooks is not responsible for chargebacks that may occur if the bookseller ships the order with the new information.

d. Purchasing on Behalf of Buyers
Any bookseller who uses a customer’s credit card to make a purchase on the customer’s behalf must have the written permission of the cardholder and must comply with the Terms of Use defined by the credit card company. If the cardholder initiates a chargeback on such a purchase, the bookseller will be billed the cost of the chargeback.