Careers at AbeBooks

• Product Manager
• Quality Assurance Analyst
• Customer Support Representative I
• Manager, Online Marketing and Global Search
• Production DBA
• Operating Systems Administrator

Product Manager - AbeBooks.com

Did you ever think of books as high-tech?

Are you exceptionally analytical and creative, and ready to help grow AbeBooks’ existing and new business initiatives? Are you visionary and entrepreneurial, able to identify and drive new growth opportunities? Do you have great interpersonal and communication skills, and can you drive projects through to completion by building consensus?

If so, you should consider growing your career in product management at AbeBooks, the world’s largest online marketplace for books, with over 100 million new, used, rare and out-of-print books listed by over 13,500 sellers.

Candidates must have a demonstrated track record of successfully leading cross-functional teams to launch quality products. They must be comfortable within a fast-paced, innovative environment.

AbeBooks is looking for a unique person who can step in immediately and provide product direction and business leadership to drive results. If you are able to independently manage multiple projects and deliver high-quality results, then you are the person for us.

Responsibilities

• Defining the product strategy
• Developing product specific business cases, recommendations and requirements
• Prioritizing product requirements and making trade-offs within the product development process
• Tracking performance metrics of current products and services
• Driving and applying research about the consumer, category and competition to product and business decisions
• Engaging with partners and customers to drive product plans and requirements
• Working within cross-functional teams to help define and drive innovative product strategies
• Leading a wide variety of projects, including new product analysis and development, profit and loss forecasting, industry analysis and building alliances
• Owning the product throughout its life cycle, including gathering product requirements, defining product vision, creating and testing design concepts, and working closely with engineering to implement and iterate

Qualifications

The successful candidate will have at least 3 years of experience in product management, preferably in a software or web service company. Experience managing technical projects and the ability to work with agile teams and influence their decision-making are key requirements. You should be highly organized, and have excellent interpersonal skills and an affinity for technology. You’ll have demonstrable experience in identifying new business opportunities and in developing and implementing plans that capitalize on these opportunities. All candidates must have a BA or BS; an MBA is highly desired; a degree in a CS field is a huge plus. You must be proficient in a variety of analytical tools and have an excellent understanding of ecommerce metrics.

If you are looking for a challenging career, please e-mail an application letter with detailed resume, including references, to hr@abebooks.com. Quote the Position Title in the Subject line of your email.

We appreciate your interest in AbeBooks.com!

Quality Assurance Analyst

At Abebooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, Abebooks is a private company based in Victoria, BC, with offices also in Germany, Spain and USA. A true Internet success story, Abebooks aims to deliver excellence through value, findability, simplicity and trust.

Working in the Systems group at Abebooks.com you will be part of the quality assurance team responsible for evaluating and testing software programs that run the world’s largest online bookstore. As a member of the QA team, you will play a role in the design and development of performance, reliability, availability and security test suites. With your experience in test automation you will work with other QA Analysts and help make the entire group more efficient.

Qualifications:

• Minimum 3-4 years QA experience doing performance, functional and reliability testing on an e-commerce site
• Minimum 1-2 yrs JAVA or shell programming skills
• Experience with test automation tools and methodologies
• Demonstrated success in setting technical direction followed up by delivery
• Prior experience in a mentoring role, leading junior staff
• Excellent verbal and written communication skills
• Experience with SQL and database concepts

Desirable skills:

• Experience deploying web-based applications such as e-commerce sites in a high-availability environment
• Knowledge of how such systems are managed
• Knowledge of various software development methodologies, including agile methodologies.

Please direct all resumes tohr@abebooks.com or fax to Attention: Human Resources, 250- 475-6014.

We appreciate your interest in Abebooks!

Customer Support Representative I

At AbeBooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, Abebooks is a private company based in Victoria, BC, with offices also in Germany, Spain and USA. A true Internet success story, AbeBooks aims to deliver excellence through value, findability, simplicity and trust.

We are growing again! If you have a passion for excellent customer support and you thrive in a fast paced high-tech environment, Abebooks.com wants to talk to you!

We are looking for a dynamic individual to join our Customer Support department. You love helping people, investigating issues, and want to provide first contact resolution for every customer. You will provide quality phone and e-mail support services to external and internal customers. Excellent communication skills and the ability to work with an often-demanding clientele are necessary. This includes the ability for prompt decision-making and the promotion of world-class Customer Support.

