Returning a Textbook
On occasion you may find reason to return a book to the bookseller or
to request a refund for a book that has not arrived. A return may
be initiated from the "Track Your Purchases" page within 14
days of receiving the book. To allow for reasonable shipping delays,
the AbeBooks system makes available the refund option for "Item not
received" 15 days past the estimated delivery date. If your order
has not arrived and it is not yet 15 days past the maximum delivery date,
please contact the bookseller directly for more information rather than
using an incorrect return reason.
To initiate an AbeBooks return:
On
the AbeBooks site, click [sign on]
and enter your E-mail Address and Password. If you are already signed
on, click [your account]
above the red banner.
Click
[Your Purchases] in the
Members Menu.
Click
[View your purchases] in
the Your Purchases menu.
To
display your orders:
Type
the Sales Order No. and
click [List Orders].
- or -
In
the Orders per page list,
click the number of your choice, and then click [List
Orders].
Click
[Item Details] beside the
book you wish to return.
Click
the [Request to Return Book]
button on the Item Details page.
Select
an option from the [Reason]
list.
Type
an explanation for the return in the [Comments:]
text box.
Click
the [Initiate Return/Refund]
button to complete your request.
An e-mail message is sent to the bookseller, including the comments
you entered, and an e-mail confirmation about the return is sent to you.
The e-mail messages include the following information:
- Your purchase order number
- Book information and the reason for the return
- Order date
- The return shipping address
- Book return tracking information **If you provided this information.
Your
return will be completed when the bookseller receives the book back, or
when they process the return online. We do recommend using a traceable
method when shipping the book back to the seller. If
the book has not arrived, booksellers may report a missing shipment 14
days after the return is initiated.
Reasons for Return
Select the most accurate reason for your return; processes are different
for each of the return reasons.
- Item did not
arrive: The estimated delivery date (calculated based on business
days and the bookseller's two-day allowance to send the book) has passed
and the book has not arrived.
- Buyer does not
want item: The book buyer has changed their mind. Only the
book price will be refunded; the book buyer will be responsible for the
cost of return shipping.
- Item was damaged:
The item was damaged during shipping.
- Item not as described:
The condition of the book does not match the bookseller's description
on www.abebooks.com.
- Incorrect item
delivered: The title, cover or edition of the book is different
than what was described on www.abebooks.com
Notes:
- AbeBooks facilitates the return process with links
on the Web site and in e-mail notification and confirmation messages sent
to both the book buyer and bookseller.
See also:
Returns
Overview
Tracking
your purchases
Return
Reasons
Return
Policy
Asking
the bookseller a question
Viewing return shipping
instructions
Inserting
Tracking Information
Reviewing
and updating returns
Cancelling
an order