While using HomeBase, you received an error message that provided an explanation of the problem or a reference number.  The following information explains one of those errors and provides a resolution.

Error number or message:

Error when starting HomeBase.

A brief explanation of the error:

Error when starting HomeBase: (number) record(s) cannot be read; no read permission on C:\ProgramFiles\hb2\hbdata.hbd.

Resolution

To resolve the problem, you are required to complete the following procedures:

• Back up your HomeBase hbdata.hbd file.
• Rename the "hbdata.hbd" file on your computer.
• Recover your data from the backup file.

To back up your hbdata.hbd file:

1. In HomeBase, click on [File | Backup].
2. In the Backup HomeBase Data, click [Save].
3. Close HomeBase.

To rename the "hbdata.hbd" file:

1. Open Windows Explorer.
2. Locate the folder C:\Program Files\hb2.
3. In the File list, right-click the hbdata.hbd file and select [Rename].
4. Change the extension of the file to .old (a precaution just in case you are unable to recover the backup file).

To recover your backup:

1. Start HomeBase.
2. In the Set-up Wizard enter your personal information again, including your UserID and Password.
3. Click [File | Recover].
4. Select the backup file you created.
5. Click [Open] to load your book records back into HomeBase.