The position is available immediately offering a competitive salary, benefits and a unique learning environment.

Responsibilities

• Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming e-mail, telephone support requests
• Continuously build and maintain a comprehensive knowledge of issues related to Customer account management; file conversions, hardware, software, networking, and other computer and Internet-related technologies;
• Investigate and document Web site problems and Customer issues; prioritize own tasks based on severity and importance
• Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines;
• Communicate with clients and staff in a clear and thorough manner, both verbally and in writing, using a proactive, professional, and Customer Focused approach
• Act on opportunities to help Customers buy and sell more books;
• Make every attempt to meet or exceed Customer expectations;
• Follow the Customer Support Representative Job Standards provided to you, and;
• Any other duties as may be assigned to you by ABEBOOKS from time to time.

Qualifications

• A minimum 2 years post-secondary education.
• A minimum of 1 year work experience in a customer-oriented environment
• Adaptable Customer Service skills with the proven ability to handle challenging Customers and achieve customer satisfaction wherever possible.
• Excellent communication and organizational skills, including proven ability to multitask effectively under self-direction
• Proven decision making skills.
• Technical aptitude for troubleshooting
• Intermediate technical knowledge of E-commerce, and PC operating systems
• Tutoring or training experience is an asset.
• Excellent typing skills

If you are looking for a challenging career, e-mail an application letter with detailed resume, including references, to hr@abebooks.com or fax to 475-6014 ATTENTION: HR. Please quote the Position Title in the Subject line of your email.

Thank you for your interest in Abebooks!

Manager, Online Marketing and Global Search

At Abebooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, Abebooks is a private company based in Victoria, BC, with offices also in Germany, Spain and USA. A true Internet success story, Abebooks aims to deliver excellence through value, findability, simplicity and trust.

Reporting to the Director Marketing, the Manager OM & GS manages the strategy, programs, budget and results for the complete online process, from user to visitor, directing the user to the best landing page in order to convert the user to a customer. The Manager will set the strategies and tactics around the use of specific marketing vehicles, specifically search marketing, affiliate programs and natural search. From a global perspective, the manager will ensure that AbeBooks offers the most-up-to-date and effective use of the natural search channel.

Your Responsibilities:

• Strategy & Innovation – drive online marketing initiatives including establishing the necessary infrastructure, organization, key processes and partnerships as well as assuring the collection and analysis of key business metrics. Must recognize and capitalize on new industry trends and opportunities especially in the natural search arena.
• Tactical Execution and Program Management – deployment and management of online marketing and budget spends across the channels. Assure the best budget use between natural search, paid search and affiliate initiatives. The Manager must be a leader in best practices regarding Natural Search, Paid Search and affiliate marketing.
• Leadership – maintains positive and productive relationships with internal and external partners. Displays leadership and independence as an individual contributor. The Manager leads the OM team at the AbeBooks Victoria office.
• Product and Business Planning – has solid understanding of Abebooks product capabilities and business model. Helps in defining the product roadmap to achieve the goals of the group. Holds full responsibility for the Natural Search Product Line and drives the necessary measures with Product Management Group and the Systems group.
• Communication – strong verbal and written communications, both internally and externally. Ability to facilitate meetings, presentations and discussions to uncover issues and to find solutions. Ability to pull together teams to drive and influence new ideas or to resolve issues.
• Analytics and Judgment – world class analytical capabilities. Can effectively identify, understand, model and communicate key metrics and insights on areas of responsibility. Can utilize analytics and complex data with sound business judgment to make strategic and tactical recommendations.
• Specific Projects and responsibilities:
  • Manage and steer affiliate marketing for North America and ANZ
  • Manage and steer paid search activities in North America and ANZ
  • Manage and steer the natural search product line for all AbeBooks web sites
  • Manage and steer the reporting and web analytics product line for all AbeBooks web sites

Your Profile:

• Bachelors degree or equivalent, MBA is a plus
• Deep knowledge of online marketing and / or direct marketing strongly preferred
• 4-5 years professional experience with significant online marketing experience
• Project management experience and knowledge of related tools or methodology
• Excellent communication skills – verbal, written and presentation
• Ability to connect and motivate others, providing and exemplifying strong leadership for the team
• Ability to work and operate effectively in fast-paced environment with high degree of complexity and change

Please submit your resume to hr@abebooks.com or fax to 475-6014, Attention: HR. We appreciate your interest in AbeBooks!

