Accepting or Rejecting Extra Charges

Should an order consist of a heavy book or a set of books, or the order requires taxes or insurance, the bookseller may request extra charges to cover the shipping costs.  You are sent e-mail notification of these charges detailing the reason the charges are necessary.  You are required to accept or reject the charges.

To accept or reject extra charges:

1. Click [sign on] and enter your E-mail Address and Password.
2. Select [Your Purchases] in the Members Menu.
3. Click [Track your purchases] in the Your Purchases menu.
4. Locate the order with the requested extra charges.  Click [Yes] in the Extra Charges column to view the extra charges.
5. For each extra charge request:
• Select the [Accept] option button if you are willing to pay the extra charges.
• Select the [Reject] option button if you do not want to pay the extra charges.
6. Click the [Update Order] button.

If you have accepted the extra charges, the bookseller processes the order as usual.  If you reject the extra charges, the bookseller has the option to send you the book at the original cost or to cancel the order.  You receive e-mail notification of the order processing in either case.