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Looking for a career in Europe? Visit the AbeBooks.co.uk career page.
Current Postings
UNIX Systems Administrator
Did you ever think of books as high-tech? Do you love technology? Do you have great interpersonal and communication skills, and thrive in a fast paced e-commerce environment?
If so, you should consider growing your career in Systems Administration at AbeBooks, a subsidiary of Amazon Inc. and a global online marketplace for books, with over 110 million new, used, rare and out-of-print books listed for sale by thousands of sellers.
We are looking for a dynamic individual to join our Site Operations team in providing UNIX systems administration and support in our highly available mission critical environment.
Responsibilities
- Perform all operational and administrative activities for system management including diagnosing/troubleshooting complex problems.
- Identify and solve issues in a fast-paced atmosphere.
- Administration and support of hardware and software.
- Effectively monitor performance of systems and make recommendations for improvement of enterprise applications.
- Ability to multitask between site maintenance and project based initiatives.
- On-call, via pager, first response monitor for website and batch problems on a rotating basis with other Operations personnel, on-call rate adjustment provided.
Qualifications
- Experience with Apache web server configuration.
- Experience with Tomcat application servers.
- Familiarity with Cisco network hardware, IOS and standard network protocol principals and functions.
- Extensive experience in administering Unix Systems. This includes installation, patch installation, disk configuration, network configuration, and familiarity with all of the standard UNIX tools.
- Should be thoroughly familiar with internet protocols and configuration of servers that support them: HTTP, FTP, POP, SENDMAIL, DNS, NFS, SMB, SSH.
- Extensive Experience with Shell (bourne/korn/bash) and Perl scripting for the purpose of systems administration.
- Experience with SAN products - EMC/NetApp would be an asset.
- An Understanding of JMS, and administration of messaging Queue products (SonicMQ/IBMMQ).
- Experience with virtualization technologies in a production environment (VMware and Xen).
- Experience with backup technologies and methodologies (Veritas NetBackup, file replication).
- Experience working in a “lights out” environment
- University degree in Computer Science with four to seven years experience in UNIX Systems administration in a mission-critical 24 x 7 x 365 server environment
If you are looking for a challenging career, please e-mail a detailed resume to hr@abebooks.com. Quote the Position Title in the Subject line of your email.
We appreciate your interest in AbeBooks!
Customer Support Representative I
We are growing again! If you have a passion for excellent customer support and you thrive in a fast paced high-tech environment, Abebooks.com wants to talk to you!
We are looking for a dynamic individual to join our Customer Support department. You love helping people, investigating issues, and want to provide first contact resolution for every customer. You will provide quality phone and e-mail support services to external and internal customers. Excellent communication skills and the ability to work with an often-demanding clientele are necessary. This includes the ability for prompt decision-making and the promotion of world-class Customer Support.
The position is available immediately offering a competitive salary, benefits and a unique learning environment.
Responsibilities
- Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming e-mail and telephone support requests
- Investigate and document Web site problems and Customer issues; prioritize own tasks based on severity and importance
- Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines
- Act on opportunities to help Customers buy and sell more books
- Make every attempt to meet or exceed Customer expectations
- Communicate with clients and staff in a clear and thorough manner, both verbally and in writing, using a proactive, professional, and Customer Focused approach
- Continuously build and maintain a comprehensive knowledge of issues related to Customer account management; file conversions, hardware, software, networking, and other computer and Internet-related technologies
- Follow the Customer Support Representative Job Standards provided to you, and
- Any other duties as may be assigned to you by ABEBOOKS from time to time.
- Working collaboratively with other members of the AbeBooks team to improve bookseller performance and policy enforcement on the AbeBooks websites
Must Have
- A minimum 2 years post-secondary education.
- A minimum of 1 year work experience in a customer-oriented environment
- Adaptable Customer Service skills with the proven ability to handle challenging Customers and achieve customer satisfaction wherever possible.
- Excellent communication and organizational skills, including proven ability to multitask effectively under self-direction
- Proven decision making skills.
- Technical aptitude for troubleshooting
- Intermediate technical knowledge of E-commerce, and PC operating systems
- Tutoring or training experience is an asset.
- Excellent typing skills
- Ability to learn quickly and thrive in an active, ever-changing environment
Nice to Have
- Working knowledge of Excel and SQL are a definite plus
- Some knowledge of risk prevention and ecommerce fraud protocol are a plus
If you are looking for a challenging career, e-mail an application letter with detailed resume, including references, to hr@abebooks.com or fax to 250-475-6014 ATTENTION: HR. Please quote the Position Title in the Subject line of your email.
Thank you for your interest in AbeBooks!
International Opportunities at AbeBooks
Looking for a career overseas? Visit our international career pages:
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