Initiating a Return

You can initiate a return for any order made through AbeBooks.  In accordance with the AbeBooks Customer Agreement, we ask you allow for a reasonable delay (15 calendar days) should an order not arrive by its estimated delivery date.  Prior to initiating a return, please  contact the bookseller to inquire about your order.  The bookseller may be able to provide you with tracking information or more information about the shipment of your book.

If you ordered a book and immediately realize you do not want the book, you may cancel the order.  Cancelling an order is only possible if the bookseller has not yet processed the order.  

To initiate a return for a book (for any reason):

1. Click [sign on] and enter your E-mail Address and Password.
2. Click [Your Purchases] from the Members Menu.
3. Click [View Your Purchases] in the list of options that appears.
4. In the list of orders that appears, find the book for which you'd like to initiate a return and click [Item Details].  In the Item Details, click [Request to Return a Book].
5. Select a reason for the return from the drop-down list. An explanation of the reason codes can be found by clicking the [Explanation of Reason Codes] link, located to the right of the reason code menu.
6. Add any additional comments.  These comments are displayed to the bookseller.
7. Click [Initiate Return/Refund].

Note:

• Once you initiate a return, you will be offered the ability to provide shipping and tracking information.
• If the bookseller has provided tracking information for the order, a refund will not be initiated.  You will be given the tracking number and asked to contact the shipping company.

Additional Links:

• View descriptions of Returns Reasons.
• After the return is initiated, you will need to Update the return to let the bookseller know you've shipped the book back.