Bookseller Direct orders are orders where the bookseller has processed
your payment (either credit card or other method of payment). AbeBooks
has no direct involvement with the sale. You are required to contact
the bookseller directly to request a return or refund.
To initiate a return for a bookseller direct order:
Click [sign on]
and enter your E-mail Address and Password.
Click [Your Purchases]
from the Members Menu.
Click [View Your
Purchases] from the list of options that appears.
In the list of orders that appears, find the book
for which you'd like to initiate a return and click [Item
Details].
Please click the [Ask
a Question] button to send an email to the bookseller regarding
your order.
When you write to the bookseller, please include the title/author of the
book you're inquiring about as well as the Sales order or AbeBooks purchase
order number.
AbeBooks booksellers are required to respond to buyer inquiries within
2 business days. If you do not get a timely response back from the
bookseller, please contact AbeBooks Customer Service
for assistance.