Production DBA

Did you ever think of books as high-tech?

Come to beautiful Victoria, British Columbia and join our dynamic development team at one of Canada’s Top 100 employers.

At AbeBooks.com, our mission is to help people find and buy any book from any bookseller anywhere. We are the world’s largest online marketplace for books with more than 110 million new, used, rare, and out-of-print books listed for sale by more than 13,500 independent booksellers in 53 countries. Founded 10 years ago, AbeBooks is a private company based in Victoria, BC, with offices also in Germany, Spain and the USA. A true Internet success story, AbeBooks is rated in the Top 100 Internet Retailers in North America for 2006.

As a Production DBA with AbeBooks your will be a key Member of the Systems Database Group responsible for providing overall database development and support.

Responsible for providing day-to-day support and maintenance for key Oracle databases and services of our enterprise application platform:

• Responsible for investigating potential database related issues; some urgent occurrences may require you to be available via a blackberry when needed
• Monitor database events and proactively optimize system performance
• Work with the db and operations teams to automate reactive procedures where possible, and to promote rapid response to known db related issues
• Work with other teams to promote changes to production and other environments
• Accountable for maintaining database configurations in compliance with established best practices
• Oversee data fixes for business issues or to address application issues
• Accountable for proper backup and disaster recovery procedures
• Work in conjunction with other operations, application development, and business groups to understand functionality, scalability, performance, security, and integration requirements from the database perspective
• Develop and maintain an in depth understanding of the database architecture and the general application functionality used to maintain data integrity

We offer a competitive salary, a comprehensive benefit package and a challenging, learning environment where an individual can make a significant contribution.

Qualifications

Must Have:

• 3-5 years experience in Oracle 9i/10g
• Good Database Administration skills - Oracle RAC and Data Guard/Standby databases
• Database design, logical, physical, Database version control, installation, archiving, and upgrading
• Linux, Unix, Windows Server
• Strong communication skills and good team player
• Good understanding of client/server concepts and methodologies
• Bachelor of Computer Science or equivalent

Nice to have:

• Oracle certification – 9i/10g
• PL/SQL
• Oracle Streams
• TDD and Agile mind set
• Experience with DB2, MS-SQL, MySQL
• JDBC
• DAO mapping apis e.g. Ibatis, Hibernate
• Data Warehousing and OLAP
• Exposure to .Net or Java , and Perl or any other scripting languages

Please direct all resumes to hr@AbeBooks.com or fax to Attention: Human Resources, 250- 475-6014.

We appreciate your interest in AbeBooks!

Operating Systems Administrator

We are looking for a dynamic individual to join our Systems department. As a member of our Systems group you will join our team in providing UNIX systems administration and support in our highly available mission critical environment.

The position is available immediately offering a competitive salary, excellent benefits and learning environment.

Responsibilities

• Perform all operational and administrative activities for system management including diagnosing/troubleshooting complex problems.
• Identify and solve issues in a fast-paced atmosphere.
• Network and user administration.
• Administration and support of hardware and software.
• Effectively monitor performance of systems and make recommendations for improvement of enterprise applications.
• On-call, via pager, first response monitor for website and batch problems on a rotating basis with other Operations personnel, on-call rate adjustment provided

Qualifications

• Experience with Apache web server configuration
Experience with JAVA and Tomcat application servers Familiarity with Cisco network hardware, IOS and standard network protocol principals and functions
• Extensive experience in administering Unix Systems. This includes installation, patch installation, disk configuration, network configuration, and familiarity with all of the standard UNIX tools.
• Should be thoroughly familiar with internet protocols and configuration of servers that support them: HTTP, FTP, POP, SENDMAIL, DNS, NFS, SMB, SSH.
• Experience with shell and PERL scripting for the purpose of systems administration.
• Experience with different type of RAID configurations and advanced file system managers.
• Experience with virtualization technologies in a production environment (VMware and Xen).
• Experience with backup technologies and methodologies (Veritas NetBackup, file replication).
• Experience working in a “lights out” environment
• University or college degree in Computer Science or Technology with at least four years experience in UNIX Systems administration in a mission-critical 24 x 7x 365 server environment

Please direct all resumés to hr@abebooks.com or fax to Attention: Human Resources, 250- 475-6014. We appreciate your interest in AbeBooks!