Return Reasons

Please view the return reason codes for each program.  Should you need to initiate a return for a book, it is important to use the appropriate reason code.  The reason codes for all AbeBooks orders are:

• item did not arrive - your order has not arrived to you by 14 days past the estimated delivery date
• item was damaged - the book was damaged in transit
• item not as described - the book you receive is different from the description listed on the AbeBooks Web site.  If the bookseller disagrees with your assessment, the return will be completed, but you will not be refunded return shipping.
• incorrect item delivered - the book you ordered is completely different from the one you received.  For example, if you ordered "Anne of Green Gables", but received "The Wind in the Willows".
• buyer does not want item - the book arrives and you decide you do not want it.