Returning a Book / Requesting a Refund
We realize that sometimes
it is necessary to return a book to the bookseller or to request a refund
for an order that hasn't arrived, so we've made it possible for you to
easily start the process through your AbeBooks account.
Return
Reasons
- Item
did not arrive: The estimated delivery date (calculated based on business
days and the bookseller's two-day allowance to send the book) has passed
and the book has not arrived.
- Buyer
does not want item: You've changed your mind. Only the book price
will be refunded; you're responsible for the cost of return shipping.
- Item
was damaged: The item was damaged during shipping.
- Item
not as described: The condition of the book doesn't match
the bookseller's description on www.abebooks.com.
- Incorrect
item delivered: The title, cover or edition of the book is different
than described on www.abebooks.com
To initiate an AbeBooks return:
While
signed onto your AbeBooks account, click [your
account] above the red banner.
Click
[Your Purchases] in the
Members Menu.
Click
[View your purchases] in
the Your Purchases menu.
To display
your orders:
Type
the Sales Order No. and
click [List Orders].
- or -
In
the Orders per page list,
click the number of your choice, and then click [List
Orders].
Click
[Item Details] beside the
book you wish to return.
Click
the [Request to Return Book]
button on the Item Details page.
Select
an option from the [Reason]
list. Select
the most accurate reason for your return; processes are different for
each of the return reasons.
If your reason for returning the book isn't shown, please
contact the bookseller directly
for more information rather than using an incorrect return reason
Type
an explanation for the return in the [Comments:]
text box.
Click
the [Initiate Return/Refund]
button to complete your request.
An e-mail message is sent
to the bookseller, including the comments you entered, and an e-mail confirmation
about the return is sent to you. The e-mail messages include the following
information:
- Your
purchase order number
- Book
information and the reason for the return
- Order
date
- The
return shipping address
- Book
return tracking information **If you provided
this information.
Your return will be completed
when the bookseller receives the book back, or when they process the return
online. We do recommend using a traceable method when shipping the book
back to the seller. If
the book has not arrived, booksellers may report a missing shipment 14
days after the return is initiated.
If you requested a refund for
an order that hasn't arrived, the refund will process automatically unless
the bookseller sent the package using a trackable shipping method. In
the case where a bookseller has provided tracking information, you'll
be asked to contact the bookseller for further information and for help
with tracking the shipment.
See also:
Returns Overview
Tracking your purchases
Return Policy
Inserting Tracking Information
Reviewing and updating returns
Cancelling an order